At a Glance
- Tasks: Lead product governance and enhance frameworks while managing complaints and conduct risks.
- Company: Join a leading insurance firm with a focus on innovation and compliance.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Dynamic role with opportunities for growth and influence across the organisation.
- Why this job: Make a real impact in the insurance industry by ensuring customer-focused governance.
- Qualifications: Experience in FCA regulations and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
Company Details
Responsibilities
Key Responsibilities
- Product Governance
- Maintain and enhance the Product Governance Framework in line with FCA and Lloyd's requirements.
- Lead product governance activities across the full product lifecycle, including product approval, reviews, and ongoing monitoring.
- Manage and maintain the product catalogue and associated governance documentation.
- Support robust target market identification, distribution strategies, and fair value assessments.
- Develop and monitor conduct risk indicators, management information, and product risk tolerances.
- Act as a subject matter expert, providing guidance and challenge to first-line stakeholders.
- Support the Product Oversight Group and contribute to governance reporting.
- Complaints Oversight
- Operate and continually enhance the Complaints Handling Framework.
- Monitor complaints trends, root causes, and remediation activities.
- Ensure effective oversight of complaints managed through third parties and delegated authority arrangements.
- Use complaints data and customer insights to inform product reviews and conduct risk assessments.
- Delegated Authority & Conduct Risk
- Partner with Delegated Authority and Compliance teams to identify and manage conduct risks.
- Review coverholder and TPA performance from a customer outcomes perspective.
- Support oversight of delegated claims and complaints handling arrangements.
- Provide conduct-related input into audits, reviews, and remediation programmes.
- Stakeholder Management & Governance
- Build strong relationships with Underwriting, Claims, Compliance, and Delegated Authority colleagues.
- Provide pragmatic challenge and advice to senior stakeholders.
- Support regulatory reporting, Consumer Duty requirements, and Lloyd's oversight reviews.
- Deliver conduct-focused training and contribute to regulatory change initiative
Qualifications
Skills & Experience Required
Technical Knowledge
• Strong understanding of
- FCA Consumer Duty
- FCA PROD and DISP requirements
- Conduct risk management and customer outcomes
- Lloyd's Customer Principle and oversight expectations
- Experience working within a Lloyd's Managing Agent or London Market insurance environment.
- Previous Delegated Authority, Coverholder, or MGA oversight experience would be highly advantageous.
- Core Skills
- Excellent analytical and data interpretation skills.
- Ability to translate regulatory requirements into practical business processes.
- Strong stakeholder management and influencing skills.
- Confidence to challenge constructively at all levels of the organisation.
- Excellent written communication and governance reporting capabilities.
- Ability to manage multiple priorities in a complex regulatory environment.
- Personal Attributes
- Proactive, self-motivated, and able to work independently.
- Sound judgement and high levels of integrity.
- Commercially minded with a strong customer-focused approach.
- Collaborative, pragmatic, and solutions-oriented.
Qualifications
- Relevant degree or equivalent industry experience.
- ACII or other insurance qualifications desirable.
Product Governance Manager employer: Berkley
As a Senior Underwriter in the London Market Professional Indemnity Team, you will thrive in a dynamic and collaborative environment that values high performance and innovation. Our company fosters a culture of inclusivity and personal development, offering extensive training opportunities and a clear pathway for career advancement. With a strong focus on employee well-being and a commitment to excellence, we provide a rewarding workplace where your contributions directly impact our success in the global market.
StudySmarter Expert Advice🤫
We think this is how you could land Product Governance Manager
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Berkley). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Berkley. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Product Governance Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Berkley.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Berkley. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Berkley
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Berkley to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Berkley, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Berkley's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
