At a Glance
- Tasks: Deliver exceptional customer experiences and manage home quality inspections.
- Company: Berkeley Group, a leader in sustainable homebuilding across the UK.
- Benefits: Generous annual leave, health perks, and a supportive work environment.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Join a passionate team making a real difference in communities.
- Qualifications: Customer service experience; construction knowledge is a plus.
The predicted salary is between 35000 - 45000 £ per year.
Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life. We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all our stakeholders. Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.
This role is a 2 year fixed term contract, we welcome applicants looking for long term roles. As a Customer Service Manager, you will play a key role in delivering an excellent customer experience throughout the new homes journey, from pre‑completion through to the two‑year warranty period.
Responsibilities include:
- Carry out quality inspections of completed homes, ensuring they meet company standards before handover.
- Guide customers through their new home before and at completion, explaining how features work, taking meter readings, and providing keys and homeowner information.
- Support customers after they move in, responding to queries, managing reported issues, and ensuring repairs are completed within agreed timescales.
- Build positive relationships with customers, subcontractors, Housing Associations, warranty providers, and internal teams to resolve issues efficiently and deliver a great customer experience.
- Work closely with Sales, Construction and Customer Service colleagues to provide clear, consistent communication and support continuous improvement.
- Monitor customer feedback and satisfaction survey results, identifying trends and recurring issues to help improve our homes, services and overall customer experience.
- Share feedback on recurring issues and product performance with the Customer Experience Director to support continuous improvement of our homes and services.
- Attend meetings, provide cover for colleagues when needed, and support the wider team with additional duties as required.
- Work with warranty providers (including NHBC and Premier) to support inspections and help resolve any issues identified during the 10‑year structural warranty period.
What you'll bring:
- Previous experience in a customer service role is essential.
- Experience in construction or property is desirable but not essential.
- Experience working with a diverse or international customer base is an advantage.
- Basic understanding of building terminology would be beneficial.
Skills & Attributes:
- Confident using IT systems and digital tools.
- Strong communication skills with the ability to build positive relationships with customers, colleagues and partners.
- Team player with a collaborative approach.
- Able to influence outcomes and support effective resolution of customer issues.
- High attention to detail and accuracy.
Why join us?
- 25 days annual leave, increasing with service to 33 days.
- Health and wellbeing benefits including Private Medical Insurance.
- Lifestyle benefits including access to an online discount platform.
- Berkeley Foundation volunteer day.
- Private pension plan.
- Group life assurance.
The standard default full‑time working hours in the office are 8am-5pm with core working hours 9am-4pm.
Internal applicants: If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.
Customer Service Manager in Maidenhead employer: Berkeley Group
Berkeley Group is an exceptional employer, offering a collaborative work culture that prioritises quality and design in creating sustainable communities. Located in Taplow, Buckinghamshire, employees benefit from generous annual leave, health and wellbeing perks, and opportunities for personal growth within a supportive team environment. Join us to make a meaningful impact in the property sector while enjoying a rewarding career with a focus on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Maidenhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Berkeley Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Berkeley Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager in Maidenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Berkeley Group:Your cover letter is your chance to shine! Tell us why you want to work at Berkeley Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Berkeley Group!
How to prepare for a job interview at Berkeley Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
