At a Glance
- Tasks: Lead a flagship corporate hospitality contract and drive operational excellence.
- Company: Leading name in Business & Industry catering and workplace hospitality.
- Benefits: Competitive salary, bonus structure, and excellent benefits package.
- Other info: Opportunity for career progression in a high-profile environment.
- Why this job: Join a dynamic team and make a real impact in premium hospitality.
- Qualifications: Proven experience in senior leadership within hospitality and strong commercial acumen.
The predicted salary is between 60000 - 80000 £ per year.
My client, a leading name within the Business & Industry catering and workplace hospitality sector, is looking to appoint an exceptional Account Director to lead a prestigious flagship contract in the City of London. This is a rare opportunity for an experienced Account Director to take ownership of a high-profile, multi-service operation delivering premium hospitality, workplace dining, retail and events within a corporate environment. The successful Account Director will be responsible for driving operational excellence, commercial performance, innovation and client satisfaction across the account.
We are seeking a commercially minded and people-focused Account Director with a proven track record in leading large-scale hospitality operations and developing strong client partnerships within the B&I sector.
The Opportunity
As Account Director, you will act as the senior strategic lead across the contract, building trusted client relationships while ensuring operational delivery consistently exceeds expectations.
Key responsibilities include:
- Client Relationship Management
- Building strong, credible relationships with key stakeholders and acting as the primary client contact.
- Ensuring all contractual obligations, KPIs and service level agreements are delivered to the highest standard.
- Leading regular business reviews, presenting operational performance, commercial updates and strategic recommendations.
- Identifying opportunities for innovation, investment and continuous improvement across the account.
- Managing client expectations proactively to maintain outstanding service levels and long-term partnership success.
- Operational Leadership
- Leading day-to-day operations across hospitality, fine dining, events, cafés, staff dining and retail services.
- Driving high standards across food quality, presentation, customer service and overall guest experience.
- Developing annual business plans and operational strategies aligned to both client and company objectives.
- Ensuring all sites operate in line with company procedures, compliance standards and brand expectations.
- Supporting engaging marketing and promotional initiatives across the operation.
- Commercial & Financial Management
- Taking full ownership of the account's commercial performance and financial delivery.
- Managing budgets, forecasts and growth plans to maximise profitability and operational efficiency.
- Monitoring labour, GP, sales performance and overhead controls to ensure strong financial performance.
- Ensuring accurate reporting, invoicing and financial administration across the contract.
- Driving organic growth opportunities through upselling, innovation and service development.
- Leadership & Team Development
- Leading, motivating and developing large multi-site teams within a fast-paced hospitality environment.
- Recruiting, coaching and mentoring managers to build engaged, high-performing teams.
- Managing talent development, succession planning and performance management processes.
- Creating a positive and collaborative culture focused on continuous improvement and employee engagement.
- Encouraging innovation and empowering teams to contribute ideas and solutions.
- Compliance & Standards
- Ensuring full compliance across health & safety, food safety, allergen management, COSHH and employment legislation.
- Driving best practice across operational governance, HR and environmental management procedures.
- Managing internal and external audits successfully and ensuring all action plans are delivered.
- Maintaining exceptional standards across all aspects of food, hospitality and workplace experience.
- Acting as a visible leader and role model across the operation.
About You
The ideal candidate will have:
- Proven experience operating at senior leadership or Account Director level within Business & Industry catering or workplace hospitality.
- Strong commercial acumen with experience managing large-scale P&L accounts.
- Exceptional stakeholder management and relationship-building skills.
- A strong background in premium hospitality and multi-site operations.
- Experience leading and developing high-performing teams within complex environments.
- Excellent knowledge of compliance, food safety and operational standards.
- A proactive, innovative and solutions-focused leadership style.
What's On Offer
- Opportunity to lead a flagship corporate hospitality contract within the City.
- Competitive salary and bonus structure.
- Excellent benefits package.
- Career progression with a leading hospitality and workplace services business.
- A dynamic and high-profile leadership opportunity within a premium client environment.
Kellan Group (including all of our brands, Berkeley Scott and Xpress Recruitment) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
Account Director - Contract Catering in Holyhead employer: Berkeley Scott
As a leading name in the Business & Industry catering and workplace hospitality sector, our company offers an exceptional work environment in the heart of the City of London. We pride ourselves on fostering a culture of innovation and collaboration, providing our employees with ample opportunities for professional growth and development while delivering premium services to our prestigious clients. With a competitive salary, comprehensive benefits package, and a commitment to employee engagement, we are dedicated to creating a rewarding and meaningful workplace for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director - Contract Catering in Holyhead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to meet with potential employers, be ready to discuss your past successes and how they relate to the role. Bring examples of how you've driven operational excellence and client satisfaction in previous positions.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and demonstrate that you're not just a fit for the role, but for the company as well.
✨Tip Number 4
Don’t forget to follow up! After an interview or networking event, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your interest in the position!
We think you need these skills to ace Account Director - Contract Catering in Holyhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Director role. Highlight your experience in managing large-scale hospitality operations and building strong client relationships. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for the industry and explain why you're the perfect fit for this role. Don’t forget to mention any innovative ideas you have for enhancing client satisfaction.
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you've driven operational excellence and commercial performance in previous positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Berkeley Scott
✨Know Your Client Inside Out
Before the interview, do your homework on the company and its clients. Understand their values, recent projects, and any challenges they might be facing in the B&I sector. This will help you tailor your responses and show that you're genuinely interested in their operations.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully managed large teams in the past. Use specific examples to illustrate how you've motivated staff, handled conflicts, and driven operational excellence. This is crucial for a role that requires strong team development.
✨Demonstrate Commercial Acumen
Since the role involves managing P&L accounts, be ready to talk about your experience with financial management. Bring examples of how you've maximised profitability and improved financial performance in previous roles. Highlight any innovative strategies you've implemented to drive growth.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about their expectations for the Account Director role, the company culture, or upcoming projects. This shows that you're engaged and serious about the position.
