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For Companies At a Glance
- Tasks: Support users by troubleshooting IT issues and maintaining computer functionality.
- Company: Join a leading IT service provider with 25 years of experience.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference by helping others solve their tech problems every day.
- Qualifications: Knowledge of hardware, software, and networking; experience in IT support is a plus.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Our client UKIT experts, boasting 25 years of expertise, providing top-notch enterprise-level IT services encompassing Managed IT support, Cybersecurity, and Communications, are looking for a Service Desk Engineer.
The primary responsibility of the Service Desk Engineer will be to maintain optimal computer functionality to facilitate end users in completing their business tasks. This entails promptly addressing escalated end-user help requests within defined SLAs, providing assistance, guidance, and escalating issues to Level Service Desk Technicians when necessary.
Responsibilities
- Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution within our ticketing system.
- Use remote tools and diagnostic utilities to aid in troubleshooting.
- Research solutions through internal and external knowledgebase as required.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Troubleshoot issues with services including internet connectivity, backups and telephony.
- Install antivirus software and ensure virus definitions are up to date. Ensure all patch levels are up to date.
- Perform preventative maintenance, including checking and cleaning of servers, desktops, laptops and other devices as required at both software and hardware level.
- Test fixes to ensure problem has been adequately resolved.
Knowledge & Experience
- Knowledge of computer hardware including desktops, laptops, servers, storage devices and telephony.
- Experience with desktop and server operating systems, including all Microsofts current OS stack.
- Experience with Virtualisation platforms e.g., VMWare, Hyper-V
- Experience with Active Directory and Office 365 environments
- Extensive application support experience with all Microsoft applications both on site and cloud based.
- Experience with firewalls, routers, network switches, wireless solutions and access points
- Working knowledge of telephony and broadband technologies e.g., FTTC, ADSL, FTTP.
- Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes would be advantageous.
- Awareness of best practice standards within the delivery of IT, against specific security standards such as Cyber Essentials, Cyber Essential Plus, PCI, ISO.
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Service Desk Engineer employer: Berkeley Square IT
Contact Detail:
Berkeley Square IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desk roles. They might have insider info on job openings or can even refer you directly, which always gives you a leg up.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've tackled tech issues in the past. This will help them see you in action and understand your problem-solving abilities.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight relevant experience with IT support, troubleshooting, and any specific technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully resolved technical issues. We’re keen on seeing how you approach challenges and what solutions you’ve implemented in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Berkeley Square IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of computer hardware and software, especially the Microsoft OS stack and virtualisation platforms like VMWare and Hyper-V. Be ready to discuss your hands-on experience with troubleshooting and fixing issues, as this will show your practical skills.
✨Familiarise Yourself with ITIL Principles
Since the role involves working in an ITIL-driven environment, it’s crucial to understand ITIL principles and processes. Prepare to talk about how you've applied these in past roles, as it demonstrates your ability to work within structured frameworks.
✨Practice Problem-Solving Scenarios
Think of common service desk scenarios you might face, such as internet connectivity issues or antivirus installations. Practising how you would approach these problems can help you articulate your thought process during the interview.
✨Showcase Your Communication Skills
As a Service Desk Engineer, you'll need to communicate effectively with end users. Be prepared to demonstrate your ability to explain technical concepts in simple terms, and share examples of how you've successfully assisted users in the past.
