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Berkeley Group Plc

Customer Relations Coordinator

London Full-Time 28800 - 43200 £ / year (est.) No home office possible

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At a Glance

Tasks: Manage customer relations and admin processes to ensure top-notch service.
Company: Join Berkeley Group, a leading design-conscious developer transforming urban spaces.
Benefits: Enjoy 25 days annual leave, private medical insurance, and lifestyle perks.
Why this job: Be part of a dynamic team making a real difference in customer experiences.
Qualifications: Experience in customer service or residential sector is preferred; tech skills are a plus.
Other info: Work on-site in vibrant White City, London, surrounded by parks and culture.

The predicted salary is between 28800 - 43200 £ per year.

Join to apply for the Customer Relations Coordinator role at Berkeley Group Plc

St James was established in 1996, originally as a joint venture between the Berkeley Group and Thames Water. A wholly owned subsidiary of Berkeley Group since 2007, the company has established a reputation as a design conscious developer regenerating brownfield sites and transforming them into attractive developments, whose design not only creates desirable places to live but also has a positive impact on the immediate area.
We are looking for a Customer Relations Coordinator to join our high performing team, based at our White City development. Set within eight acres of parks and gardens, surrounded by world-class retail, entertainment, education, and culture. White City Living is in the heart of west London with over 2,500 homes. Adjacent to two Zone 2 Tube stations and less than 15 minutes from the West End.
The role

Focus on managing the customer-relation teams admin processes to ensure all information is up to date.
Manage gifting for buyers, any deliveries and stock checks.
Provide a customer-relation and PR function in conjunction with the Customer Relations Manager.
Provide a superior level of service, support and guidance to the customer.
Prepare and collate information for the customer on new developments allocated.
Make arrangements for customer meetings on site, to inspect the properties prior to handover and in accordance with company health and safety regulations.
Manage customers’ expectations in respect of product, specification, warranties and particularly the construction process.
Implement customers’ requirements promptly and efficiently and deliver timely, reliable information and updates to the satisfaction of the customer and the company, including key construction stage and target completion advice.
Liaise with Head of Customer Relations, Site Managers and Construction Managers regarding customer queries and to co-ordinate and maintain consistency, reliability and efficiency of communications to the customer.
Ensure customer’s expectations, in accordance with sales materials, are delivered and company’s interests and reputation are maintained and enhanced.
Approach challenges with a positive resolve.
Show passion for making a difference to our customers.
Build trusted relationships through clear communication.
Work collaboratively with colleagues, be straight-forward and open.
Invest in own and others’ learning and development.
Inquisitive, share new ideas with colleagues and embrace change.
Deliver a stretching workload, get the details right first time.
Use information to make effective and safe business decisions.
Taking ownership of any other actions determined by the Head of Department.
Drafting formal communication using various software tools.
Using tech tools to run reports and provide customer updates regularly.

Experience required

Experience in the residential sector either for a developer, contractor or housing association, estate agency or administration background.
Experience working within a Customer Service position, delivering above and beyond.
Experience in using platforms such as InDesign, Photoshop and Illustrator or similar would be advantageous.
Language skills in Thai, Turkish or Mandarin desirable but not essential.

Due to the nature of this role, you will be based on site 5 days a week.
Why join us?

25 days annual leave, increasing with service to 33 days.
Health and wellbeing benefits including Private Medical Insurance.
Lifestyle benefits including access to an online discount platform.
Berkeley Foundation volunteer day.
Private pension plan.
Group life assurance.

The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other
Industries

Housing and Community Development

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