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- Tasks: Lead the front office team to create unforgettable guest experiences at our stunning hotel.
- Company: Join Warner Hotels, a vibrant and inclusive workplace in a beautiful parkland setting.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Why this job: Make a real impact by enhancing guest journeys and driving team success.
- Qualifications: Proven leadership in hospitality and strong communication skills are essential.
- Other info: Embrace diversity and inclusion while thriving in a dynamic, fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Join our team at Cricket St Thomas, part of the Warner Hotels Group. This 239-bedroom Grade II listed hotel with a theatre, spa, and restaurant is surrounded by 160 acres of parkland in the West Country. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
As Front Office Manager, you’ll play a crucial role in bringing that magic to life.
Role Purpose:The Front Office Manager leads the reception, holiday sales, and night teams to deliver exceptional guest experiences from arrival to departure. This role combines operational excellence with a guest-hearted approach, ensuring every interaction reflects care and attention while anticipating and adapting to the unexpected for seamless service. Through curiosity and bold thinking, the Front Office Manager challenges the ordinary, elevates standards, and drives commercial growth. Committed to promises and collaboration, this role fosters a culture where everyone brings their best, celebrates success, and wins together.
Responsibilities:- Deliver outstanding guest experiences by ensuring reception, holiday sales, and night teams provide warm, attentive, and accurate service at every touchpoint.
- Stay poised and ready to respond to unexpected challenges, adapting quickly to maintain smooth operations and guest satisfaction.
- Drive holiday sales performance by coaching the team to confidently promote packages and experiences, contributing to revenue growth while maintaining integrity and care in every recommendation.
- Be an expert in the rebooking process & drive onsite break sales.
- Curiously challenge existing processes by introducing innovative ideas that enhance efficiency, improve guest journeys, and elevate service standards.
- Maintain world-class standards in front office operations through continuous refinement of procedures, technology use, and team training.
- Keep promises by ensuring accurate reservations, billing, and guest communications, delivering commitments on time and to the highest standard.
- Champion collaboration by working closely with housekeeping, F&B, and other departments to ensure seamless coordination and exceptional guest experiences.
- Lead, coach, and develop the reception, holiday sales, and night teams, fostering a culture of trust, open communication, and professional growth where every voice is valued.
- Monitor performance metrics, guest feedback, and occupancy trends, using insights to refine strategies and improve results.
- Ensure compliance with health, safety, and data protection standards, creating a safe and professional environment for guests and team members.
- Strong knowledge of reservations systems, guest service standards, and sales techniques.
- Proven leadership experience in front office or hospitality operations.
- Commercial acumen with experience in budgeting and revenue generation.
- Excellent communication and problem-solving skills.
- Ability to lead and inspire a diverse team in a fast-paced environment.
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement:Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV’s from agencies will not be considered.
Front Office Manager NEW Posted today Cricket St Thomas employer: Berkshire News
Contact Detail:
Berkshire News Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager NEW Posted today Cricket St Thomas
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Warner Hotels' values and mission. This way, you can show how your personality aligns with their vibe, making it easier for them to see you as part of the team.
✨Tip Number 2
Practice your guest service scenarios! Think about how you'd handle unexpected challenges in a front office role. Being prepared to discuss real-life examples will demonstrate your problem-solving skills and adaptability.
✨Tip Number 3
Show off your leadership skills! Be ready to talk about how you've inspired or coached a team in the past. Highlighting your ability to foster collaboration and trust will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a simple way to keep your name fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Front Office Manager NEW Posted today Cricket St Thomas
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Front Office Manager role. Highlight your relevant experience in hospitality and how your skills align with our mission of delivering exceptional guest experiences.
Showcase Your Leadership Skills: As a Front Office Manager, you'll be leading a team, so share examples of your leadership experience. Tell us about times you've inspired others or improved team performance – we love hearing about that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Cricket St Thomas!
How to prepare for a job interview at Berkshire News
✨Know the Hotel Inside Out
Before your interview, take some time to research Cricket St Thomas and the Warner Hotels Group. Familiarise yourself with their values, services, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with their mission of creating memorable guest experiences.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to lead diverse teams effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Highlight your ability to inspire and develop others, as this is crucial for fostering a positive work environment.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of specific instances where you've had to adapt quickly to unexpected challenges. Share how you maintained guest satisfaction while ensuring smooth operations, showcasing your ability to think on your feet.
✨Emphasise Collaboration and Communication
Collaboration is key in hospitality. Be ready to discuss how you've worked with other departments to enhance guest experiences. Provide examples of how you’ve communicated effectively with your team and other stakeholders, ensuring everyone is aligned towards common goals. This will demonstrate your commitment to teamwork and exceptional service.