At a Glance
- Tasks: Provide 2nd line support for Pega applications and troubleshoot technical issues.
- Company: Leading tech firm in London with a focus on low-code platforms.
- Benefits: Up to £41k salary, hybrid working, and immediate start.
- Other info: 12-month fixed-term contract with excellent career growth potential.
- Why this job: Join a dynamic team and enhance your skills in a cutting-edge environment.
- Qualifications: Must have proven Pega support experience and strong troubleshooting skills.
You must have some previous experience supporting Pega.
My client is looking for an experienced Support Engineer with Pega expertise to join their team supporting critical business systems. This is an excellent opportunity for someone who enjoys troubleshooting, problem-solving, and delivering high-quality technical support while working with a leading low-code platform. Pega experience is essential for this role; candidates without clear Pega experience in their CV will be rejected.
Key Responsibilities:- Provide 2nd line support for Pega-based applications and related systems
- Investigate, diagnose, and resolve technical issues within agreed SLAs
- Escalate complex incidents to 3rd line/development teams where required
- Monitor system performance and proactively identify potential issues
- Support deployments, patches, and system upgrades
- Work closely with users, stakeholders, and technical teams to ensure smooth service delivery
- Maintain accurate incident records and technical documentation
- Proven experience in a 2nd Line Support/Application Support role
- Strong hands-on experience supporting Pega applications (essential)
- Excellent troubleshooting and incident management skills
- Experience with SQL/databases would be advantageous
- Understanding of ITIL processes and service management best practice
- Strong communication skills with a customer-focused approach
- 12 month Fixed Term Contract
- Hybrid working - 2 days per week onsite in London
- Immediate start/quick turnaround process
If you have some Pega support experience and are looking for your next opportunity, apply now for immediate consideration.
Support Engineer (Pega Specialist) in London employer: Berkeley Square IT Ltd
Join a dynamic team in London as a Support Engineer (Pega Specialist) where your expertise will be valued and nurtured. With a strong focus on employee growth, we offer a collaborative work culture that encourages problem-solving and innovation, alongside competitive benefits including hybrid working arrangements. This role not only provides the chance to work with cutting-edge technology but also fosters a supportive environment for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer (Pega Specialist) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work with Pega. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Pega knowledge. Make sure you can talk confidently about your previous experiences and how you've tackled technical issues in the past.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've diagnosed and resolved issues quickly, as this is key for a Support Engineer role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Support Engineer (Pega Specialist) in London
Some tips for your application 🫡
Show Off Your Pega Experience:Make sure to highlight your previous experience with Pega in your CV. We want to see clear examples of how you've supported Pega applications, as this is a must-have for us!
Be Specific About Your Skills:When detailing your skills, focus on your troubleshooting and incident management abilities. We love candidates who can demonstrate their problem-solving prowess, so don’t hold back!
Keep It Professional Yet Personal:While we appreciate a friendly tone, ensure your application maintains professionalism. A personal touch can make you stand out, but remember to keep it relevant to the role.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Berkeley Square IT Ltd
✨Showcase Your Pega Experience
Make sure to highlight your hands-on experience with Pega applications during the interview. Prepare specific examples of how you've supported Pega systems in the past, focusing on troubleshooting and problem-solving scenarios.
✨Brush Up on Technical Skills
Since this role involves 2nd line support, be ready to discuss your technical skills, especially around SQL and databases. Practise explaining complex technical issues in simple terms, as strong communication is key for this position.
✨Understand ITIL Processes
Familiarise yourself with ITIL processes and service management best practices. Be prepared to discuss how you've applied these principles in your previous roles, as this will demonstrate your understanding of effective support frameworks.
✨Prepare Questions for Them
Think of insightful questions to ask about the team dynamics, the tools they use, or their approach to system upgrades. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
