At a Glance
- Tasks: Create memorable guest experiences as the first point of contact at Warner Hotels.
- Company: Join a vibrant team at Warner Hotels, where your personality shines.
- Benefits: Enjoy competitive pay, gym access, discounts, and career development opportunities.
- Other info: Diverse and inclusive workplace with excellent growth potential.
- Why this job: Make a real impact in hospitality while having fun and growing your skills.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 12.71 - 12.71 £ per hour.
- Up to £12.71 per hour
- (dependent on your age)
We have a fantastic opportunity for a Front Office Team Member to join us at Warner Hotels.
As the first and last point of contact for our guests, you'll play a key role in creating memorable experiences from arrival through to departure.
We're looking for someone with a warm, welcoming personality and a passion for delivering exceptional customer service.
Working as part of a close-knit team, you'll help ensure every guest feels valued, cared for, and excited to return.
At Warner Hotels, you'll be empowered to be yourself, make a real impact, and contribute to the unique experiences that make every stay special.
Why work with Warner Hotels?
As a Front Office Team Member, you'll receive
- Free use of gym and leisure facilities
- 60% discounted food onsite
- Pension scheme
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 28 days annual leave per year (Inclusive of Bank Holidays)
- Cycle to Work Scheme
- 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
- Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
- Life Assurance
- Free Car Parking onsite
- Family Friendly policies
- Refer a friend scheme
- Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
- Access to a discounts platform including a points based discount plan to increase your retail discounts
- Access your wages on demand through Aslan
- Employee Assistance Programme
- L&G Care Concierge
- Glow Getters and Long Service Awards
Role Purpose
The
Front Office Team Member will be preparing all necessary guest information ahead of check in and departure, maximising sales opportunities throughout their stay, and offering knowledgeable advice on the hotel’s experiences.
As a valued member of our supportive team, you’llhave the opportunity to grow and develop your skills in delivering exceptional customer service, you will play an essential role in ensuring the smooth and efficient running of the Hotels Front Office Area.
Across reception, holiday sales, you will be part of a team to guarantee an effortless guest journey from start to finish.
You will also create a welcoming environment where guests feel comfortable speaking with you in confidence and are encouraged to book their next break.
Responsibilities
- Operational Oversight
- Support the smooth and efficient running of the Front Office bymaintaininghigh operational standards and resolvingdaytodayissues promptly, with guidance from senior managers whenrequired.
- Use andmaintain Front Office systems and equipment effectively to ensure a seamless guest journey.
- Guest Experience
- Maintain a strong, visible presence in guest-facing areas, providing proactive support and ensuring guests feel welcomed, informed, and cared for throughout their stay.
- Health, Safety & Compliance
- Uphold all health, safety, hygiene, and compliance standards within the Front Office environment.
- Take responsibility during emergencies by following procedures for fire safety, first aid, and guest welfare.
- Complete incident reports accurately and elevate concerns when needed.
- Financial Awareness
- Supportcost efficientoperations while ensuring the guest experienceremainsexceptional.
- Contribute to revenue generation by maximising sales opportunities and promoting hotel experiences confidently and informatively.
- Communication
- Escalate urgent or sensitive matters promptly to senior leaders tomaintainsmooth operations and guest satisfaction.
- Events & Problem Solving
- Work collaboratively with internal teams to support event or function requirements related to the guest journey.
- Respond decisively to issues or unexpected situations, minimising disruption andmaintaininghigh service standards.
- Behaviours, Skills& Experience
- Understanding offrontofhouseoperations, includingcheckin/out processes, guest journey touchpoints, and service standards.
- Awareness of hotel products, packages, and onsite experiences to confidently inform and upsell to guests.
- Knowledge of health, safety, and compliance procedures relevant to reception, guest areas, and emergency response.
- Familiarity with reservation systems, CRM platforms, and hotel management software.
- Experience working in aguest facingrole within hospitality, retail, leisure, or a similarcustomer focusedenvironment.
Ready to discover your glow?
Be part of something more than a hotel - where your personality shines and your ideas matter.
At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do.
Our commitment to these values is unwavering and they are central to our mission.
We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.
If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner. recruitment@warnerhotels. co. uk
#J-18808-Ljbffr
Front Office Team Member NEW Posted today Runnymede £8 - £12.71 / hour employer: Berkshire News
Warner Hotels Group is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary alongside a range of benefits. At Thoresby Hall, you will be part of a vibrant work culture that values leadership and innovation in delivering outstanding guest experiences, with ample opportunities for professional development in the spa and wellness sector.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Member NEW Posted today Runnymede £8 - £12.71 / hour
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Berkshire News. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Berkshire News
Don't be shy about reaching out to Berkshire News directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Team Member NEW Posted today Runnymede £8 - £12.71 / hour
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Berkshire News and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Berkshire News
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
