IT Problem Management Lead

IT Problem Management Lead

Milton Keynes Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead IT problem management to enhance service quality and resolve issues.
  • Company: Join a top financial services firm focused on IT reliability and security.
  • Benefits: Enjoy competitive pay, remote work options, and professional development opportunities.
  • Why this job: Be part of a dynamic team driving continuous improvement in a reputable company.
  • Qualifications: Experience in ITSM, with relevant certifications like ITIL or Certified Problem Manager required.
  • Other info: Ideal for those passionate about IT solutions and teamwork.

The predicted salary is between 43200 - 72000 £ per year.

Our client, a leading financial services firm, is seeking an experienced and dynamic Senior IT Problem Manager to join their team and ensure the reliability and security of their IT infrastructure.

Position Overview:

As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management.

  • You should currently be a IT Problem Manager
  • Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential.
  • Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager

Key Responsibilities:

  • Develop and implement proactive problem management strategies to identify and resolve recurring IT issues.
  • Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences.

Qualifications:

  • Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL.
  • Proven track record of leading problem management initiatives and driving process improvements.
  • Excellent analytical and problem-solving skills with the ability to conduct thorough root cause analysis.
  • Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.

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IT Problem Management Lead employer: Berkeley Square IT

Join a leading financial services firm that prioritises employee growth and development, offering a collaborative work culture where innovation thrives. As an IT Problem Management Lead, you will benefit from comprehensive training programmes, competitive remuneration, and a supportive environment that values your contributions to enhancing IT service quality. Located in a vibrant city, this role provides unique opportunities to engage with cross-functional teams and drive impactful change within the organisation.
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Contact Detail:

Berkeley Square IT Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land IT Problem Management Lead

✨Tip Number 1

Familiarise yourself with the specific ITSM tools mentioned in the job description, like ServiceNow or Remedy. Having hands-on experience or even a basic understanding of these platforms can set you apart during discussions.

✨Tip Number 2

Brush up on your ITIL knowledge, especially if you have relevant certifications. Be prepared to discuss how you've applied ITIL principles in past roles, as this will demonstrate your expertise and commitment to best practices.

✨Tip Number 3

Network with professionals in the financial services sector who are involved in IT problem management. Engaging in conversations about industry challenges and solutions can provide valuable insights and potentially lead to referrals.

✨Tip Number 4

Prepare examples of past experiences where you've successfully led problem management initiatives. Being able to articulate your impact on service quality and business outcomes will resonate well with the hiring team.

We think you need these skills to ace IT Problem Management Lead

IT Service Management (ITSM)
ITIL Foundation
ITIL Practitioner
Certified Problem Manager (CPM)
ServiceNow
Remedy
HP Service Manager
Root Cause Analysis
Analytical Skills
Problem-Solving Skills
Process Improvement
Communication Skills
Interpersonal Skills
Cross-Functional Collaboration
Proactive Problem Management

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience in IT Service Management and problem management. Include specific examples of how you've resolved IT issues and improved service quality, particularly in the financial services sector.

Craft a Compelling Cover Letter: In your cover letter, emphasise your relevant certifications like ITIL Foundation or Certified Problem Manager. Discuss your approach to proactive problem management and how it aligns with the company's goals.

Showcase Your Skills: Clearly outline your analytical and problem-solving skills in your application. Provide examples of root cause analyses you've conducted and the impact of your solutions on previous teams or projects.

Highlight Team Collaboration: Since the role involves working with cross-functional teams, mention any experiences where you've successfully collaborated with diverse stakeholders. This will demonstrate your interpersonal skills and ability to work effectively in a team environment.

How to prepare for a job interview at Berkeley Square IT

✨Showcase Your ITSM Knowledge

Make sure to highlight your understanding of IT Service Management frameworks, especially ITIL. Be prepared to discuss how you've applied these principles in previous roles, as this will demonstrate your expertise and relevance to the position.

✨Prepare for Root Cause Analysis Questions

Expect questions that assess your analytical skills and experience with root cause analysis. Prepare specific examples of incidents you've managed, detailing the steps you took to identify and resolve the issues, and how you prevented them from recurring.

✨Emphasise Communication Skills

Since the role involves collaboration with cross-functional teams, be ready to discuss your communication style. Share examples of how you've effectively communicated complex IT issues to non-technical stakeholders, showcasing your interpersonal skills.

✨Familiarise Yourself with Relevant Tools

If you have experience with ITSM tools like ServiceNow or Remedy, make sure to mention it. Be prepared to discuss how you've used these tools to enhance problem management processes and improve service quality in your previous roles.

IT Problem Management Lead
Berkeley Square IT
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  • IT Problem Management Lead

    Milton Keynes
    Full-Time
    43200 - 72000 £ / year (est.)

    Application deadline: 2027-07-17

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    Berkeley Square IT

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