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- Tasks: Be the friendly face of our community, driving leasing performance and creating exceptional resident experiences.
- Company: Join Berkeley Living, a leader in high-quality rental homes with a focus on service and community.
- Benefits: Enjoy 25 days annual leave, health benefits, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real impact by fostering a vibrant community and delivering five-star service every day.
- Qualifications: Sales-driven with a passion for customer service and strong communication skills.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Berkeley Living is a dedicated rental offering from the Berkeley Group, combining five decades of expertise in creating high-quality homes and communities with a forward-looking approach to modern living. Established to redefine the rental experience, Berkeley Living delivers homes of exceptional design and craftsmanship, supported by an unwavering commitment to service, care, and attention to detail. Our developments are located within established, well-connected Berkeley communities, ensuring residents enjoy not only beautifully designed apartments but also thoughtfully curated public spaces, amenities, and excellent transport links.
At the core of Berkeley Living is a belief that renting should be as effortless as it is rewarding. We remove complexity, anticipate needs, and foster welcoming environments where individuals can feel truly at home. In doing so, we set a new benchmark for renting – one that prioritises quality, integrity, and excellence at every stage.
Key Responsibilities
- Be the welcoming and friendly face of the development – the first point of contact for prospects and residents alike.
- Actively drive leasing performance, ensuring all enquiries are captured, nurtured, and converted into signed leases.
- Ensure all leads within the property management system are responded to promptly and efficiently, scheduling viewings and negotiating deals.
- Work collaboratively with the on-site team to drive operational and leasing performance and provide a best-in-class resident experience.
- Conduct viewing appointments of apartments as per the “Berkeley Living” way.
- Deliver a seamless, high-touch customer journey — ensuring every prospect and resident feels valued, supported, and at ease throughout.
- Support retention goals by creating a positive, memorable resident experience, including overseeing events, offers, and initiatives that build a vibrant community.
- Ensure the show homes are ready each day for touring.
- Prepare welcome gifts for move-ins and carry out check-in and check-out inventory reports.
- Organise and deliver engaging resident experience events to foster a strong community.
- Take ownership of the main concierge area, ensuring it is well manned and managed, as well as clean and tidy always.
- Oversee all deliveries and ensure they are received and stored safely.
- Carry out any specific tasks requested by the General Manager, ensuring the smooth running of the scheme with the rest of the team.
- Ensure communal areas and available apartments are clean and well presented.
- Assist in the unit turn process as per agreed SLAs and manage the overall check-in and check-out process.
- Regularly review competitor activity and present this to the centralised leasing and marketing teams.
- Organise and lead on regular resident experience events, ensuring a strong resident community is created and fostered.
- Engage with residents to capture feedback and insight that can be fed back to the team to improve services regularly.
- Ensure security and emergency procedures are always adhered to and report any concerns to the General Manager.
Skills, Knowledge And Expertise
- Sales-driven, with a proven track record of hitting targets and the hunger to go further.
- Relentlessly customer-focused — you know that every interaction is an opportunity to build trust and loyalty.
- A natural communicator, confident and adaptable across all types of people and situations.
- Organised and proactive, thriving in a busy environment with multiple priorities.
- Team-oriented, but equally comfortable taking ownership and accountability.
Benefits
- 25 days annual leave, increasing with service to 33 days.
- Health and wellbeing benefits including Private Medical Insurance.
- Lifestyle benefits including access to an online discount platform.
- Private pension plan.
- Group life assurance.
Working hours
The role operates on a 4 on, 4 off shift pattern, with working hours from 8:00am to 8:00pm.
Resident Service Associate in Greenwich employer: Berkeley Group Plc
Contact Detail:
Berkeley Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Service Associate in Greenwich
✨Tip Number 1
Get to know the company inside out! Research Berkeley Living's values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your sales skills and customer service experience. Think about specific examples where you’ve gone above and beyond to create a great experience for someone.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to property management. Building relationships can give you an edge and insider info about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Berkeley Living team.
We think you need these skills to ace Resident Service Associate in Greenwich
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and enthusiasm into your words. Remember, we’re looking for someone who can connect with residents, so show us how you’d do that!
Tailor Your Application: Make sure to tailor your application specifically for the Resident Service Associate role. Highlight your sales experience and customer service skills, and relate them back to the responsibilities mentioned in the job description. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Berkeley Living and what we stand for before you hit send!
How to prepare for a job interview at Berkeley Group Plc
✨Know the Company Inside Out
Before your interview, take some time to research Berkeley Living. Understand their mission, values, and what sets them apart in the rental market. This knowledge will not only impress your interviewers but also help you align your answers with their ethos.
✨Showcase Your Sales Skills
As a Resident Service Associate, you'll need to demonstrate your sales-driven mindset. Prepare examples from your past experiences where you've successfully met or exceeded targets. Highlight how you can apply that same energy and motivation to drive leasing performance at Berkeley Living.
✨Emphasise Customer Experience
This role is all about creating exceptional resident experiences. Be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific stories that showcase your ability to build trust and loyalty, as well as how you handle feedback and improve services.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to the role. Think about how you would handle a difficult resident or a busy day at the concierge area. Practising these scenarios will help you articulate your thought process and demonstrate your problem-solving skills effectively.