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For Companies At a Glance
- Tasks: Support franchise partners and ensure operational excellence across multiple locations.
- Company: Join one of the UK's fastest-growing hospitality brands with exciting expansion plans.
- Benefits: Up to £52,000 salary, travel allowance, benefits, and performance-related bonuses.
- Why this job: Be a key player in redefining fast-casual dining and enhancing guest experiences.
- Qualifications: Experience in fast-paced restaurant management and a passion for hospitality.
- Other info: Flexible hybrid working with opportunities for professional growth.
The predicted salary is between 42000 - 52000 £ per year.
Reporting to: Operations Director
Location: Field-based with regular travel to franchise sites (hybrid working available)
Salary: Up to £52,000 per annum + travel allowance, benefits & performance-related bonus
About the Business
One of the UK’s fastest growing franchise brands in the hospitality sector, this business is redefining fast-casual dining through a focus on quality, consistency, and culture. With ambitious national expansion plans and a rapidly scaling franchise model, the business is building a best-in-class operational platform to support partners and deliver exceptional guest experiences.
The Role
As Brand Operations Executive, you’ll play a pivotal above-store role in ensuring operational excellence across the franchise estate. You’ll act as the key connector between franchise partners, central support, and customers — embedding brand standards, driving consistency, and continuously improving performance.
Key Responsibilities
- Franchise & Field Support: Build strong, collaborative relationships with franchise partners and their teams. Act as the primary operational point of contact for franchisees on brand standards, guest experience, and day-to-day operational matters. Conduct regular site visits to coach, support, and drive operational excellence.
- Brand Standards & Tools: Own, maintain, and continuously improve the Brand Operations Manual. Create and deliver training content, tools, and reference materials to ensure consistency across all locations. Lead Brand Standards Audits, providing clear feedback and coaching to support continuous improvement.
- Performance & Insight: Manage and report against the Operations Balanced Scorecard, tracking KPIs including guest satisfaction, compliance, training completion, and delivery performance. Analyse mystery shopper and audit reports, partnering with franchise operators to improve results and elevate the guest experience.
- Guest Experience: Manage and respond to customer enquiries and complaints professionally and efficiently, identifying trends and improvement opportunities. Act as the internal voice of the guest, ensuring insights inform operational planning and operational improvements.
About You
Essential:
- Experience as a General Manager or strong Assistant Manager within a fast-paced restaurant, fast-casual, or QSR environment.
- Passionate about hospitality, people development, and delivering outstanding service.
- Commercially minded with a strong focus on standards, consistency, and KPI delivery.
- Confident working with data, systems, and performance reporting.
- Strong communicator with the ability to build effective relationships at all levels.
- Highly organised, detail-focused, and solutions-driven.
- Full UK driving licence and flexibility to travel nationally.
Desirable:
- Experience within a franchised hospitality model.
- Exposure to multi-site or central support / head office operations.
- Experience creating training materials, operational manuals, or audit frameworks.
Kellan Group (including all of our brands, Berkeley Scott and Xpress Recruitment) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
Operations Executive employer: Berkeley Scott
Contact Detail:
Berkeley Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality sector, especially those who work with franchises. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show up and shine! If you get the chance, attend industry events or job fairs. It's a great way to meet potential employers face-to-face and make a lasting impression.
✨Tip Number 3
Be proactive! Don’t just wait for job listings to pop up. Reach out directly to companies you admire, like the one hiring for the Brand Operations Executive role. Express your interest and see if they have any upcoming opportunities.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you ace your job search. Plus, applying through us gives you a better shot at landing that dream role in operations.
We think you need these skills to ace Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Brand Operations Executive. Highlight your experience in hospitality and any relevant achievements that showcase your operational excellence and people skills.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the hospitality sector and how you can contribute to our brand's success. Be sure to mention specific examples of how you've driven performance and improved guest experiences in previous roles.
Showcase Your Data Skills: Since the role involves managing KPIs and performance reporting, don’t forget to mention your experience with data analysis. Share examples of how you've used data to make informed decisions and improve operations.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Berkeley Scott
✨Know the Brand Inside Out
Before your interview, dive deep into the company's values, mission, and recent developments. Understanding their approach to hospitality and franchise operations will help you align your answers with their expectations.
✨Showcase Your People Skills
As a Brand Operations Executive, building relationships is key. Prepare examples of how you've successfully collaborated with teams or resolved conflicts in previous roles. This will demonstrate your ability to connect with franchise partners and support their needs.
✨Be Data-Savvy
Since the role involves managing KPIs and performance reporting, brush up on your data analysis skills. Be ready to discuss how you've used data to drive improvements in guest experience or operational efficiency in past positions.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to coach a team, handle customer complaints, or implement brand standards. Practising these responses will help you articulate your thought process clearly during the interview.
