At a Glance
- Tasks: Provide top-notch support for Pega applications and troubleshoot technical issues.
- Company: Join a leading tech firm in London with a focus on innovation.
- Benefits: Competitive salary, fixed-term contract, and opportunities for professional growth.
- Other info: Great chance to work with a supportive team and advance your career.
- Why this job: Be part of a dynamic team and enhance your skills in a cutting-edge environment.
- Qualifications: Must have Pega experience and strong problem-solving abilities.
The predicted salary is between 41000 - 41000 € per year.
London - Up to £41k - Fixed Term Contract - 12 Months
My client are looking for an experienced Support Engineer with Pega expertise to join their application team supporting critical business systems. This is an excellent opportunity for someone who enjoys troubleshooting, problem-solving, and delivering high-quality technical support while working with a leading low-code platform. Pega experience is essential for this role, candidates without clear Pega in their CV will be rejected.
Key Responsibilities:- Provide 2nd line support for Pega-based applications and related systems
- Investigate, diagnose, and resolve technical issues within agreed SLAs
- Escalate complex incidents to 3rd line/development teams where required
- Monitor system performance and proactively identify potential issues
- Support deployments, patches, and system upgrades
- Work closely with users, stakeholders, and technical teams to ensure smooth service delivery
- Maintain accurate incident records and technical documentation
- Proven experience in a 2nd Line Support/Application Support role
- Strong hands-on experience supporting Pega applications (essential)
- Excellent troubleshooting and incident management skills
- Experience with SQL/databases would be advantageous
Support Engineer (Pega Specialist) employer: Berkeley Square IT Ltd
Join a dynamic and innovative team in London as a Support Engineer (Pega Specialist), where you will thrive in a collaborative work culture that values problem-solving and technical excellence. Our commitment to employee growth is reflected in our supportive environment, offering opportunities for professional development and skill enhancement while working with cutting-edge technology. Enjoy competitive benefits and the chance to make a meaningful impact on critical business systems in a leading low-code platform.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer (Pega Specialist)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work with Pega. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a case study showcasing your Pega projects and troubleshooting successes. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Brush up on common Pega issues and solutions. Being able to discuss these confidently in an interview will show that you're not just familiar with the platform, but that you’re ready to tackle challenges head-on.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Support Engineer (Pega Specialist)
Some tips for your application 🫡
Show Off Your Pega Skills:Make sure to highlight your Pega experience right at the top of your CV. We want to see clear examples of how you've used Pega in your previous roles, so don’t hold back!
Tailor Your CV:Don’t just send out the same CV for every job. We love it when candidates tailor their applications to match the job description. Use keywords from the listing to show us you’re a perfect fit!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Berkeley Square IT Ltd
✨Know Your Pega Inside Out
Make sure you brush up on your Pega knowledge before the interview. Be ready to discuss specific projects where you've used Pega, the challenges you faced, and how you resolved them. This will show that you not only have experience but also a deep understanding of the platform.
✨Show Off Your Troubleshooting Skills
Prepare to share examples of how you've tackled technical issues in the past. Think of a few scenarios where you successfully diagnosed and resolved problems under pressure. This will demonstrate your problem-solving abilities and your capacity to work within SLAs.
✨Familiarise Yourself with SQL
While Pega is your main focus, having a good grasp of SQL can set you apart. Brush up on your database knowledge and be ready to discuss how you've used SQL in previous roles. This could be a great way to showcase your versatility as a Support Engineer.
✨Engage with Stakeholders
Since the role involves working closely with users and stakeholders, think about how you’ve effectively communicated with non-technical teams in the past. Prepare to discuss how you ensure smooth service delivery and maintain accurate documentation, as this will highlight your collaborative skills.
