Berkeley Living is a dedicated rental offering from the Berkeley Group, combining five decades of expertise in creating high-quality homes and communities with a forward-looking approach to modern living. Our developments are located within established, well-connected Berkeley communities, ensuring residents enjoy not only beautifully designed apartments but also thoughtfully curated public spaces, amenities, and excellent transport links. In doing so, we set a new benchmark for renting – one that prioritises quality, integrity, and excellence at every stage. What you'll be doingThis is an exciting opportunity for a highly motivated and experienced individual to lead the operations of our 90 unit scheme within Kidbrooke Village. You will have overall responsibility for the operations and performance of the BTR community which will include the following: Operations: Develop and implement operational plans to ensure smooth and efficient day to day running. Oversee the operations of the on-site team including recruitment, induction, learning and development in line with company policies and procedures. Establish and maintain local relationships and partnerships. To promote and implement sustainability initiatives driven by Berkeley's Vision 2030 Strategy, ensuring effective void utility management across the scheme. To conduct routine bi-annual visits to occupied apartments for the purpose of ensuring compliance with the lease agreements and action any maintenance concerns. Ensure the unit turn process meets the required SLAs. Close liaison with the estate management team on the operation of the wider development. Finance: Responsible for the management and performance of the operating budget of the scheme. Hold regular reviews with the maintenance, marketing and leasing teams to discuss scheme performance and agreement improvements where required. Ensure rents are collected in a timely manner and escalate any concerns, ensuring the arrears process is followed and legal proceedings are recommended when necessary. Oversee the day-to-day management of reactive maintenance, ensuring jobs are allocated to the correct departments. Adhere to the H&S policies and procedures and ensure all contractors on site are following the relevant safe systems of work. Ensuring that regular building inspections are carried out to identify any H&S or security concerns and report back to the relevant centralised support team members. Ensure the RSAs are monitoring all incoming enquiries and responding in a timely manner (as per SLAs)Ensure we comply with local licensing requirements, taking overall responsibility to ensure we have the appropriate documentation in place. Represent the Berkeley Living brand by providing outstanding customer service to our residents, contractors and visitors. Ensure smooth, effective communication with residents through multiple channels, promoting a thriving community. Ensure smooth delivery of our Resident Engagement Strategy to promote the sharing of building and fire safety information. Be the escalation for resident complaints and ensure efficient resolution. What you'll bringProven experience in operational management, ideally within Build to Rent/Living sector. Excellent financial acumen and budget management experience. Monday to Friday 9am-6pm hours.25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance.
General Manager in Training (Permanent) in London employer: Berkeley Group
Berkeley Group is an exceptional employer that prioritises employee well-being and professional growth, offering 25 days of annual leave that increases with service, alongside comprehensive health benefits including Private Medical Insurance. Our collaborative work culture fosters innovation and inclusivity, allowing Business Analysts to thrive in a dynamic environment where they can drive meaningful change while enjoying a great quality of life in vibrant locations across London, Birmingham, and the South of England.
