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- Tasks: Join a skilled team to troubleshoot IT issues and provide training.
- Company: A leading IT specialist in the South West, focused on innovation.
- Benefits: Enjoy a competitive salary, pension contributions, and technical training.
- Why this job: Drive business transformation while enhancing your tech skills in a dynamic environment.
- Qualifications: Understanding of hardware, virtualization, Active Directory, and ITIL principles required.
- Other info: Immediate telephone interviews available for eager applicants!
The predicted salary is between 30000 - 42000 £ per year.
IT Service Desk Engineer Bristol Area up to £38,000
My client seeks a motivated Service Desk Engineer to join their IT specialist team in the South West. You\’ll work with a skilled team on technologies like User/Endpoint Management, Cybersecurity, and more. This role empowers you to drive innovation, leading the way in delivering rapid solutions for business and IT transformation. As a Service Desk Engineer, you\’ll ensure smooth computer operations, address help requests, provide training, and manage escalations. Strong customer-facing skills are essential for success in this dynamic role.
Responsibilities:
- Provide technical training and guidance to Level 1 Service Desk Technicians
- Troubleshoot issues with services including internet connectivity, backups and telephony.
- Install antivirus software and ensure virus definitions are up to date. Ensure all patch levels are up to date.
- Test fixes to ensure problem has been adequately resolved.
- Reinforce SLAs to manage end-user expectations.
- Deploy pre-packaged software as needed using automated deployment tools.
Skills Required:
- Understanding computer hardware, covering desktops, laptops, servers, storage devices, and telephony.
- Proficiency in Virtualization platforms such as VMWare and Hyper-V
- Expertise in Active Directory and Office 365 environments
- Familiarity with telephony and broadband technologies, including FTTC, ADSL, FTTP.
- Background in an ITIL-driven environment, with a grasp of ITIL principles and processes being beneficial.
- Awareness of best practice standards in IT delivery, with a focus on security standards like Cyber Essentials, Cyber Essential Plus, PCI, ISO.
My client not only offers a fantastic salary and pension contributions, but also provides technical training and development to obtain certifications.
Apply today for an immediate telephone interview!
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IT service desk engineer employer: Berkeley Square IT
Contact Detail:
Berkeley Square IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT service desk engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMWare, Hyper-V, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence and enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills, as strong customer-facing abilities are essential for this position. Consider preparing examples of how you've successfully resolved user issues or provided training in previous roles to showcase your interpersonal skills.
✨Tip Number 3
Research the company’s approach to ITIL principles and best practices in IT delivery. Being knowledgeable about their processes and standards will allow you to align your answers with their expectations during the interview.
✨Tip Number 4
Prepare to discuss your understanding of cybersecurity standards like Cyber Essentials and PCI. Highlighting your awareness of security practices will show that you are proactive about protecting the organisation's IT infrastructure.
We think you need these skills to ace IT service desk engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your expertise in User/Endpoint Management, Cybersecurity, and any specific technologies mentioned, such as VMWare, Hyper-V, and Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your background fits the company's needs. Mention your customer-facing skills and your ability to provide technical training, as these are crucial for the position.
Highlight Relevant Certifications: If you have any certifications related to ITIL, Cyber Essentials, or other relevant areas, be sure to include them in your application. This demonstrates your commitment to professional development and aligns with the company's focus on training and certification.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an IT Service Desk Engineer.
How to prepare for a job interview at Berkeley Square IT
✨Showcase Your Technical Skills
Be prepared to discuss your experience with technologies mentioned in the job description, such as Active Directory, Office 365, and virtualization platforms like VMWare and Hyper-V. Highlight specific examples of how you've used these skills in previous roles.
✨Demonstrate Customer-Facing Abilities
Since strong customer-facing skills are essential, think of scenarios where you've successfully resolved user issues or provided training. Be ready to share these experiences to illustrate your ability to communicate effectively with end-users.
✨Understand ITIL Principles
Familiarise yourself with ITIL principles and processes, as they are beneficial for this role. Be prepared to discuss how you have applied these principles in past positions, especially in managing service levels and user expectations.
✨Prepare for Problem-Solving Questions
Expect questions that assess your troubleshooting abilities. Think through common issues related to internet connectivity, backups, and telephony, and be ready to explain your approach to resolving these problems efficiently.
