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For Companies At a Glance
- Tasks: Provide expert-level IT support and troubleshoot complex issues.
- Company: Join a growing IT Support company based in Dundee.
- Benefits: Enjoy a competitive salary of up to £36.5k and full-time stability.
- Why this job: Be part of a dynamic team solving real-world tech challenges.
- Qualifications: 5+ years of IT support experience, especially in an MSP environment.
- Other info: Opportunity to work with cutting-edge technologies like cloud services.
The predicted salary is between 29000 - 41000 £ per year.
My client, a growing successful IT Support company in Dundee are currently seeking an experienced 3rd Line Engineer to join the team. This is a full-time permanent position with a salary of up to 36.5k, dependent on experience.
The successful candidate will be responsible for providing expert-level support and troubleshooting for a wide range of issues, including but not limited to networking, software, hardware and security-related concerns.
Key Responsibilities:- Work alongside Level 1 and Level 2 support teams to escalate and resolve complex issues efficiently while maintaining effective communication with clients and stakeholders.
- Be the point of escalation for critical incidents, demonstrating the ability to analyse, diagnose, and implement solutions in a timely manner.
- Assist with the design, implementation, and management of IT solutions, including network infrastructure, cloud services, and security protocols.
- Perform proactive system monitoring, maintenance, and optimisation to identify and address potential issues before they impact clients' operations.
- 5 years+ of hands-on experience in providing IT support, preferably within an MSP environment.
- Expertise in Microsoft Windows and Windows Server environments, Active Directory, and Exchange Server.
- Proficiency in networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and routing.
- Familiarity with cloud services such as Microsoft Azure or AWS is a plus.
- Experience with virtualisation technologies such as VMware or Hyper-V.
For the full job spec and further information, apply with an up to date CV!
3rd Line Support Engineer employer: Berkeley Square IT
Contact Detail:
Berkeley Square IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Make sure to brush up on your technical skills, especially in areas like networking and cloud services. Being able to demonstrate your expertise in Microsoft Windows environments and virtualisation technologies will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with common troubleshooting scenarios that a 3rd Line Support Engineer might face. Prepare to discuss how you've resolved complex issues in the past, as this will showcase your problem-solving abilities during any interviews.
✨Tip Number 3
Network with professionals in the IT support field, particularly those who work in MSP environments. Engaging with others can provide insights into the role and may even lead to referrals or recommendations for the position.
✨Tip Number 4
Stay updated on the latest trends and technologies in IT support. Being knowledgeable about emerging tools and practices will not only help you in interviews but also show your commitment to continuous learning in the field.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially your 5+ years of hands-on experience. Emphasise your expertise in Microsoft Windows, Active Directory, and networking concepts to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to handle complex issues. Mention specific examples from your past experiences where you successfully resolved critical incidents or improved IT solutions.
Highlight Relevant Skills: In your application, clearly list your technical skills such as proficiency in TCP/IP, DNS, DHCP, and familiarity with cloud services like Azure or AWS. This will help demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a 3rd Line Support Engineer.
How to prepare for a job interview at Berkeley Square IT
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with Microsoft Windows, Active Directory, and networking protocols. Highlight specific examples where you've successfully resolved complex issues, as this will demonstrate your capability to handle the responsibilities of a 3rd Line Support Engineer.
✨Communicate Clearly and Effectively
Since you'll be working alongside Level 1 and Level 2 support teams, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms, as this will help you convey information effectively to clients and stakeholders during the interview.
✨Demonstrate Problem-Solving Skills
Prepare for scenario-based questions that assess your analytical and diagnostic abilities. Think of past incidents where you had to troubleshoot and implement solutions under pressure, and be ready to walk the interviewer through your thought process.
✨Familiarise Yourself with Cloud Services
If you have experience with cloud services like Microsoft Azure or AWS, make sure to mention it. Even if you're not an expert, showing a willingness to learn and adapt to new technologies can set you apart from other candidates.
