Business Analyst in Gravesend

Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life. We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all our stakeholders. Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

We're looking for a commercially minded and highly collaborative Business Analyst to play a key role in a major business transformation programme. While the initial focus will be supporting our transition to IFS Cloud, we're primarily seeking an exceptional Business Analyst who can work across a complex organisation, understand how teams operate, and translate business needs into practical solutions. This is an opportunity to partner with stakeholders across multiple functions, challenge existing ways of working, map and improve processes, and help drive meaningful change. Previous IFS experience is not essential. If you have a strong track record of gathering requirements, facilitating workshops, analysing business processes and delivering improvement initiatives, we'd love to hear from you.

What you'll be doing

• Business Partnering & Requirements Gathering
  • Build trusted relationships with stakeholders across the business to understand operational challenges and opportunities.
  • Facilitate workshops, interviews and discovery sessions to capture business requirements.
  • Translate business needs into clear functional specifications, user stories and process documentation.
  • Act as the bridge between business teams and technical specialists to ensure solutions meet operational requirements.
• Process Analysis & Improvement
  • Map current and future-state processes across multiple business functions.
  • Identify inefficiencies, risks and opportunities for automation and standardisation.
  • Recommend and support the implementation of improved ways of working.
  • Ensure changes align with wider business objectives and transformation goals.
• Digital Transformation & System Change
  • Support the delivery of key technology and business change initiatives, including the transition to IFS Cloud.
  • Review existing processes and assess readiness for new systems and technologies.
  • Conduct gap analysis, impact assessments and process validation activities.
  • Support testing, user acceptance activities and change adoption across the business.
• Governance & Prioritisation
  • Help establish structured governance processes for reviewing, assessing and prioritising business change requests.
  • Support stakeholders in evaluating the business value, impact and feasibility of proposed developments.
  • Create clear documentation, workflows and decision-making frameworks to support effective prioritisation.
  • Ensure proposed enhancements align with strategic objectives and operational needs.
• Training, Documentation & Adoption
  • Develop process documentation, user guides and knowledge resources.
  • Support the creation and delivery of training materials for new processes and systems.
  • Promote consistent ways of working and drive user adoption of business change initiatives.
  • Work closely with support teams to ensure knowledge transfer and continuous improvement.

What you'll bring

• Essential Experience & Skills
  • Proven experience working as a Business Analyst within a complex, multi-stakeholder environment.
  • Relevant Business Analysis qualification, ideally BCS Foundation and Practitioner Certification (or equivalent).
  • Strong requirements elicitation skills, with experience facilitating workshops, stakeholder interviews and discovery sessions.
  • Demonstrable experience producing high-quality analysis artefacts, including business requirements, process maps, EPICs, user stories and acceptance criteria.
  • Strong process mapping and process improvement experience, with working knowledge of tools such as Microsoft Visio.
  • Excellent stakeholder management and business partnering skills, with the ability to build trusted relationships and influence decision-making.
  • Experience supporting system implementations, business change programmes or digital transformation initiatives.
  • Ability to analyse complex operational processes and identify opportunities for efficiency, standardisation and optimisation.
  • Confident self-starter who takes ownership, drives actions forward and manages competing priorities effectively.
  • Excellent written and verbal communication skills with the ability to engage both technical and non-technical audiences.
  • Strong attention to detail, ensuring work is accurate, consistent and clearly documented.
  • A collaborative approach, with the ability to work effectively as part of a team whilst operating independently when required.
• Desirable Experience
  • Experience supporting ERP, enterprise or operational business systems.
  • Exposure to governance frameworks, change control processes and prioritisation methodologies.
  • Experience delivering business-wide process improvement or operational efficiency initiatives.
  • Knowledge of Agile, Waterfall or hybrid project delivery methodologies.
  • Experience of IFS, Microsoft Dynamics, SAP, Oracle or similar enterprise platforms.

Personal Attributes

• Naturally curious, with a desire to understand how the business operates and where improvements can be made.
• Commercially aware, with the ability to balance stakeholder needs against business priorities.
• Proactive, organised and adaptable, with the confidence to challenge constructively and drive positive change.
• Relationship-focused, with a collaborative style that enables successful engagement across teams and departments.

We Would Particularly Like to Hear From You If…

You have successfully delivered business analysis, process improvement or transformation projects and are known for building strong stakeholder relationships, uncovering business requirements and creating practical solutions. Experience with IFS Cloud is not essential; we're looking for someone with exceptional business analysis skills who can quickly learn new systems and become a trusted partner to the business.

Why join us?

• 25 days annual leave, increasing with service to 33 days.
• Health and wellbeing benefits including Private Medical Insurance.
• Lifestyle benefits including access to an online discount platform.
• Berkeley Foundation volunteer day.
• Private pension plan.
• Group life assurance.
• The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.

Internal applicants: If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.

Department: IT

Employment Type: Permanent

Workplace type: Onsite