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- Tasks: Lead operations for a fast-growing retail and food & beverage brand across multiple sites.
- Company: Dynamic brand based in Central London, ready for nationwide expansion.
- Benefits: Competitive salary, bonus opportunities, and the chance to shape a growing business.
- Other info: Exciting opportunity to help a Central London brand expand nationally.
- Why this job: Join a pivotal role with autonomy and influence in a high-growth environment.
- Qualifications: Experience in multi-site operations and strong leadership skills required.
The predicted salary is between 65000 - 71000 £ per year.
This is not a standard operations role. It’s an opportunity to help shape the operational backbone of a high-growth concession retail and food & beverage business on the verge of significant UK expansion. We are a fast-growing, ambitious brand based in Central London, preparing for nationwide rollout. We are seeking a commercially astute, operationally experienced, and field-focused Head of Operations to work directly with the Founder.
This individual will combine strategic thinking with hands-on leadership to drive performance, efficiency, and growth across a multi-site estate. If you have experience scaling a small retail or concession-based food & beverage business, opening multiple sites (15+), and building high-performing operational teams, this is a unique opportunity to step into a senior leadership role with autonomy, visibility, and the chance to shape a brand at a pivotal stage of its growth.
The Role
- Own operational and commercial performance across a growing portfolio of concession retail and food & beverage sites nationwide.
- Partner directly with the Founder to define and execute operational strategy during a key growth phase.
- Lead field-based operations, training, and performance coaching across all site teams.
- Build, develop, and mentor site managers and future operational leaders.
- Manage key commercial partnerships that support national expansion.
- Analyse sales, gross profit, labour, and operational KPIs to identify growth opportunities.
- Oversee new site openings and ensure smooth, scalable rollouts.
- Implement robust systems, processes, and training frameworks to support rapid expansion.
- Drive operational excellence, brand consistency, and outstanding customer experience across all locations.
- Monitor competitor activity, market trends, and sector performance to maintain competitive advantage.
- Ensure full compliance with Health & Safety, food safety, and operational standards.
Who We’re Looking For
- Experience in multi-site retail, concession, or food & beverage operations with strong field leadership exposure.
- Proven track record of scaling operations, opening new sites, or leading fast-growth expansion.
- Strong commercial acumen with confidence in P&L management, forecasting, labour control, and margin optimisation.
- Comfortable working closely with founders and senior leadership in a fast-moving environment.
- Strong stakeholder management and ability to influence both internal teams and external partners.
- Highly analytical with a strong operational mindset and focus on execution.
- Energised by rapid growth, high accountability, and building structure within a scaling business.
- Excited by the opportunity to help take a Central London brand to a nationwide presence.
Kellan Group (including all of our brands, Berkeley Scott and Xpress Recruitment) is committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability.
Head of Operations employer: Berkeley Scott
Contact Detail:
Berkeley Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by doing your homework. Research the company’s recent projects, their growth plans, and their competitors. This will not only impress them but also help you tailor your answers to show how you can contribute to their expansion goals.
✨Tip Number 3
Showcase your hands-on experience! When discussing your past roles, focus on specific examples where you’ve successfully scaled operations or opened new sites. Use metrics to back up your achievements – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our exciting journey as we expand nationwide.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Operations. Highlight your experience in multi-site retail and food & beverage operations, and don’t forget to showcase any hands-on leadership roles you've had. We want to see how you’ve driven performance and efficiency in previous positions!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this unique opportunity. Share specific examples of how you've scaled operations or opened new sites, and let us know how you can help shape our brand's growth. Keep it engaging and personal!
Showcase Your Analytical Skills: Since we’re looking for someone with a strong operational mindset, make sure to highlight your analytical skills in your application. Talk about how you've used data to identify growth opportunities or improve operational KPIs in your past roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Berkeley Scott
✨Know the Business Inside Out
Before your interview, dive deep into the company’s operations, especially their current expansion plans. Understand their brand values and how they differentiate themselves in the food & beverage sector. This knowledge will help you demonstrate your genuine interest and show how your experience aligns with their goals.
✨Showcase Your Leadership Style
Be prepared to discuss your hands-on leadership approach and how you've successfully built high-performing teams in previous roles. Share specific examples of how you've mentored site managers or led operational teams through growth phases. This will highlight your ability to drive performance and efficiency.
✨Demonstrate Commercial Acumen
Since the role requires strong commercial skills, come ready to discuss your experience with P&L management, forecasting, and margin optimisation. Use real-life scenarios to illustrate how you've identified growth opportunities through data analysis and operational KPIs.
✨Prepare Questions for the Founder
Engage with the Founder by preparing insightful questions about their vision for the brand's expansion. This not only shows your enthusiasm but also allows you to gauge how your strategic thinking can align with their objectives. It’s a great way to establish rapport and demonstrate your commitment to the role.