At a Glance
- Tasks: Provide exceptional service to customers and achieve sales targets in a dynamic environment.
- Company: Berkeley Group, a leader in sustainable homebuilding and community development.
- Benefits: Generous annual leave, health benefits, and lifestyle perks.
- Other info: Opportunity for personal growth and to work with diverse international clients.
- Why this job: Join a passionate team making a real impact in property sales and customer experience.
- Qualifications: Fluent Mandarin and experience in sales or property preferred.
The predicted salary is between 30000 - 40000 £ per year.
Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life. We specialise in long‑term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all our stakeholders. Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.
What you'll be doing
- To provide a professional and efficient service to all prospective and current customers and to secure the required profitable sales with the aim of achieving financial targets and an excellent customer experience in accordance with the commitments and ambitions of Our Vision.
- Support the onsite sale team maintain presentation of the sales areas to the highest standard.
- Research the marketplace and use the data to sell above the competition.
- Effectively manage a sales database to optimise opportunities.
- Generate potential sales leads in addition to those created by marketing activity.
- Apply effective selling skills to exceed required profitable sales targets.
- Support progress secured reservations to completion.
- Anticipate and manage the threat of cancellation and minimise the cancellation rates.
- Ensure a smooth journey for the customer and the company during the legal process.
- Effectively manage all customers and deliver excellent customer service.
- Work as a participative member of the China desk team.
- Effectively manage all sales administration to ensure that correct reporting is provided.
- Effectively manage and resolve any customer complaints and queries in a timely manner.
- Actively focus on self‑development and the improvement of sales and sales management skills.
- Represent Berkeley to the highest possible standards of business.
- Cover other Berkeley St Edward sites when needed.
- Conduct viewings of the marketing suites appropriate with agents and potential buyers from the Chinese market.
- Assist the Sales and Marketing teams in the preparation of onsite events for Chinese and international markets.
What you'll bring
- Previous experience in property or a target‑driven sales environment is highly desirable.
- Fluent Mandarin (spoken, written, and typing) is essential, with strong Business English skills.
- Confident in delivering virtual consultations and presentations via Microsoft Teams and other digital platforms.
- Comfortable engaging with international clients, particularly Chinese‑speaking buyers, and understanding their expectations and preferences.
Person Specification
- Self‑motivated and results‑oriented, with a proactive approach to achieving and exceeding sales targets.
- Passionate about delivering an exceptional, personalised customer experience at every stage of the sales journey.
- A natural relationship‑builder, able to influence and engage a diverse, international client base with confidence.
- Demonstrates integrity, professionalism and transparency in all interactions.
- Resilient, adaptable and dependable, with the flexibility to respond to changing business needs.
- Strong interpersonal skills, with the ability to understand cultural nuances and build trust with Mandarin‑speaking clients.
- An empathetic communicator, able to actively listen and respond to clients’ needs with clarity and confidence.
- Highly organised, reliable and committed, with a strong sense of ownership and accountability.
- Presents a polished, professional image, acting as a credible ambassador for a premium residential brand.
Why join us?
- 25 days annual leave, increasing with service to 33 days.
- Health and wellbeing benefits including Private Medical Insurance.
- Lifestyle benefits including access to an online discount platform.
- Berkeley Foundation volunteer day.
- Private pension plan.
- Group life assurance.
The standard default full‑time working hours in the office are 8am‑5pm with core working hours 9am‑4pm.
Sales Consultant (Mandarin speaking) in Wallingford employer: Berkeley Group
Berkeley Group is an exceptional employer, offering a vibrant work culture that prioritises collaboration and community engagement in the picturesque setting of Wallingford, Oxfordshire. With a strong commitment to employee growth, we provide extensive benefits including up to 33 days of annual leave, private medical insurance, and opportunities for personal development, ensuring our team members thrive both professionally and personally while contributing to sustainable housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant (Mandarin speaking) in Wallingford
✨Tip Number 1
Get to know the company inside out! Research Berkeley Group's projects and values so you can chat confidently about how your skills align with their mission. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your pitch! Prepare a short, engaging introduction about yourself that highlights your experience in sales and your Mandarin skills. This will help you stand out during interviews and networking events.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Berkeley Group.
We think you need these skills to ace Sales Consultant (Mandarin speaking) in Wallingford
Some tips for your application 🫡
Show Off Your Mandarin Skills:Since this role is all about engaging with Mandarin-speaking clients, make sure to highlight your language skills in your application. Whether it's your fluency in speaking, writing, or typing, we want to see how you can connect with our diverse clientele.
Tailor Your Experience:When you're filling out your application, don’t just list your previous jobs. Instead, tailor your experience to show how it relates to sales and customer service. We love seeing how you've gone above and beyond to meet targets and deliver exceptional service.
Be Professional Yet Personal:We’re looking for someone who can build relationships with clients, so let your personality shine through! Use a friendly tone in your application while maintaining professionalism. Show us that you can be both approachable and credible.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Berkeley Group
✨Know Your Product
Before the interview, make sure you understand Berkeley Group's mission and values. Familiarise yourself with their projects and how they contribute to sustainable living. This will help you demonstrate your passion for the role and show that you're genuinely interested in what they do.
✨Showcase Your Mandarin Skills
Since fluency in Mandarin is essential, be prepared to demonstrate your language skills during the interview. Practice common sales scenarios in Mandarin, and think about how you can effectively communicate with Chinese-speaking clients. This will highlight your ability to engage with their target market.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you've successfully managed customer relationships or resolved complaints. Be ready to discuss how you would handle specific situations, especially those that might arise with international clients. This shows your problem-solving skills and customer-centric approach.
✨Dress the Part
Presenting a polished, professional image is crucial for this role. Choose an outfit that reflects the premium nature of the brand. A smart appearance not only boosts your confidence but also makes a strong first impression on the interviewers.
