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- Tasks: Oversee approved changes 24/7 and manage communication within the Command Centre.
- Company: Join a dynamic team focused on change risk and governance in a growing organisation.
- Benefits: Enjoy flexible working hours and a shift pattern that allows for work-life balance.
- Why this job: Be at the forefront of change management, making a real impact in production processes.
- Qualifications: Analytical mindset, clear communication skills, and understanding of ITIL Change Management preferred.
- Other info: This role requires 40% office presence in Milton Keynes with a unique shift cycle.
The predicted salary is between 36000 - 60000 £ per year.
Change Management Specialist – Shift work and Flex working
My client is seeking an experienced Change Controller to join their growing team in change risk and governance.
As the Change Controller you will be directly accountable for the oversight of all approved changes 24×7 and will take ownership.
You will be a central point of engagement, embedded within the Command Centre reporting into a Shift Manager to ensure the team continues to support production processes through Change and Incident Management.
The difference you\’ll make.
- Ensuring Change Governance is upheld.
- Emergency Change Scheduling and Approval inclusive of Attendance to Change Boards.
- Central Communication point with the ability to provide a Live status update.
- Ability to Pause all changes in coordination with the Incident Manager.
- Commander for high profile changes inclusive of joining planning sessions to ensure milestones are being met.
- Embedded into the Command Centre processes for Peace times (Event Management), inclusive of implementing Maintenance windows.
What you\’ll bring.
- Capability to work independently with an analytical approach and dynamic thinking whilst embedded into a Shift team.
- Understanding of Technical and Service Logical flows.
- Capacity to communicate clearly and concisely with Senior Management.
- Ability to take ownership of situations and manage them through to conclusion.
- Agile fundamentals – including understanding of Cloud technologies and continuous deployment lifecycle.
It would also be nice for you to have.
- A sound operations environment understanding (Major incident, Event Management and Analytics).
- ITIL Change Management.
- Previous Banking experience.
This role is based in Milton Keynes and you will be expected to spend 40% of your time in this office.
This role is a shift-based role in a department that continues to evolve.
- Shift Pattern is on a 4-week cycle, shifts are 07:30 – 20:00 Days and 19:30 – 08:00 Nights.
- Shifts are 2 x days and 2 x nights then 4 off then repeating.
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Change Management Specialist employer: Berkeley Square IT
Contact Detail:
Berkeley Square IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Management Specialist
✨Tip Number 1
Familiarise yourself with Change Management frameworks, especially ITIL. Understanding these principles will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the field of Change Management, particularly those who have experience in banking or similar environments. Engaging with them can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed change or incidents. Highlighting your analytical skills and ability to communicate effectively with senior management will set you apart.
✨Tip Number 4
Stay updated on the latest trends in cloud technologies and continuous deployment. Showing that you're knowledgeable about these areas will align well with the requirements of the role.
We think you need these skills to ace Change Management Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in change management, particularly any roles where you've overseen changes or worked within a command centre. Use specific examples that demonstrate your analytical skills and ability to communicate with senior management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your understanding of change governance and how your previous experiences align with the responsibilities outlined in the job description. Be sure to mention your familiarity with ITIL Change Management and any relevant banking experience.
Showcase Your Skills: Highlight your ability to work independently and as part of a shift team. Provide examples of how you've managed high-profile changes or coordinated with incident managers in past roles. This will demonstrate your capability to take ownership and manage situations effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a change management role.
How to prepare for a job interview at Berkeley Square IT
✨Understand Change Management Principles
Familiarise yourself with key change management concepts, especially ITIL Change Management. Be prepared to discuss how you have applied these principles in previous roles and how they relate to the responsibilities of a Change Controller.
✨Demonstrate Analytical Skills
Showcase your ability to analyse situations and make informed decisions. Prepare examples from your past experiences where your analytical thinking led to successful outcomes in change management or incident resolution.
✨Communicate Effectively
Since this role requires clear communication with senior management and team members, practice articulating your thoughts concisely. Consider preparing a brief overview of your relevant experience that highlights your communication skills.
✨Prepare for Shift Work Discussion
Be ready to discuss your flexibility and willingness to work shifts, as this role involves a 4-week cycle of day and night shifts. Highlight any previous experience with shift work and how you manage work-life balance in such environments.
