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- Tasks: Support customers with instrument installation and configuration while ensuring compliance.
- Company: Join a leading innovator in energy storage, making waves in the industry.
- Benefits: Flexible salary based on experience and opportunities for growth.
- Why this job: Be part of a dynamic team that values collaboration and customer satisfaction.
- Qualifications: Engineering degree or similar experience in customer support roles required.
- Other info: Work independently and as part of a team in a fast-growing company.
JOB TITLE: CUSTOMER SUPPORT ENGINEER LOCATION: TOTNES SALARY: CIRCA £40,000 to £50,000 BASE SALARY DEPENDING ON EXPERIENCE PLUS BENEFITS OPPORTUNITY OVERVIEW An exciting opportunity for a Customer Support Engineer has arisen with a market-leading manufacturer based in Totnes. The company is known for their quality product range and innovation that focuses within the Water Industry. They are now recruiting for Technical/Customer Support Engineer who is not only passionate about delivering outstanding service but for someone eager to become a trusted advisor to our clients’ customers, offering expert support on their range of products. Ideally you will be someone who has been in a technical role before or someone with a technical background in water who is looking to make a move into this type of position. The role is primarily office based but there will be an element of going out to site when needed. As a Customer Support Engineer, you will have the opportunity to work on site and in the office/workshop, performing a variety of tasks and responsibilities. You will apply your knowledge and experience to create innovative solutions for our clients customers and contribute to the company's success. This is a great chance to work in a dynamic and rewarding environment, where you will learn new skills and develop your career. JOB ROLE- BRIEF OVERVIEW * Provide support for the instruments that the company has supplied, either by remote access or on-site visits * Help customers with the installation and configuration of instrumentation * Communicate with customers to understand their needs and requirements * Ensure compliance with relevant codes and client specifications * Collaborate with Engineering, Service and Production staff when needed * Work independently and as part of a team CANDIDATE EXPERIENCE * You should hold an engineering-based academic qualification, such as a degree, diploma or certificate, in a relevant field of study. Or years spent in the industry. * You should have worked within the a technical support role ideally in an electrical or electronic engineered product. * You should be PC and Microsoft Office competent, and able to use various software tools and applications for data analysis, report writing, and communication. * You should be willing to work in accordance with the company’s Quality, Environmental, Health and Safety policies, and adhere to the best practices and standards of the industry
CUSTOMER SUPPORT ENGINEER employer: Berkeley Resourcing
Contact Detail:
Berkeley Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SUPPORT ENGINEER
✨Tip Number 1
Familiarize yourself with the specific instruments and technologies used in energy storage. This knowledge will not only help you understand customer needs better but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts in simple terms. As a Customer Support Engineer, you'll need to effectively convey information to customers who may not have a technical background.
✨Tip Number 3
Network with professionals in the energy storage industry. Attend relevant events or join online forums to connect with others in the field, which can provide insights and potentially lead to job referrals.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your experience and readiness for the challenges of the role.
We think you need these skills to ace CUSTOMER SUPPORT ENGINEER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and engineering. Emphasize any specific roles or projects that demonstrate your ability to assist customers with technical issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with the job requirements, particularly your experience with installation and configuration of instruments.
Highlight Technical Skills: In your application, clearly outline your proficiency with Microsoft Office and any other software tools you have used for data analysis and report writing. This will show that you are well-equipped for the role.
Showcase Communication Skills: Since the role involves understanding customer needs, provide examples in your application of how you've effectively communicated with clients in previous positions. This could include resolving issues or collaborating with teams.
How to prepare for a job interview at Berkeley Resourcing
✨Understand the Product
Make sure you have a solid understanding of the instruments and energy storage solutions that the company provides. This will help you answer questions confidently and demonstrate your knowledge during the interview.
✨Showcase Your Customer Support Experience
Prepare examples from your previous roles where you successfully supported customers, especially in technical settings. Highlight how you addressed their needs and resolved issues effectively.
✨Demonstrate Team Collaboration Skills
Be ready to discuss instances where you collaborated with engineering or production teams. This shows that you can work well in a team environment and understand the importance of cross-departmental communication.
✨Familiarize Yourself with Relevant Software
Since the role requires using various software tools for data analysis and report writing, brush up on your skills with Microsoft Office and any other relevant applications. Being able to discuss your proficiency will set you apart.
