At a Glance
- Tasks: Welcome visitors and provide excellent customer service in a luxury care home.
- Company: Berkley Care Group, a Top Employer 2026 known for employee well-being.
- Benefits: £12.90 per hour, paid breaks, free meals, and equal pay for young workers.
- Other info: Enjoy a luxury working environment with great learning and development opportunities.
- Why this job: Join a supportive team and make a real difference in people's lives.
- Qualifications: Strong communication skills and a caring, compassionate nature.
The predicted salary is between 12.9 - 12.9 £ per hour.
About the Position
£12.90 per hour, paid breaks plus lots of great benefits!
Find your place and make a difference as a Receptionist at Berkley Care. Are you currently working as a receptionist or in a front of house role where you use your customer service skills? Are you a confident and engaging communicator and like meeting and speaking to new people every day? If you answered yes, then taking the first step in your career as a receptionist with Berkley Care Group could be the right move for you.
A Top Employer 2026
For the third year running, Berkley Care is the only UK luxury care home provider to be recognised in this year’s Top Employer Awards for going above and beyond when it comes to employee well-being and development. This award is given in recognition of the group’s commitment to creating a nurturing, inclusive and supportive work environment, where the culture is warm and encouraging.
What we are looking for:
- An individual who is warm and kind with a caring and compassionate nature.
- Someone who would take pride in being a face of the home, who is often one of the first to welcome visitors.
- Someone who is calm and able to manage the needs of a variety of people.
Do you have the following?
- Good interpersonal skills with the ability to communicate with a range of people.
- Attention to detail to present the home well and make a good first impression, including during show rounds for prospective residents and their families.
- Strong organisational and administrative skills to support the Home Administrator with tasks such as inputting data, ensuring systems are updated, postal duties and document production.
- Good customer service skills, including in person, over the phone and via email.
What can you expect from us:
- Above minimum wage and enhanced bank holiday pay.
- Paid breaks, free meals and drinks whilst at work.
- Equal pay for young workers who are paid the same as those aged 25+.
- A luxury working environment.
- Excellent learning, development and training opportunities.
Our recruitment process
So, if you would like to work as a receptionist in a rewarding environment where you’ll be valued for the person you are and where you’ll be appreciated and respected for what you can bring to the role, apply today. There is one face-to-face in-person interview with the Home Administrator. We can send you the interview questions before your interview, giving you the best chance to prepare.
Equality, Diversity and Inclusion (EDI)
At Berkley Care Group, we are committed to providing EDI at all levels in our company. We recognise that employing people who have diverse talents, experiences and perspectives not only contributes to our success but also allows us to have a more exciting, innovative and creative workforce. Therefore, we are committed to creating an inclusive workplace that respects and values all individuals, including those who are Neurodiverse.
Receptionist - bank in Royal Leamington Spa employer: Berkley Care Group
Join a dedicated team that prioritises compassionate care and employee well-being. As a Senior Care Assistant, you will benefit from a supportive work culture that encourages professional growth and offers competitive pay, all while making a meaningful impact in the lives of residents. Our commitment to staff development ensures you have access to training and advancement opportunities in a fulfilling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - bank in Royal Leamington Spa
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Berkley Care Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Berkley Care Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist - bank in Royal Leamington Spa
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Berkley Care Group:Your cover letter is your chance to shine! Tell us why you want to work at Berkley Care Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Berkley Care Group!
How to prepare for a job interview at Berkley Care Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
