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- Tasks: Guide guests on zip line adventures and ensure their safety and enjoyment.
- Company: Berkshire East Mountain Resort offers thrilling outdoor activities in a stunning natural setting.
- Benefits: Enjoy free access to activities, discounts, and vouchers for friends and family.
- Why this job: Join a fun team, make memories, and help others conquer their fears in the great outdoors!
- Qualifications: Must be 18+, with excellent customer service skills; training provided for first aid and CPR.
- Other info: Seasonal role with mandatory training in mid-May; background check required.
Join to apply for the Zip Line Guide role at Berkshire East Mountain Resort.
Location: 66 Thunder Mountain Rd, Charlemont, MA, USA
Pay: $17.00 per hour, may also be based on trip rate. Seasonal position.
Benefits include:
- Complimentary use of all BE, Zoar Outdoor & Catamount activities
- Food & merchandise discounts
- Friends and family vouchers
A mandatory 3-day training occurs in mid-May.
Responsibilities:
- Meet and greet guests, assist with check-in, and verify waivers are signed.
- Inspect zip line courses, gear, and equipment.
- Assist guests with gear fitting and provide safety instructions.
- Perform rescues and evacuations as needed.
- Maintain logs and paperwork.
- Provide basic first aid and help guests overcome anxieties.
- Load and unload guests from chairlifts safely.
- Cross-train for the Aerial Park Adventure Course.
- Ensure guests have a fun and memorable experience.
- Perform other tasks as assigned.
Minimum Qualifications:
- Excellent customer service skills.
- First aid & CPR certification (training provided on-site).
- Good judgment and decision-making skills.
- Clear communication, including use of radios.
- Ability to connect with guests, including children.
- Remain composed under stress.
- Effective communication with team and management.
Core Competencies:
- Friendly Service: Courteous and helpful interactions.
- Teamwork: Collaborate effectively, prioritise company goals.
- Work Standards: Maintain high quality and consistency.
Physical Demands:
- Comfort working at heights.
- Physically fit, able to lift up to 50 lbs, and meet weight requirements (100-260 lbs).
- Able to hike, stand, bend, climb, lift, reach, and pull repeatedly.
- Mental alertness and focus required.
- Ability to adapt to varying weather conditions.
Shift & Age Requirements:
- Long hours, including early mornings and evenings.
- Weekend and holiday shifts required.
- Applicants must be at least 18 years old.
Other Requirements:
- Mandatory 3-day training in mid-May 2025.
- Background check required prior to hiring.
- Complete and pass guide training session.
- Pass ATV driver safety training if required.
Additional Information:
- Seniority level: Entry level.
- Employment type: Temporary.
- Job function: Management and Manufacturing.
- Industry: Recreational Facilities.
Zip Line Guide employer: Berkshire East Mountain Resort
Contact Detail:
Berkshire East Mountain Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Zip Line Guide
✨Tip Number 1
Familiarise yourself with the zip line and aerial park operations at Berkshire East Mountain Resort. Understanding their specific safety protocols and guest interaction styles will help you stand out during the interview.
✨Tip Number 2
Showcase your customer service skills by sharing relevant experiences where you successfully engaged with guests or handled challenging situations. This will demonstrate your ability to connect with visitors, especially children.
✨Tip Number 3
Prepare for the physical demands of the role by ensuring you're fit and comfortable with heights. You might want to practice climbing or hiking to show your readiness for the job's requirements.
✨Tip Number 4
Be ready to discuss how you handle stress and maintain composure in high-pressure situations. Providing examples of past experiences can illustrate your good judgment and decision-making skills.
We think you need these skills to ace Zip Line Guide
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Zip Line Guide position. Tailor your application to highlight relevant experiences and skills.
Highlight Customer Service Skills: Since excellent customer service is crucial for this role, make sure to emphasise any previous experience you have in customer-facing positions. Use specific examples to demonstrate how you've provided friendly and helpful service.
Showcase Relevant Certifications: If you have First Aid and CPR certifications, mention them prominently in your application. If you don't yet have these certifications, express your willingness to complete the training provided on-site.
Express Your Enthusiasm: Convey your passion for outdoor activities and working with people in your cover letter. Mention why you are excited about the opportunity to work at Berkshire East Mountain Resort and how you can contribute to creating memorable experiences for guests.
How to prepare for a job interview at Berkshire East Mountain Resort
✨Show Your Customer Service Skills
As a Zip Line Guide, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in the past, especially in high-pressure situations.
✨Demonstrate Safety Awareness
Safety is paramount in this role. Familiarise yourself with basic first aid and CPR concepts, and be ready to discuss how you would handle emergencies or ensure guest safety during your interview.
✨Connect with the Interviewers
Since this job involves interacting with guests, it's important to show your ability to connect with people. Practice engaging with your interviewers as if they were guests, showcasing your friendly and approachable nature.
✨Prepare for Physical and Mental Challenges
The role requires physical fitness and mental alertness. Be ready to discuss your experience with physically demanding tasks and how you maintain focus under stress, as these are crucial for a Zip Line Guide.
