At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join Heythrop Park, part of the Warner Hotels Group, in a stunning Cotswolds setting.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work environment.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be a key player in making guests feel special and valued.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Join our team at Heythrop Park, part of the Warner Hotels Group. This 311‑bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight‑knit team that creates truly unique guest experiences.
As Front Office Supervisor, you’ll play a crucial role in bringing that magic to life.
Role Purpose
The Front Office Supervisor is to act as the on‑shift operational leader, and ensures an exceptional arrival, stay, and departure experience for every guest, leading the reception team with warmth, confidence, and professionalism. The role anticipates guest needs, resolves challenges calmly, and maintains smooth communication across departments.
Responsibilities
- Operational Oversight
- Act as the on‑shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on‑shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and elevate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience
- Front Office operations and hospitality service standards.
- Guest experience principles and complaint resolution techniques.
- Hotel systems (iStay, Maestro) and GDPR/PCI compliance.
- Health & safety, fire safety, and compliance requirements.
- Ability to lead and motivate guest‑facing teams effectively during shift.
- Strong communication, organisation, and time‑management skills and the ability to coordinate multiple departments simultaneously.
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share. We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV’s from agencies will not be considered.
Front Office Supervisor NEW Heythrop Park employer: Berkshire News
At Warner Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture where individuality is celebrated and personal growth is encouraged. Located in the stunning Cotswolds, our team enjoys a supportive environment that fosters collaboration and creativity, ensuring every employee can thrive while delivering memorable experiences for our guests. With a commitment to diversity and inclusion, we provide opportunities for career advancement and a workplace where your ideas truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor NEW Heythrop Park
✨Tip Number 1
Get to know the company culture! Before your interview, check out Warner Hotels' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their unique guest experience.
✨Tip Number 2
Practice your people skills! As a Front Office Supervisor, you'll be leading a team and interacting with guests. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style.
✨Tip Number 3
Prepare some questions for your interview! This shows you're engaged and eager to learn more about the role. Ask about team dynamics, how they handle guest complaints, or what a typical day looks like at Heythrop Park.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Warner Hotels family right from the start.
We think you need these skills to ace Front Office Supervisor NEW Heythrop Park
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see who you are beyond just your qualifications. Share a bit about what makes you tick and how you can bring that magic to our team.
Tailor Your Application:Make sure to customise your application for the Front Office Supervisor role. Highlight your experience in hospitality and any relevant skills that align with the job description. We love seeing how your background fits with our values and mission!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This helps us understand your experience and how you can contribute to creating memorable guest experiences at Heythrop Park.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team at Warner Hotels!
How to prepare for a job interview at Berkshire News
✨Know the Hotel Inside Out
Before your interview, take some time to research Heythrop Park and the Warner Hotels Group. Familiarise yourself with their values, services, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with their mission of creating memorable guest experiences.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive atmosphere, as this is crucial for ensuring exceptional service during shifts.
✨Prepare for Guest Scenarios
Think about potential guest scenarios you might face in this role, such as handling complaints or special requests. Practice your responses to these situations, focusing on how you would ensure guest satisfaction while maintaining operational efficiency. This will demonstrate your problem-solving skills and commitment to guest experience.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the hotel environment aligns with your career goals.
