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For Companies At a Glance
- Tasks: Provide 1st line support, resolve issues, and ensure smooth operations.
- Company: Join a respected cloud-first tech firm with excellent Glassdoor reviews.
- Benefits: Enjoy hybrid work, great holiday allowance, and access to online courses.
- Why this job: Gain real career opportunities in a supportive environment focused on your growth.
- Qualifications: 1-2 years experience in IT Helpdesk; knowledge of Active Directory and Microsoft 365 required.
- Other info: No up-to-date CV needed to apply!
The predicted salary is between 18000 - 30000 £ per year.
Are you ready to join a well-respected firm who actually look after their staff? This includes excellent Glassdoor reviews and a real chance to better yourself. If this is you, then read on.
You will be joining a Cloud-first technology business with a great reputation, real career opportunities, and a company which has won multiple awards. You will ideally have around 1-2 years experience working on a service desk/IT Helpdesk already, and you will be doing things like building and configuring hardware, responding to tickets, logging incidents, offering great customer service, and resolving issues in a busy environment - whilst ensuring a smooth operation in a 1st line capacity.
From a technical perspective, you will have knowledge on Active Directory, Microsoft 365, laptop hardware, and smartphone devices, as well as familiarity with laptop/desktop builds, with a superb customer service focus.
In return, you can expect considerable scope for professional and personal development. They have an excellent holiday allowance, a company that invests in you, access to online courses, and a balanced work environment. Your career is incredibly important to them - so you know you will be in good hands here.
You will be contracted to 37.5 hours a week in a hybrid working environment and can expect a salary of up to £25k initially, based in Chippenham, Wiltshire. There is also a wide range of benefits and perks, with a lovely office to match.
Ready for the next step? No up-to-date CV is required.
1st Line Support Analyst employer: Berkeley Square IT
Contact Detail:
Berkeley Square IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst
✨Tip Number 1
Familiarise yourself with the company's culture and values. Since they have excellent Glassdoor reviews, take some time to read through them and understand what current employees appreciate about working there. This will help you align your responses during any interviews.
✨Tip Number 2
Brush up on your technical skills related to Active Directory and Microsoft 365. Since these are key areas for the role, being able to discuss your experience or knowledge in these areas confidently can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. The job description emphasises a superb customer service focus, so having specific instances ready to share can demonstrate your suitability for the position.
✨Tip Number 4
Network with current or former employees if possible. Engaging with them on platforms like LinkedIn can give you insider insights into the company and potentially provide you with a referral, which can significantly boost your chances of landing the job.
We think you need these skills to ace 1st Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly any roles you've held on a service desk or IT Helpdesk. Emphasise your skills with Active Directory, Microsoft 365, and hardware configuration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve issues efficiently. Mention specific examples from your past experience that demonstrate your problem-solving skills and technical knowledge.
Highlight Your Soft Skills: In your application, don't forget to mention your soft skills such as communication, teamwork, and adaptability. These are crucial for a role that involves interacting with customers and working in a busy environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a support role.
How to prepare for a job interview at Berkeley Square IT
✨Showcase Your Technical Skills
Make sure to highlight your experience with Active Directory, Microsoft 365, and hardware configuration. Be prepared to discuss specific examples of how you've used these skills in previous roles, as this will demonstrate your capability to handle the technical demands of the position.
✨Emphasise Customer Service Experience
Since the role requires a strong customer service focus, share instances where you've successfully resolved issues for users. This could include how you managed difficult situations or went above and beyond to ensure customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time scenarios. Practise answering how you would handle common IT support issues, as this will show your analytical thinking and ability to work under pressure.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. Understanding their commitment to staff development and work-life balance will allow you to tailor your responses and show that you're a good fit for their team.
