At a Glance
- Tasks: Manage residential freeholds and ensure exceptional service for our customers.
- Company: Berkeley Group, a leader in sustainable homebuilding and community development.
- Benefits: 25-33 days annual leave, health benefits, and lifestyle perks.
- Other info: Dynamic role with opportunities for growth and community engagement.
- Why this job: Join a passionate team creating thriving communities and making a real impact.
- Qualifications: Experience in Leasehold Property Management and customer-focused mindset.
The predicted salary is between 45000 - 55000 € per year.
Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature‑rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life. We specialise in long‑term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all our stakeholders. Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.
To assist in the management of the residential freeholds and associated assets of Berkeley through performance monitoring of the managing agents. Ensuring the service and experience that they deliver to our customers is exceptional; and to mitigate the company’s business risk as freeholder/Director of the Residents' Management Company, whilst ensuring the customer remains at the heart of our decisions. The portfolio consists of a diverse range of developments from green field traditional housing schemes to urban regeneration projects.
Duties include:
- Assisting in the ongoing monitoring of managing agent performance through:
- Site Visits
- Quarterly presentations
- Annual managing agent performance audits
- Production of Estate Management information for reporting to the Head of Estate Management.
- Managing block handovers to the managing agent and assisting with the collation of hand over information.
- Monitoring statutory inspections and ensuring these are completed, updated and recorded.
- Monitoring Health and Safety Inspections and Action plans and ensuring these are completed, updated and recorded.
- Monitoring financial ‘health’ of service charge funds including reviewing arrears and capital expenditure projects.
- Reviewing service charge accounts and budgets prior to approval.
- Dealing with applications for consents from customers, controlling the process and ensuring that these are dealt with in a timely manner.
- Sales/ Build/ Estate Management/ Customer Service team meetings.
- All other duties as required by the Head of Estate Management.
What you’ll bring:
- Experience working in Leasehold Property Management.
- Ideally AIRPM (minimum) qualified.
- Demonstrated understanding of landlord and tenant legislation, health & safety, and other applicable legislation.
- Excellent understanding of the RICS Code of Practice and industry guidelines.
- Customer focused.
Why join us?
- 25 days annual leave, increasing with service to 33 days.
- Health and wellbeing benefits including Private Medical Insurance.
- Lifestyle benefits including access to an online discount platform.
- Berkeley Foundation volunteer day.
- Private pension plan.
- Group life assurance.
The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.
Internal applicants: If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.
Estates Manager employer: Berkeley Group
Berkeley Group is an exceptional employer, offering a collaborative work culture that prioritises quality and community engagement in Birmingham's vibrant environment. With generous benefits such as up to 33 days of annual leave, private medical insurance, and opportunities for personal growth through volunteer initiatives, employees are empowered to thrive both professionally and personally. Join us in shaping sustainable neighbourhoods where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they align with your own. This will help you show genuine interest and make a lasting impression during your chat.
✨Tip Number 3
Practice common interview questions and answers with a friend or in front of a mirror. The more comfortable you are with your responses, the more confident you'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Estates Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Estates Manager role. Highlight your experience in leasehold property management and any relevant qualifications like AIRPM. We want to see how your skills align with what we do at Berkeley!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about creating sustainable communities and how your background fits with our mission. Keep it engaging and personal – we love a good story!
Showcase Your Customer Focus:Since customer experience is at the heart of what we do, make sure to include examples of how you've put customers first in your previous roles. We want to know how you’ve made a difference in your past positions!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Berkeley Group
✨Know Your Stuff
Make sure you brush up on your knowledge of leasehold property management and the RICS Code of Practice. Familiarise yourself with Berkeley Group's projects and values, as this will show your genuine interest in the role and the company.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your understanding of landlord and tenant legislation, health and safety protocols, and customer service excellence. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Thoughtful Questions
Prepare insightful questions about the role, the team, and the company's future projects. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
✨Be Personable and Professional
While it's important to be professional, don't forget to let your personality shine through. Building rapport with your interviewers can make a lasting impression, so be friendly and approachable while maintaining professionalism.
