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- Tasks: Lead a dynamic team to ensure top-notch guest experiences in luxury apartments.
- Company: Join Kellan Group, a leader in hospitality with a commitment to diversity and inclusion.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be at the forefront of guest relations and operational excellence in vibrant London.
- Qualifications: Previous management experience in hospitality is a plus; strong leadership and communication skills are essential.
- Other info: Flexibility required for evenings, weekends, and on-call emergencies.
The predicted salary is between 30000 - 35000 £ per year.
Job Title: Duty Manager
Location: Mayfair, Greater London, England
Job Type: Permanent, Full-Time
Salary: £30,000 – £35,000 per annum
Benefits: Included
Job Overview:
We are seeking an experienced and hands-on Duty Manager to oversee spacious, contemporary apartments in the heart of London. This role is part of a small but dedicated team and is ideal for a proactive team player and problem solver.
As a Duty Manager, you will manage the Porters and Front Desk department, motivating your team to deliver exceptional and efficient service to ensure total guest satisfaction. You will act as the first point of contact in the absence of the General Manager and Operations Manager and maybe asked to live on site when the Operations manager is away.
Key Responsibilities:
Guest Relations:
- Address customer inquiries and complaints professionally to uphold a high standard of service.
- Maintain knowledge of local attractions, restaurants, and current events or shows to assist guests effectively.
Operational Insight:
- Manage daily operations to ensure seamless functioning of the establishment.
- Report any issues to senior management promptly.
Crisis Management:
- Ensure compliance with health and safety regulations at all times.
- Respond to incidents and escalate significant events to management as necessary.
- Conduct regular performance reviews and provide constructive feedback to staff.
Experience and Skills Required:
- Previous managerial experience in 4- or 5-star hotels/apartments (Desired not essential)
- Excellent communication and interpersonal skills.
- Strong leadership abilities and the ability to inspire your team.
- Effective under pressure, with exceptional attention to detail.
- Experience in crisis management and problem-solving.
Knowledge and Skills:
- Familiarity with industry best practices.
- Proficiency in Microsoft Office Suite.
- Strong multitasking and task prioritization abilities.
Preferred Qualifications:
- Additional certifications in management or hospitality.
- Extensive experience in the hospitality industry.
Working Conditions:
- The role requires flexibility, including working evenings, weekends, and public holidays.
- Availability to be on-call for emergencies may be necessary
Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites
AMRT1_UKCT
Duty Manager employer: Berkeley Scott
Contact Detail:
Berkeley Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarize yourself with the local area, including attractions and restaurants. This knowledge will not only help you assist guests effectively but also demonstrate your commitment to providing exceptional service during the interview.
✨Tip Number 2
Highlight your crisis management experience in conversations. Be prepared to share specific examples of how you've handled challenging situations in the past, as this is a key aspect of the Duty Manager role.
✨Tip Number 3
Showcase your leadership skills by discussing how you've motivated teams in previous roles. Employers are looking for someone who can inspire and manage a team effectively, so be ready to provide examples.
✨Tip Number 4
Be flexible and open about your availability during the interview process. Since the role requires working evenings, weekends, and being on-call, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant managerial experience, particularly in 4- or 5-star hotels or apartments. Emphasize your leadership skills and any crisis management experience you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to manage teams effectively. Mention specific examples of how you've handled guest relations and operational challenges in the past.
Showcase Communication Skills: In your application, demonstrate your excellent communication and interpersonal skills. Provide examples of how you've successfully resolved customer inquiries or complaints in previous roles.
Highlight Flexibility and Availability: Since the role requires flexibility, make sure to mention your willingness to work evenings, weekends, and holidays. Highlight any previous experience where you had to be on-call or respond to emergencies.
How to prepare for a job interview at Berkeley Scott
✨Showcase Your Leadership Skills
As a Duty Manager, strong leadership is key. Be prepared to share examples of how you've motivated and inspired your team in previous roles. Highlight any specific situations where your leadership made a difference.
✨Demonstrate Crisis Management Experience
Given the importance of crisis management in this role, come equipped with stories that illustrate your ability to handle emergencies or difficult situations. Discuss how you maintained composure and ensured guest safety.
✨Know the Local Area
Familiarize yourself with local attractions, restaurants, and events in Mayfair. This knowledge will not only impress during the interview but also show your commitment to providing exceptional guest service.
✨Prepare for Behavioral Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
