At a Glance
- Tasks: Lead the reception team and manage administrative duties in a luxury care home.
- Company: Berkley Care Group, a Top Employer 2026 known for employee well-being.
- Benefits: Free meals, enhanced pay, discounts, and excellent training opportunities.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real difference in a supportive environment while developing your career.
- Qualifications: Experience in administration management and strong communication skills required.
The predicted salary is between 42000 - 42000 £ per year.
About the Position: 42,000 salary, free meals on shift, plus lots of great benefits! Find your place and make a difference as a Business Support Administration Manager at Berkley Care.
Are you an experienced Home Administrator or Business Administration Manager with excellent communication skills? Do you have experience in business development and customer service and would love to use your skills in a care environment? If you answered yes, then taking the first step in your career as a Business Support Admin Manager with Berkley Care Group could be the right move for you.
A Top Employer 2026: For the third year running, Berkley Care is the only UK luxury care home provider to be recognised in this year's Top Employer Awards for going above and beyond when it comes to employee well-being and development. This award is given in recognition of the group's commitment to creating a nurturing, inclusive and supportive work environment, where the culture is warm and encouraging.
As a Business Support Administration Manager you'll support the General Manager in the smooth daily running of the home, leading the reception team and ensuring all administrative and front-of-house duties are delivered to a high standard. You'll act as the primary liaison with Berkley Concierge, maintaining proactive daily communication within agreed SLAs to manage the enquiry-to-admissions pipeline. You'll coordinate and tailor show rounds, ensure the home is presented impeccably, and provide structured feedback after each visit and assessment. You'll manage the full admissions process, including booking assessments, preparing and issuing all contractual documentation, completing affordability checks, coordinating move-in days, and maintaining accurate CRM records. You'll also oversee financial and people administration such as cash handling, reporting, payroll and holiday processes. As a culture champion, you'll promote a strong one team ethos, support occupancy monitoring, and embed Berkley Care Group's values in everything we do.
What we are looking for:
- An individual who is caring and has a compassionate nature
- Someone who is determined, takes pride in finding solutions and uses their initiative
- Calm under pressure and able to prioritise the needs of a variety of people
Essential requirements:
- Previous experience in a similar administrative management or business support role
- Proven ability to lead and manage a team, holding others accountable and supporting their development
- Confidence with financial data, budgeting and basic financial reporting
- Good commercial awareness
- Experience of cash collection and/or managing debt
- Knowledge of CQC requirements in relation to administrative duties
- High attention to detail, particularly around contractual, HR, financial and compliance documentation
- Experience of safe recruitment practices including pre-employment checks and right to work compliance
- Good understanding of HR and financial information systems and a commitment to data accuracy and integrity
- Strong digital skills including Microsoft 365, particularly Word, Excel and Outlook
- Excellent communication and interpersonal skills, with the ability to adapt style and approach for different audiences
- Strong influencing skills
- Highly organised with a strong attention to detail and the ability to work on your own initiative
- Flexible and adaptable in a fast-paced, evolving environment
What can you expect from us:
- Free meals and drinks whilst at work
- Monetary rewards for long service
- Enhanced Maternity and Paternity Pay
- Industry leading Company Sick Pay (for critical illness and clinically necessary surgery)
- Access to a raft of benefits and discounts in hundreds of online and high street locations, plus a Blue Light Card
- Cycle to Work Scheme
- On-Demand Pay
- Employee Assistance Programme plus a 24/7 GP Helpline
- A luxury working environment
- Excellent learning, development and training opportunities
Our Recruitment Process: So, if you want a rewarding role as a Business Support Administration Manager in an environment where you'll be valued for the person you are and where you'll be appreciated and respected for what you can bring to the role, apply today. There is a two-stage interview process, one of which is a face-to-face in-person interview with the General Manager.
Equality, Diversity and Inclusion (EDI): At Berkley Care Group, we are committed to providing EDI at all levels in our company. We recognise that employing people who have diverse talents, experiences and perspectives not only contributes to our success but also allows us to have a more exciting, innovative and creative workforce. Therefore, we are committed to creating an inclusive workplace that respects and values all individuals, including those who are Neurodiverse.
Business Support Administration Manager - Warwick employer: Berkley Care Group
Berkley Care Group is an exceptional employer, recognised as a Top Employer for three consecutive years, offering a nurturing and inclusive work environment in Warwickshire. As a Business Support Administration Manager, you will enjoy competitive benefits such as free meals on shift, enhanced maternity and paternity pay, and access to extensive learning and development opportunities, all while contributing to a culture that values compassion and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administration Manager - Warwick
✨Tip Number 1
Get to know the company culture before your interview. Check out Berkley Care's values and think about how your experience aligns with their mission. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 2
Practice your communication skills! Since this role requires excellent interpersonal abilities, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently during the real deal.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and the company. Think about what you want to know regarding the team dynamics or the challenges they face in the admissions process.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Business Support Administration Manager - Warwick
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Support Administration Manager role. Highlight your relevant experience in administration and team management, and don’t forget to mention your communication skills – they’re key for this position!
Show Your Passion:Let your enthusiasm for the care sector shine through in your application. We want to see that you’re not just looking for any job, but that you genuinely care about making a difference in people’s lives.
Be Detail-Oriented:Pay close attention to the details in your application. This role requires a high level of accuracy, so make sure there are no typos or errors in your documents. It’s a great way to show us you’ve got the right skills for the job!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and helps us keep track of all applicants. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Berkley Care Group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Berkley Care's values and mission. Familiarise yourself with their approach to care and how your role as a Business Support Administration Manager fits into that. This will show your genuine interest in the company and help you align your answers with their ethos.
✨Showcase Your Leadership Skills
As a potential manager, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, particularly in high-pressure situations. Highlight your experience in managing administrative tasks and how you’ve supported team development, as this is key for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise. Think of specific instances where you had to manage multiple tasks or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
