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- Tasks: Be the friendly face for MSK patients and manage their bookings with care.
- Company: Join Berkshire Healthcare, a top-rated NHS Trust dedicated to community health.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment.
- Why this job: Make a real difference in patient care while developing your admin skills.
- Qualifications: Strong communication skills and a knack for organisation are essential.
- Other info: Join a diverse team committed to equality and personal growth.
The predicted salary is between 27000 - 45000 £ per year.
Berkshire Healthcare has an exciting part-time opportunity for an Administrator to join the Musculoskeletal Physiotherapy Outpatient team. This post will predominantly be based at Wokingham Hospital but will also include some hours at Foundation House / St Marks Hospital. You will be joining a friendly and supportive team, who are pro-active in ensuring a high standard of service within MSK Physio across Berkshire.
Responsibilities
- Act as primary point of contact for MSK patients and visitors attending the department.
- Take responsibility for digital referral management and patient bookings.
- Manage a variety of specific admin tasks including phone and email support, with patient focus at the forefront.
- Liaise with other departments and services to support and assist patients as needed, such as interpreting services.
- Collect data and statistics to assist management in guiding the service direction.
- Work flexibly in response to the needs of the patients, service and physiotherapists.
- Support colleagues to deliver a high quality, effective and compassionate service both virtually and in person.
About the Trust
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated "outstanding" by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our Values
- Caring for and about you is our top priority.
- Committed to providing good quality, safe services.
- Working together with you to develop innovative solutions.
Benefits
- Flexible working options to support work-life balance.
- 27 days’ annual leave rising with service + opportunity to buy and sell.
- Generous NHS pension scheme.
- Excellent learning and career development opportunities.
- ‘Cycle to Work’ and car leasing scheme including electric vehicles.
- Access to a range of wellbeing tools and services.
- Discounts at hundreds of popular retailers and restaurants.
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality.
- Generous maternity, paternity, adoption and special leave.
- Free parking across Trust sites.
Must Haves
- Excellent written and oral communication skills.
- Good computer skills across Microsoft and database software.
- Ability to organise and prioritise workload.
- An approachable and helpful persona with the ability to empathise.
Application Information
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Equal Opportunities
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
Closing Date
This advert closes on Monday 1 Dec 2025.
MSK Physiotherapy Administrator | Berkshire Healthcare NHS Foundation Trust in Wokingham employer: Berkshire Healthcare NHS Foundation Trust
Contact Detail:
Berkshire Healthcare NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSK Physiotherapy Administrator | Berkshire Healthcare NHS Foundation Trust in Wokingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Berkshire Healthcare on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to MSK physiotherapy admin roles. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of how you've managed patient bookings or handled admin tasks in previous roles. Real-life stories can make you stand out during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always looking for passionate individuals to join our team.
We think you need these skills to ace MSK Physiotherapy Administrator | Berkshire Healthcare NHS Foundation Trust in Wokingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can contribute to our MSK Physiotherapy team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your supporting statement, keep it straightforward and to the point. We appreciate clarity, so use bullet points or short paragraphs to make your key points stand out. This helps us quickly see why you’re a great fit!
Show Your Passion: Let your enthusiasm for the role shine through! We love candidates who are genuinely excited about providing excellent service in healthcare. Share why you’re interested in this position and how you can make a difference in our team.
Proofread Before Submitting: Before hitting that submit button, give your application a thorough read. Typos and errors can distract from your message, so let’s make sure everything is polished and professional. We want to see your best work!
How to prepare for a job interview at Berkshire Healthcare NHS Foundation Trust
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the MSK Physiotherapy Administrator role. Familiarise yourself with the key tasks like digital referral management and patient bookings. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent written and oral communication skills are a must-have for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you’ve had to liaise with different departments or support patients, as these experiences will resonate well with the interviewers.
✨Emphasise Your Organisational Skills
The ability to organise and prioritise workload is crucial. Be ready to discuss specific strategies you use to manage your time and tasks efficiently. You could even mention tools or software you’re familiar with that help you stay organised, which will show you’re proactive and prepared.
✨Demonstrate Empathy and Approachability
As the first point of contact for patients, being approachable and empathetic is key. Prepare to share anecdotes that highlight your ability to connect with people and provide compassionate service. This will help convey that you align with the Trust's values of caring and commitment to quality service.
