At a Glance
- Tasks: Help customers find their dream homes and provide exceptional service throughout the buying process.
- Company: Join Berkeley Group Plc, a leader in sustainable developments and community-focused projects.
- Benefits: Enjoy 25 days annual leave, health benefits, and lifestyle perks.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by helping them secure their ideal homes.
- Qualifications: Experience in sales or the property industry, with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Sales Consultant role at Berkeley Group Plc.
Berkeley Oxford & Chiltern is a proud member of the Berkeley Group, passionate about making a difference and delivering sustainable developments, continuously adapting to improve each development for the communities they serve. We are committed to working in partnership and collaboration to build fantastic homes in amazing places. Our bespoke approach sets us apart from our competitors, and we refine as a company to develop some of the most complex sites into successful mixed-use developments.
At the heart of what we do is a strong team committed to exceptional customer service, delivering high quality homes and sustainable communities. Our culture emphasises attention to detail, strong communication, ownership, and pride.
The role
To help customers identify and purchase a new home and ensure they receive an exemplar service through the process. Reporting to the Sales Team Leader and assisting the line manager in dealing with enquiries, managing customers’ expectations and demonstrating our KPI targets.
This role requires travel to sites in Oxfordshire, Berkshire and Buckinghamshire - Predominantly Wallingford and High Wycombe
- To maintain sales targets on the project in accordance with the business forecast and budget
- Deliver world class customer service measured through the Net Promoter Score (NPS) of 70+, with a target to strive for of 80+
- To ensure compliance with Sales Department processes, procedures and reporting
- Adhere to Group Health and Safety standards
- Act in accordance with company Culture and Values of “Our Vision” commitment to be a World Class Business generating long-term value by creating successful, sustainable places where people aspire to live
- Qualifying enquiries and booking and confirming appointments
- Dealing with and supporting agents, introducers to close deals, building and maintaining relationships
- Conduct viewings in the Sales & Marketing suites appropriate with agents and potential buyers from the international market
- Liaising with buyer, agencies and client solicitors to ensure deadlines are met and queries answered
- Assist the Sales and Marketing teams in the preparation of onsite events for Chinese and international markets
- Achieve and exceed profitable sales targets by excelling in selling skills, delivering exceptional service and behaviour to all customers
- Demonstrate professionalism at all times and with everyone you encounter
- Create and maintain rewarding relationships with all customers; face to face, on the phone, by email
- Provide exceptional customer service to all you come into contact with
- Proactively manage every customer so each is highly satisfied with the service
- Represent the brand to the highest professional standards of business by upholding presentation in all a customer sees, hears and feels
- Manage and check all documentation required to ensure consumer code compliance
- Liaise with project and customer service departments as required
- Proactively work to devise and suggest new marketing ideas to drive lead generation for the developments
Experience required
- Experience of similar residential schemes or property industry is required
- IT literate with Microsoft Office (Outlook, Excel)
- Comfortable with conducting virtual appointments for the development
- Strong interpersonal skills and presentation skills
Person Specification
- Proactive, self-driven, results-oriented with a positive outlook
- Having the right attitude and transparency
- High degree of personal loyalty & integrity
- Keen to deliver exceptional customer service
- Flexible and reliable
- Credible and comfortable in dealing with a wide variety of stakeholders
- Reliable, tolerant, and determined
- Team player
- Empathic communicator, able to see things from the other person's point of view
- Well-presented and business like
- 25 days annual leave, increasing with service to 33 days
- Health and wellbeing benefits including Private Medical Insurance
- Lifestyle benefits including access to an online discount platform
- Group life assurance
The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.
Seniority level
- Executive
Employment type
- Full-time
Job function
Sales
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Sales Consultant in Wallingford employer: Berkeley Group Plc
Berkeley Group is an exceptional employer, offering a collaborative and supportive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as up to 33 days of annual leave, private medical insurance, and a strong commitment to health and safety, employees are empowered to thrive in their roles while contributing to the creation of sustainable communities in Wallingford. The opportunity to work on innovative projects like Winterbrook Meadows not only enhances career development but also allows employees to make a meaningful impact in the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant in Wallingford
✨Tip Number 1
Get to know the company inside out! Research Berkeley Group Plc and their projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals that could land you the job.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Sales Consultant. Highlight your customer service experience and how you can contribute to their vision of creating sustainable communities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Berkeley Group Plc.
We think you need these skills to ace Sales Consultant in Wallingford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Sales Consultant role. Highlight your customer service experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your passion for delivering exceptional customer service and how you can contribute to our mission of creating sustainable communities.
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Berkeley Group Plc
✨Know Your Stuff
Before the interview, make sure you research Berkeley Group Plc and their commitment to sustainable developments. Understand their culture and values, especially their focus on exceptional customer service and community impact. This will help you align your answers with what they’re looking for.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences that demonstrate your sales achievements and customer service excellence. Think about how you’ve exceeded targets or handled difficult situations with clients. Be ready to discuss these in detail to show you can deliver results.
✨Practice Your Communication
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with a friend or family member. Focus on being personable and engaging, as this reflects the kind of rapport you’ll need to build with customers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about their approach to customer service or how they measure success in the Sales Consultant role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
