At a Glance
- Tasks: Coordinate customer supply needs and enhance the customer experience through effective communication.
- Company: Join a dynamic team in a leading manufacturing company focused on operational excellence.
- Benefits: Fixed-term contract with competitive pay and a supportive work environment.
- Other info: Flexible working hours and opportunities for personal growth in a collaborative setting.
- Why this job: Be the vital link between sales and customers, making a real difference in their experience.
- Qualifications: GCSE level education with experience in administration or customer service; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
A vacancy has become available to work as part of the Supply Chain team on a fixed term contract of 24 months due to the SAP S/4 Hana implementation project. The Customer Supply Coordinator is the link between external sales, operational teams and customers, promoting our operational excellence and elevating the customer experience. We are looking for someone who is an expert communicator and relationship builder, who is willing to roll up their sleeves and get stuck into operational detail but also get the balance just right between operational efficiency and delivering exceptional customer service.
Responsibilities:
- Internal coordination of the short-, medium- and long-term priorities of specific customers.
- The use of SAP and Microsoft Excel to input sales orders, issue stock reports and monitor stock levels, collate and maintain customer forecasts and Vendor Managed Inventory (VMI) schedules.
- Update pricing, process invoices and accurately report daily and monthly sales figures to the wider business.
- Providing a high level of professional customer service in all aspects of the supply chain journey from raw material purchasing and production planning right through to delivery and payment.
- This includes, but is not limited to, new customer and/or product introductions/transitions, working towards achievement of the team and business KPIs and assisting with the efficient handling of quality complaints by proactively liaising with internal departments as required.
Qualifications:
- A good general level of education, to minimum of GCSE level, combined with extensive experience of administration, internal sales or customer service, specifically B2B.
- The capacity to cope with a varied workload, be a flexible team player, possessing analytical skills, patience, firmness and the ability to assess a situation quickly.
- Proficient computer literacy skills are essential, predominantly MS Word and Excel.
- Experience of SAP is desirable but not essential.
- Experience of working in a manufacturing/packaging environment is desirable but not essential.
Working hours:
- Monday – Thursday 8:30am – 5:00pm (45-minute lunch break)
- Friday 8:30am – 4:00pm (1 hour lunch break)
Customer Supply Coordinator employer: BERICAP UK
BERICAP UK is an excellent employer, offering a dynamic work environment in the Hull area where collaboration and communication are at the forefront of our operations. We prioritise employee growth through continuous training and development opportunities, ensuring that our team members thrive while delivering exceptional customer experiences. With a strong commitment to operational excellence, we foster a culture that values efficiency and service, making BERICAP UK a rewarding place to build your career.
