At a Glance
- Tasks: Lead the hotel team, ensuring exceptional guest experiences and smooth operations.
- Company: Join Warner Hotels at the historic Studley Castle with modern facilities.
- Benefits: Enjoy competitive salary, gym access, discounts, and career development opportunities.
- Other info: Diverse and inclusive workplace with excellent growth potential.
- Why this job: Be the heartbeat of the hotel and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality, strong customer service skills, and problem-solving abilities.
The predicted salary is between 28594 - 28594 £ per year.
Join our team at Studley Castle, part of the Warner Hotels Group.
This 209-bedroom hotel with 180 years of history offers modern facilities including a spa, cabaret dining restaurant, and beautiful grounds in rural Warwickshire.
Warner Hotels are recruiting for a Duty Manager for Studley Castle.
This vital role for the hotel will be the operational link between departments during the evening hours (2pm–10pm).
As the Duty Manager, you will be the face and heartbeat of the hotel during your shifts where you will lead from the front by ensuring the smooth running of hotels guest experience together with the department leaders from across the hotel.
This role could act as a bridge for a person working at a supervisory level, that are looking to make the next step in their career towards department management.
Responsibilities
- Guest Experience and Service Excellence
- Host one-of-a-kind stays by maintaining an active, visible management presence across guest areas and proactively engage with guests; gathering guest feedback both positive and negative in which case you can ‘Own their experience’ and resolve concerns professionally and efficiently with ‘Pride in every detail’
- Adopt a ‘First Stay Mindset’ to delivering our guest experience through purposed property walks to ensure we are ‘Shining through our spaces’ and guests are receiving the correct ambience, that our brand standards are being delivered and high levels of cleanliness and service are being delivered consistently throughout that reflect our ‘Guest-Hearted’ culture.
- Manage ‘In the Moment’ feedback received through internal guest experience system, ensuring feedback is shared to relevant departments and that appropriate action is taken to remedy any negative feedback.
- ‘Winning as One’ by supporting departments during peak periods to demonstrate a one-team approach across the hotel.
- Able to spot patterns and trends in our guests behaviour, through visual observations and interpretation of guest feedback.
- Health, Safety and Security
- Take responsibility for guest and team safety by supporting during first-aid incidents and similar situations, ensuring compliance is maintained through the reporting of near-misses and incidents.
- Conduct vigilant property walks focusing on safety and security - identifying hazards and acting immediately.
- Undertake fire marshal duties in line with the hotel’s emergency procedures.
- Leadership and Communication
- Act as an escalation point for leaders to allow others to maintain their focus on delivering operational excellence in their departments.
- Work ‘the Bright Way’ by acting as a role-model of excellent cross‑department communication that puts the guest experience first.
- Ensure team behaviour fitting our GLOW values is recognized, then rewarded through our internal rewards provider with positive comments celebrated throughout the hotel.
- Be a part of the hotel’s leadership team, working with department managers to share common observations and offer constructive suggestions to improve where needed.
- Always act with confidence and professionalism.
- Management of the Duty Manager rota ensuring appropriate coverage during peak periods and during holidays.
- Financial Awareness
- Monitor and promote operational efficiency through management of operational usage of utilities and wastage.
- Follow guidelines for compensation when handling guest complaints.
- Sense check for our guests that we are ‘Lighting up their break’ – ensuring spend targets are being communicated to all team members and that brand promotions are active through the hotel and are supported with visually.
We're looking for you to have this kind of experience and behaviours
- A passion for delivery outstanding levels of customer service with proven experience.
- Experience working at a minimum level of supervisor within a hospitality environment with the ability and willingness to support department across the hotel.
- Strong problem-solving ability.
- High levels of attention to detail.
- Able to work positively with a diverse team.
- Confidence to make decisions, supported by a framework.
- A working knowledge of Health & Safety in the workplace.
- First Aid qualification (or willingness to obtain).
- Excellent written and verbal communication skills.
Why Work for Warner Hotels?
- Free use of gym and leisure facilities
- 60% discounted food onsite
- Pension scheme
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 28 days annual leave per year (Inclusive of Bank Holidays)
- Cycle to Work Scheme
- 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
- Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
- Life Assurance
- Free Car Parking onsite
- Family Friendly policies
- Refer a friend scheme
- Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
- Access to a discounts platform including a points based discount plan to increase your retail discounts
- Access your wages on demand through Aslan
- Employee Assistance Programme
- L&G Care Concierge
- Glow Getters and Long Service Awards
Ready to discover your Glow?
Be part of something more than a hotel — where your personality shines and your ideas matter.
At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do.
Our commitment to these values is unwavering and they are central to our mission.
We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.
If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner. recruitment@warnerhotels. co. uk
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Duty Manager NEW Posted today Studley £28,594 + benefits employer: Berkshire News
Warner Hotels Group is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary alongside a range of benefits. At Thoresby Hall, you will be part of a vibrant work culture that values leadership and innovation in delivering outstanding guest experiences, with ample opportunities for professional development in the spa and wellness sector.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager NEW Posted today Studley £28,594 + benefits
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Berkshire News. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Berkshire News
Don't be shy about reaching out to Berkshire News directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager NEW Posted today Studley £28,594 + benefits
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Berkshire News and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Berkshire News
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
