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- Tasks: Create rewarding relationships with guests and provide tailored holiday advice.
- Company: Warner Hotels, the UK's leading provider of adult short-break experiences.
- Benefits: Competitive salary, uncapped commission, 25 days holiday, and discounts on breaks.
- Why this job: Join a diverse team and help guests create unforgettable holiday memories.
- Qualifications: Great listening skills and a problem-solving attitude; experience is a plus but not essential.
- Other info: Hybrid role with excellent career growth and support for all applicants.
The predicted salary is between 24000 - 36000 £ per year.
Overview
The UK’s leading provider of adult short-break experiences, Warner Hotels is a collection of unique properties in great locations across the UK. All short breaks at Warner Hotel include breakfast, dinner and specified entertainment and activities, ensuring guests make the most of their time away. Situated in stunning locations nationwide including Heythrop Park in the Cotswolds, Studley Castle in Warwickshire, Thoresby Hall in Nottinghamshire and The Runnymede on Thames, each hotel offers its own personal character that makes every Warner Hotels stay unique.
What are we looking for?
We are looking for a team who can demonstrate great listening skills, have a problem solving attitude and will help our guests to buy the holiday that’s perfect for them.
What will I be doing?
Your goal is to create rewarding relationships with our guests by providing an individual, tailormade experience, ensuring you meet the Warner standard and our guests' expectations. Providing informative and accurate advice and guidance for guests looking to book or discuss their future holiday at one of our hotels or villages, allowing them to talk in confidence with you.
Essential
- Previous experience within a similar position is desirable but not essential.
- The role is hybrid with a minimum of 60% of hours in the office. Equipment will be provided.
- We’re recruiting for full-time hours on the basis of 37.5 hours per week - Monday to Friday.
What we offer?
- Competitive salary
- Uncapped Commission
- 25 days holiday
- Great deals on Warner breaks for you, your friends and family
- Discounted food and drinks at our on-site restaurant
- Pension Scheme
- Other discounts on a variety of shopping experiences, high street brands and access to a VIP box at the O2.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Contact Centre Team Member (Full Time and Part Time) NEW Posted yesterday Hemel Hempstead employer: Berkshire News
Contact Detail:
Berkshire News Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Member (Full Time and Part Time) NEW Posted yesterday Hemel Hempstead
✨Tip Number 1
Get to know Warner Hotels! Familiarise yourself with their unique properties and offerings. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your listening skills! During interviews, make sure to really listen to what they’re saying. It’s all about building those rewarding relationships, just like you would with guests.
✨Tip Number 3
Show off your problem-solving attitude! Think of examples from your past where you’ve helped someone out or resolved an issue. This will demonstrate that you’re the perfect fit for helping guests find their ideal holiday.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contact Centre Team Member (Full Time and Part Time) NEW Posted yesterday Hemel Hempstead
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your listening skills and problem-solving attitude, as these are key for us at Warner Hotels. Show us how your experience aligns with what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff. This will help us understand your fit for the role quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Berkshire News
✨Know the Company Inside Out
Before your interview, take some time to research Warner Hotels. Understand their unique offerings and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Listening Skills
As a Contact Centre Team Member, great listening skills are crucial. During the interview, demonstrate your ability to listen actively by responding thoughtfully to questions and asking clarifying questions when needed. This will highlight your problem-solving attitude and customer-centric approach.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios during your interview. Practice common customer interactions, such as helping a guest choose the perfect holiday. This will allow you to showcase your communication skills and ability to provide tailored advice, which is key for this position.
✨Emphasise Your Flexibility
Since the role is hybrid, be prepared to discuss your availability and willingness to adapt to different working conditions. Highlight any previous experience in similar environments and express your enthusiasm for both in-office and remote work, showing that you're ready to meet the demands of the job.
