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- Tasks: Lead the reception team to ensure an exceptional guest experience.
- Company: Thoresby Hall, a welcoming and inclusive hospitality environment.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Join a diverse team committed to inclusion and support.
- Why this job: Be the face of hospitality and make every guest's stay memorable.
- Qualifications: Experience in front office operations and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Role Purpose The Front Office Supervisor is the on‑shift operational leader, ensuring an exceptional arrival, stay, and departure experience for every guest. They lead the reception team with warmth, confidence, and professionalism. The role anticipates guest needs, resolves challenges calmly, and maintains smooth communication across departments. Through curiosity and continuous improvement, the Supervisor elevates service delivery, efficiency, and guest advocacy. Rooted in collaboration and commitment, this role nurtures a positive, guest‑focused culture where the team feels supported and empowered.
Responsibilities
- Operational Oversight Act as the on‑shift leader across the department. Monitor operational standards and efficiency in all areas. Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience Serve as the main guest contact during the shift. Handle queries, complaints, VIPs, and special requests professionally. Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership Provide on‑shift support and guidance to teams across all departments. Reallocate resources during busy periods to maintain service levels. Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance Ensure adherence to H&S regulations, hygiene standards, and company policies. Act as the person responsible for emergency procedures, fire safety, and first aid. Complete incident reports and escalate as needed.
- Financial & Commercial Awareness Monitor upselling opportunities. Ensure correct cash handling and billing processes. Support cost control while protecting guest experience.
- Communication & Reporting Conduct thorough shift handovers to ensure smooth continuity. Prepare shift reports on key events, feedback, and challenges. Communicate urgent matters to senior leadership promptly.
- Event & Function Support Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management Take decisive action during emergencies or unexpected issues. Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience Front Office operations and hospitality service standards. Guest experience principles and complaint resolution techniques. Hotel systems (iStay, Maestro) and GDPR/PCI compliance. Health & safety, fire safety, and compliance requirements. Ability to lead and motivate guest‑facing teams effectively during shift. Strong communication, organisation, and time management skills and the ability to coordinate multiple departments simultaneously.
Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at Warner.recruitment@warnerhotels.co.uk.
Front Office Supervisor NEW Posted today Thoresby Hall employer: Berkshire News
Contact Detail:
Berkshire News Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor NEW Posted today Thoresby Hall
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with guests and employees. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your guest service scenarios! Think about how you'd handle different situations, like a VIP arrival or a guest complaint. Being prepared to demonstrate your problem-solving skills can really set you apart during the interview.
✨Tip Number 3
Network with current or former employees if you can. They can give you insider tips on what the hiring managers are looking for and what it’s really like to work there. Plus, it shows your commitment to understanding the role better!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that Front Office Supervisor role!
We think you need these skills to ace Front Office Supervisor NEW Posted today Thoresby Hall
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in front office operations. Mention specific skills that align with our job description, like guest service principles and team leadership.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Berkshire News
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front Office Supervisor role. Familiarise yourself with the key responsibilities and expectations outlined in the job description. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Guest Service Skills
Prepare examples of how you've handled guest queries, complaints, or special requests in the past. Highlight your ability to maintain a positive atmosphere and resolve issues calmly, as this is crucial for the role.
✨Demonstrate Leadership Qualities
Think of specific instances where you've led a team or supported colleagues during busy periods. Be ready to discuss how you motivate others and ensure smooth operations, as this will show your capability to lead effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's culture, team dynamics, and operational challenges. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.