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- Tasks: Support leasing teams with admin tasks and ensure smooth operations in the leasing department.
- Company: Berkeley Living, a leader in high-quality rental homes and communities.
- Benefits: 25 days annual leave, health benefits, and lifestyle perks.
- Why this job: Join a dynamic team redefining the rental experience with exceptional service.
- Qualifications: Experience in lettings or property administration; strong communication skills.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Berkeley Living is a dedicated rental offering from the Berkeley Group, combining five decades of expertise in creating high-quality homes and communities with a forward-looking approach to modern living. Established to redefine the rental experience, Berkeley Living delivers homes of exceptional design and craftsmanship, supported by an unwavering commitment to service, care, and attention to detail.
Our developments are located within established, well-connected Berkeley communities, ensuring residents enjoy not only beautifully designed apartments but also thoughtfully curated public spaces, amenities, and excellent transport links. Every element has been considered to provide a seamless, stress-free experience, where flexibility meets the reassurance of a trusted and responsible landlord.
At the core of Berkeley Living is a belief that renting should be as effortless as it is rewarding. We remove complexity, anticipate needs, and foster welcoming environments where individuals can feel truly at home. In doing so, we set a new benchmark for renting – one that prioritises quality, integrity, and excellence at every stage.
Key Responsibilities
- Provide crucial administrative and co-ordination support to our on-site leasing teams.
- Ensure the smooth operation of the leasing department by overseeing the lead to lease process.
- Manage the end-to-end application and contract process, ensuring documents and references are completed accurately and timely.
- Support on-site teams in progression applications to leases by managing enquiries via multiple channels (email, phone).
- Achieve weekly and monthly leasing targets, supporting high conversion rates.
- Collaborate with the centralised leasing and marketing teams.
- Work closely with the on-site teams, including maintenance, to ensure homes are ready for leasing.
- Provide exceptional customer service and foster a positive community atmosphere.
- Prepare and issue lease contracts with precision and timeliness.
- Maintain accurate records, ensuring compliance with company policies and legal requirements (e.g. Right to Rent checks).
- Act as a point of contact for customers and residents, handling all initial enquiries and coordinating effective communication with on-site teams.
- Coordinate home showings, manage all incoming leads and ensure smooth day-to-day leasing operations.
- Support with the coordination of move-ins and outs, delivering a positive customer experience (including scheduling in inventory reports).
Skills, Knowledge and Expertise
- Experience in lettings, hospitality or residential property administration.
- Familiarity with lettings process and lease documentation (ARLA qualification would be beneficial).
- Experience in CRM systems (Yardi would be beneficial).
- Highly organised, detail-oriented and finds satisfaction in keeping processes running smoothly behind the scenes.
- Confident communicator to a wide range of people, with a natural flair for exceptional service.
- Strong team player who is solution focused.
- Pro-active, flexible and willing to go above and beyond to provide excellent service.
- Ability to manage a high volume of tasks.
- Excellent attention to detail.
- Passionate about accurate reporting.
- Compliance driven.
Benefits
- 25 days annual leave, increasing with service to 33 days.
- Health and wellbeing benefits including Private Medical Insurance.
- Lifestyle benefits including access to an online discount platform.
- Berkeley Foundation volunteer day.
- Private pension plan.
- Group life assurance.
The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.
Leasing Coordinator employer: Berkeley Group
Contact Detail:
Berkeley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Coordinator
✨Tip Number 1
Get to know the company inside out! Research Berkeley Living and their approach to modern renting. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to leasing and customer service. Think about how your past experiences align with the role's responsibilities, especially around managing applications and providing exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Berkeley Living family.
We think you need these skills to ace Leasing Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Leasing Coordinator role. Highlight your experience in lettings or property administration, and show us how your skills align with our commitment to exceptional service.
Show Off Your Organisational Skills: We love a detail-oriented person! In your application, give examples of how you've managed multiple tasks or projects successfully. This will help us see how you can keep our leasing operations running smoothly.
Communicate Clearly: As a Leasing Coordinator, you'll be the point of contact for customers and residents. Use your application to demonstrate your communication skills. A clear, concise cover letter can make a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Berkeley Living!
How to prepare for a job interview at Berkeley Group
✨Know Your Stuff
Before the interview, make sure you understand the leasing process and the key responsibilities of a Leasing Coordinator. Familiarise yourself with common lease documentation and any relevant regulations, like Right to Rent checks. This will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, be prepared to share examples of how you've gone above and beyond for customers in the past. Think of specific situations where your communication skills made a difference, as this will highlight your fit for Berkeley Living's commitment to a positive community atmosphere.
✨Be Organised and Detail-Oriented
As a Leasing Coordinator, you'll need to manage multiple tasks simultaneously. Bring a notepad or device to jot down important points during the interview, and mention how you keep track of your tasks and ensure accuracy in your work. This will demonstrate your organisational skills and attention to detail.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the leasing targets, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewer on a deeper level.
