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- Tasks: Lead a dynamic team to create unforgettable guest experiences at our stunning hotel.
- Company: Join Warner Hotels, where your unique strengths are celebrated in a vibrant environment.
- Benefits: Enjoy competitive pay, career growth, and a supportive culture that values your input.
- Why this job: Make a real impact in hospitality while nurturing talent and driving success.
- Qualifications: 5+ years as a General Manager with a passion for exceptional service and team leadership.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Join our team at Bembridge Coast, part of the Warner Hotels Group. This 258-bedroom hotel with a theatre, spa, and leisure facilities offers stunning views of the Solent on the Isle of Wight. Ready to take the next step in your hospitality leadership career? At Warner Hotels, you can discover your glow. We believe people thrive when their unique strengths and personalities are nurtured. Here, you’re free to be yourself, make an impact, and grow within a tight-knit team that creates truly memorable guest experiences. We’re more than just a place to stay — we’re a destination where guests come to make memories, discover new experiences, and feel genuinely cared for. As General Manager, you’ll play a pivotal role in bringing that magic to life.
Role Purpose
As General Manager, you will lead a multidisciplinary team across Rooms, F&B, Spa, Leisure, Guest Experience, and Entertainment. You will own the hotel’s performance operationally, commercially, and culturally. You’ll lead high performing teams, optimise revenue streams, and champion a guest obsessed mindset. Your leadership will ensure exceptional guest experiences, strong EBITDA performance, and a culture that attracts, retains, and develops top talent.
Responsibilities
- Operational Leadership
- Lead, coach, and inspire teams to deliver exceptional guest experiences while upholding Warner Brand Standards.
- Address guest concerns with confidence and empathy, using feedback to drive continuous improvement.
- Manage resources effectively to meet guest demand, ensuring high service levels and operational efficiency.
- Collaborate with senior leaders to identify opportunities and implement operational strategies.
- Guest and Team Experience
- Ensure consistent delivery of high quality guest experiences, driving improvements in Guest NPS, returning bookings, and online reviews.
- Build a high performing, engaged team through coaching, feedback, and personal development plans.
- Recruit, develop, and retain exceptional talent, fostering a culture of collaboration, growth, and recognition.
- Monitor team engagement and retention, implementing initiatives that enhance satisfaction and performance.
- Financial and Operational Management
- Manage hotel revenue and costs to meet or exceed budgets, identifying opportunities for growth and efficiencies.
- Drive revenue performance across Rooms, F&B, Spa, Leisure, and ancillary streams.
- Ensure full compliance with statutory obligations including Health & Safety, food safety, employment law, and data protection.
- Embed and maintain operational SOPs and brand standards across all departments.
- Oversee stock management and budget adherence, ensuring resources align with business goals.
Key Outcomes
- Achievement of KPIs including Guest NPS, Mystery Guest scores, labour efficiency, revenue targets, and compliance standards.
- Increased team retention, engagement, and development of high potential talent.
- Enhanced financial performance, including EBITDA growth and cost efficiencies.
- 100% compliance with Health & Safety and mandatory training requirements.
Behaviours and Essential Skills
- Guest obsessed, people first, and passionate about delivering exceptional hospitality.
- Collaborative, open, and effective at influencing across teams and departments.
- Commercially sharp with strong analytical and data driven decision making skills.
- Resilient, confident, and calm under pressure, with sound judgement and clarity of thought.
- Strategic thinker with a willingness to be hands-on in daily operations.
- Bold, curious, and innovative, with a growth mindset and drive for continuous improvement.
- Skilled at building capability, inspiring teams, and nurturing talent at all levels.
You will be Guest Hearted, staying close to guests and role modelling service excellence; show Limitless Thinking by embracing innovation and challenging traditional approaches; Own Our Impact by taking accountability for results and driving profitability; and embody Winning as One by fostering collaboration, trust, and teamwork. This role requires a hands-on leader who balances strategic vision with operational detail, creates a culture of empowerment, and represents Warner Hotels positively with all stakeholders.
Essential Experience
- Minimum 5 years’ experience as a General Manager in hotels, holiday parks, or a similar multifaceted leisure environment.
- Strong background in food & beverage, revenue management, and commercial performance.
- Proven success in leading large, diverse teams and developing high potential leaders.
- Demonstrated ability to deliver improvements in guest satisfaction and financial KPIs.
Ready to discover your glow? Be part of something more than a hotel — a place where your personality shines and your ideas truly matter.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and central to our mission. We welcome applications from all backgrounds, communities, and industries, and we’re happy to discuss any reasonable adjustments or flexibility you may require, including part time or job share options. We genuinely care about every candidate’s experience during the recruitment process and are here to support you. If you require any assistance or adjustments while applying, please contact us at Warner.recruitment@warnerhotels.co.uk.
General Manager NEW Posted yesterday Bembridge employer: Berkshire News
Contact Detail:
Berkshire News Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager NEW Posted yesterday Bembridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your passion for delivering exceptional guest experiences and being a people-first leader.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable discussing your leadership style and how you've driven team engagement and guest satisfaction in previous roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Warner Hotels family.
We think you need these skills to ace General Manager NEW Posted yesterday Bembridge
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the General Manager role. Show us how your background in hospitality aligns with our values and the responsibilities outlined in the job description.
Show Your Passion: We love candidates who are genuinely excited about delivering exceptional guest experiences. Use your application to express your passion for hospitality and how you plan to inspire your team to create memorable moments for our guests.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Berkshire News
✨Know Your Stuff
Before the interview, dive deep into Warner Hotels and Bembridge Coast. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will help you connect your experience to their goals and show that you're genuinely interested.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Be ready to discuss specific examples of how you've led teams, improved guest experiences, and driven financial performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Emphasise Guest Experience
Since the role is all about creating memorable guest experiences, prepare to share your thoughts on what exceptional service looks like. Think of times when you've turned guest feedback into actionable improvements and how you foster a guest-obsessed culture within your team.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions that demonstrate your interest in the role and the company. Ask about their current challenges, team dynamics, or how they measure success in guest satisfaction. This shows you're not just looking for a job, but a place where you can truly make an impact.
