At a Glance
- Tasks: Lead operations at a stunning hotel, ensuring exceptional guest experiences and team performance.
- Company: Join the Warner Hotels Group at the beautiful Nidd Hall.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Diversity and inclusion are key; flexible working options available.
- Why this job: Make a real impact in hospitality while enjoying breathtaking Yorkshire countryside views.
- Qualifications: Significant managerial experience in high occupancy hotel environments required.
The predicted salary is between 45000 - 55000 € per year.
Join our team at Nidd Hall, part of the Warner Hotels Group. This 199‑bedroom historic hotel is set in 45 acres of gardens with a fishing lake and stunning Yorkshire countryside views. Following an internal promotion, Warner Hotels are looking for a Head of Operations to lead all front and back‑of‑house functions at Nidd Hall. The Head of Operations is responsible for leading teams to deliver a seamless guest experience across the Reception, Leisure, Spa, Housekeeping, Entertainment and Nights teams.
What will I be doing as Head of Operations?
- Operational delivery: Oversee day‑to‑day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check‑in, and service delivery across all touch‑points.
- Sales and commercial execution: Drive on‑site sales performance across leisure, spa, and entertainment; implement hotel‑specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue.
- Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations.
- Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions.
- Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment and nights; control labour spend while maintaining required cover to deliver service excellence.
- Guest experience and complaint resolution: Monitor and enhance arrival, check‑in, and post‑stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty.
- Compliance and safety: Ensure 100 % adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration.
- People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale and succession planning to maintain engagement and retention.
- Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters.
You’ll need to have:
- Significant managerial experience in Reception or Front Desk in a high occupancy hotel environment.
- Proven track record of managing large bedroom operations and supporting full site operational delivery.
- Experience managing OTA relationships and distribution performance.
- PPO experience desirable.
Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please do not hesitate to reach out to us at Warner.recruitment@warnerhotels.co.uk.
Head of Operations employer: Berkshire News
At Warner Hotels, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued. As the Head of Operations at Nidd Hall, you'll lead a dedicated team in a stunning location, surrounded by beautiful gardens and the picturesque Yorkshire countryside, while enjoying opportunities for professional growth and development. With a strong focus on employee well-being and a commitment to diversity, we ensure that our staff thrive both personally and professionally, making Warner Hotels an exceptional place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Warner Hotels. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Nidd Hall and its operations. Understand their guest experience philosophy and think of ways you can contribute to enhancing it. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences align with the Head of Operations role. Highlight your managerial skills and how you've improved guest satisfaction in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Head of Operations role. Highlight your managerial experience in high occupancy hotel environments and any relevant achievements that showcase your ability to lead teams effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples from your past that demonstrate your operational delivery and guest experience management skills.
Showcase Your Leadership Style:In your application, let us know how you lead and motivate teams. We want to see your approach to people management and how you foster teamwork and morale within your departments.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Berkshire News
✨Know the Hotel Inside Out
Before your interview, make sure you research Nidd Hall and the Warner Hotels Group thoroughly. Familiarise yourself with their services, guest experience standards, and any recent news or changes. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Leadership Skills
As a Head of Operations, you'll be leading various teams. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Commercial Acumen
Be ready to discuss how you've driven sales performance in previous roles. Think about specific strategies you've implemented that increased revenue or improved guest satisfaction. Highlight your understanding of OTA relationships and how they can impact hotel operations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the hotel's future plans, team dynamics, or how they measure success in the role. This shows you're not just interested in the position but also in contributing to the hotel's growth and success.
