Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage CHAPS payments and ensure compliance with industry standards while supporting innovative payment solutions.
- Company: Join Santander, a leading bank committed to diversity and innovation in the payments landscape.
- Benefits: Enjoy competitive salary, generous pension contributions, 30 days holiday, and tailored healthcare benefits.
- Why this job: Be at the forefront of payment innovation and make a real impact in a dynamic banking environment.
- Qualifications: Expertise in CHAPS payments and operational management skills are essential.
- Other info: Flexible working hours with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a CHAPS Controller to join our CHAPS Control team with Payment Services.
Payment Services is responsible for ensuring that Santander UK continues to deliver a compliant customer experience through a rapidly changing payments landscape the scope covers payments, cards and Open Banking. With regulation driving change and innovation, the team is leading the way on exciting challenges and new ways of helping our customers.
The CHAPS Controller is a specialised role, working within a multi-skilled and multi-disciplinary team, responsible for the operational management, development, user testing and control of the Santander CHAPS sterling payment application and payment flows to strict internal and Industry Scheme Rules.
The focus of this role will be supporting the bank with its Scheme obligations as a CHAPS Direct Participant, supporting the change management of CHAPS systems and applications, representing Santander at Industry forums and Working Groups whilst controlling the intra-day flow of CHAPS payments.
The difference youll make.
- Managing Santander UK CHAPS payments and throughput to meet Industry and internal service levels and compliance with the Bank of England CHAPS Reference Manual
- Ensuring the Intraday monitoring, control & reconciliation of the RTGS accounts at the Bank of England with the Santander payment scheduler, CopeStar, by working with Wholesale & Short Term Market middle offices and CFO.
- Executing User Testing and supporting the deployment of CopeStar and associated CHAPS Infrastructure, including BAU & new developments e.g. RTGS Renewal, Hardware & Software Upgrades
- Representing Santander UK in the day to day CHAPS relationship with the Bank of England, other CHAPS Direct Participants and at Bank of England CHAPS Scheme Committees and Industry forums
- Supporting the annual Bank of England CHAPS Compliance Scheme Attestation
- Producing Management Information for operational control and mandatory/regulatory reporting.
What youll bring.
- Expert understanding and detailed knowledge of the CHAPS sterling payment scheme, industry rules, regulations and procedures, including the CHAPS reference manual and associated scheme documentation.
- Operational knowledge and experience in operating a CHAPS payment scheduler systems e.g. CopeStar or similar systems.
- Knowledge and understanding of RTGS liquidity management, CLS and CREST
- Detailed understanding of SWIFT related payment schemes and market infrastructures – rules, regulations and procedures.
- Managing Stakeholder Relationships with the ability to liaise credibly with senior and executive management both internally and at Industry level.
It would be nice for you to have.
- Experience of conducting and managing system and user acceptance testing, including planning, resource management, incident management.
- Experience in negotiation and facilitation skills with experience of interfacing between operational, business and IT teams
What else you need to know.
Standard working hours will be on a shift pattern, between 05:30 – 19:00 Monday to Friday, 35 hours per week. You will be required to work some weekends, out of hours e.g. 3am, controlled starts to supporting internal infrastructure deployments, post implementation testing and mandatory industry Scheme testing
Everyday Inclusion
At Santander were creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How well reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. Eligible for a discretionary performance-related annual bonus
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- 30 days holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- £6,000 car allowance per year
- Company funded individual private medical insurance
- Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments
- Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
- Share in Santanders success by investing in our share plans
#J-18808-Ljbffr
CHAPS controller employer: Berkeley Square IT
Contact Detail:
Berkeley Square IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CHAPS controller
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Santander, especially those in the CHAPS Control team. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of CHAPS and related payment systems. We want to show that we’re not just familiar with the basics but can also discuss industry trends and challenges.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable discussing your experience and how it relates to the role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace CHAPS controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CHAPS Controller role. Highlight your experience with CHAPS payments, user testing, and any relevant industry knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your understanding of the CHAPS sterling payment scheme.
Showcase Your Stakeholder Management Skills: In your application, emphasise your ability to manage relationships with stakeholders. We value candidates who can liaise effectively with senior management and work collaboratively across teams.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Berkeley Square IT
✨Know Your CHAPS Inside Out
Make sure you brush up on your knowledge of the CHAPS sterling payment scheme and its regulations. Familiarise yourself with the CHAPS reference manual and any recent changes in the industry. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your User Testing Experience
Be prepared to discuss your experience with user acceptance testing, especially if you've worked with systems like CopeStar. Highlight specific examples where you managed testing phases, dealt with incidents, or collaborated with IT teams. This will demonstrate your operational knowledge and problem-solving skills.
✨Demonstrate Stakeholder Management Skills
Think of examples where you've successfully liaised with senior management or external stakeholders. Be ready to explain how you navigated complex relationships and facilitated communication between different teams. This is crucial for a role that involves representing Santander at industry forums.
✨Prepare for Shift Patterns and Flexibility
Since the role requires working shifts and possibly odd hours, be ready to discuss your availability and flexibility. Show that you're committed to meeting the demands of the job, and if you have prior experience in similar environments, share those stories to reinforce your adaptability.
