At a Glance
- Tasks: Lead evening operations, ensuring guest safety and service excellence.
- Company: Join the vibrant team at Holme Lacy, part of Warner Hotels Group.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
- Why this job: Be the face of hospitality, creating memorable experiences for guests.
- Qualifications: Experience in hospitality management and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Join our team at Holme Lacy, part of the Warner Hotels Group. This Grade I listed 181-bedroom hotel in Herefordshire has a theatre, spa, two restaurants, and a coffee shop, all set in 20 acres of green fields. As Duty Manager, you’ll play a crucial role in bringing that magic to life. As the operational lead on duty during evening hours (5pm–10pm), the Duty Manager ensures guest safety, service excellence and brand presentation across the hotel. They maintain visible leadership, proactively resolve issues, and coordinate teams to keep standards consistently high. The role safeguards health & safety, licensing and compliance requirements, leads calm incident response, and supports a welcoming, professional atmosphere for guests and teams. The Duty Manager role‑models our GLOW values—Guest‑Heartedness, Limitless Thinking, Owning Your Impact and Win as One—strengthening experience, efficiency and team culture.
Responsibilities
- Guest Experience and Service Excellence
- Maintain a visible management presence across guest areas.
- Proactively engage with guests; resolve concerns professionally and efficiently.
- Apply appropriate compensation in line with guidelines.
- Monitor bars, restaurants and entertainment areas for consistent service standards.
- Monitor buffet presentation to ensure food remains fresh and appealing.
- Role‑model Guest‑Heartedness in every interaction.
- Health, Safety and Security
- Take responsibility for guest and team safety; attend first‑aid incidents.
- Ensure compliance with fire, health & safety and licensing regulations.
- Conduct safety walkarounds (BOH security, perimeter, lighting).
- Identify hazards and act immediately.
- Own Your Impact by keeping accurate, timely incident records.
- Operational Standards and Brand Presentation
- Complete structured evening checklist to maintain standards.
- Monitor lighting, heating, ambience, cleanliness and presentation.
- Observe service delivery and coach in‑the‑moment.
- Apply Limitless Thinking to identify simple improvements.
- Team Leadership and Communication
- Act as escalation point for supervisors.
- Maintain strong cross‑department communication.
- Adapt style to different personalities; lead calmly under pressure.
- Promote a positive, inclusive culture aligned to GLOW.
- Win as One by coordinating teams for smooth operations.
- Financial and Energy Awareness
- Monitor operational efficiency; turn off unnecessary utilities.
- Make cost‑conscious decisions without compromising guest experience.
- Follow guidelines for compensation; protect stock and revenue.
Behaviours, Skills & Experience
- Strong knowledge of Health & Safety legislation.
- First Aid qualification (or willingness to obtain).
- Knowledge within the F&B departments to be able to support on shift.
- Excellent customer service track record.
- Strong problem‑solving ability.
- Calm and professional under pressure.
- Confident decision‑maker.
- High attention to detail.
- Excellent written and verbal communication skills.
- Proven experience in a supervisory or management role within hospitality.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share.
Duty Manager NEW Posted today Holme Lacy employer: Berkshire News
At Holme Lacy, part of the Warner Hotels Group, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and development. As a Duty Manager, you will enjoy a supportive environment where your leadership skills are valued, and you can make a real impact on guest experiences while working in a stunning Grade I listed hotel surrounded by beautiful grounds. With a commitment to our GLOW values, we ensure that every team member feels empowered and appreciated, making this an exceptional place to build a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager NEW Posted today Holme Lacy
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Holme Lacy's facilities, services, and the GLOW values. This way, when you chat with the team or during interviews, you can show off your knowledge and passion for the place.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Ask them about their experiences and any tips they might have for standing out in the application process. We all love a good chat about our workplace!
✨Tip Number 3
Practice makes perfect! Prepare for potential interview questions by role-playing with a friend or family member. Focus on how you would handle guest concerns or lead a team under pressure—show them you can embody the Duty Manager role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Warner Hotels Group family. Don’t miss out on this opportunity!
We think you need these skills to ace Duty Manager NEW Posted today Holme Lacy
Some tips for your application 🫡
Show Your Guest-Heartedness:When writing your application, make sure to highlight your passion for guest service. Share specific examples of how you've gone above and beyond to create memorable experiences for guests. This will show us that you embody our GLOW values right from the start!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let your unique voice come across while still being professional.
Tailor Your Application:Make sure to customise your application for the Duty Manager role. Refer to the job description and align your skills and experiences with the responsibilities listed. This shows us that you’ve done your homework and are genuinely interested in joining our team at Holme Lacy.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Berkshire News
✨Know the GLOW Values
Before your interview, make sure you understand the GLOW values—Guest-Heartedness, Limitless Thinking, Owning Your Impact, and Win as One. Think of examples from your past experiences that demonstrate how you've embodied these values, especially in a hospitality setting.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead by example. Prepare to discuss situations where you've successfully managed a team or resolved conflicts. Highlight your ability to maintain calm under pressure and how you’ve fostered a positive team culture.
✨Demonstrate Your Problem-Solving Ability
Be ready to tackle hypothetical scenarios during the interview. Think about common issues that arise in hospitality, like guest complaints or safety concerns, and outline how you would handle them effectively while ensuring guest satisfaction.
✨Familiarise Yourself with Health & Safety Regulations
Since health and safety are crucial in this role, brush up on relevant legislation and best practices. Be prepared to discuss how you would ensure compliance and maintain a safe environment for both guests and staff.
