Administration Assistant | Berkshire Healthcare NHS Foundation Trust in Bracknell

The postholder will be responsible for the processing of dental referrals which are received electronically and in the post. The postholder will work closely with administrative and clinical staff within the Community Dental Service. The postholder will be expected to liaise effectively and professionally with all levels of staff and members of the public and to act as first point of contact for Community Dental Service enquiries. The dental software currently used is Sensei and full training will be provided. The postholder will also provide other administrative support as necessary to the Community Dental Service.

Working time: 37.5 hours per week, 8.30am-5pm, Monday-Friday, Office based role.

Responsibilities

• Processing all referrals to the CDS: assessment, data input, obtaining additional information, compiling new patient records onto the clinical record systems and forwarding to the relevant Community Dental Clinics in a timely fashion.
• Processing enquiries, letters and reports.
• Recording, collating and presenting service activity reports, audits and surveys as required.
• Handling incoming and outgoing post on a daily basis, ensuring all letters are recorded, processed and/or redirected quickly and efficiently.
• Responding to mail, telephone calls and emails to the CDS HQ inbox, ensuring accurate recording and transmission of messages, directing enquiries to the appropriate members of staff and undertaking delegated action as necessary.
• Dealing with all enquiries by telephone in a calm, sympathetic or empathic manner, assisting patients in an understanding manner, especially where there are barriers to understanding such as language, poor hearing or if the caller is distressed or aggressive.
• Taking responsibility for cascading information throughout the service as required.
• Undertaking general office duties such as filing, ordering stationery, equipment, printing and other items, photocopying, shredding.

Qualifications & Experience

• GCSE or equivalent standard of education including English language.
• IT / keyboard skills including Microsoft Outlook, Windows, Word and Excel.
• Experience in the use of Microsoft Windows packages.
• Experience of working with the general public.
• Previous Health Service / Customer Service background.
• Good word processing skills.

Values and Benefits

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

• Flexible working options to support work-life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell.
• Generous NHS pension scheme.
• Excellent learning and career development opportunities.
• ‘Cycle to Work’ and car leasing scheme including electric vehicles.
• Access to a range of wellbeing tools and services.
• Discounts at hundreds of popular retailers and restaurants.
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality.
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites.

For Secondment Roles Only

If the secondment role becomes permanent, the successful candidate may be offered the permanent position.

Application Advice

For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point‑by‑point in your supporting statement for the best chance of being shortlisted. For further application tips – see the help with your application document attached once you click apply.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Meenu Gopakumar, Meenu.gopakumar@berkshire.nhs.uk, Telephone no: 07800 917960 who’ll be delighted to help.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

This advert closes on Tuesday 18 Nov 2025.