At a Glance
- Tasks: Deliver exceptional customer service and support the sales team in a luxury environment.
- Company: Berganza, a family-run business with a passion for antique jewellery.
- Benefits: Work with rare pieces, supportive team, and career growth in luxury jewellery.
- Other info: Join a collaborative team and help preserve the beauty of jewellery history.
- Why this job: Combine your love for luxury and history while making clients feel valued.
- Qualifications: Strong communication skills, organisational abilities, and a proactive attitude.
The predicted salary is between 24000 - 28000 £ per year.
Berganza is a family-run business renowned for its exceptional collection of antique rings and period jewellery, representing the highest standards of quality, craftsmanship, and authenticity. Guided by our "service for life" philosophy, we specialise in sourcing natural, untreated gemstones and historically significant jewellery from celebrated eras including Roman, Byzantine, Georgian, Victorian, Edwardian, Art Deco, and Vintage periods. Our dedication to excellence and customer care has established Berganza as a trusted destination for collectors and clients seeking timeless treasures. Join our team and play a key role in preserving and sharing the beauty of jewellery history.
We are seeking a Customer Care & Sales Team Assistant to support our sales team in delivering an exceptional client experience. This is a full-time, on-site position based in Greater London. The successful candidate will be the first point of contact for clients, providing outstanding customer service while assisting with administrative and sales support tasks. This role is ideal for someone who is organised, proactive, personable, and passionate about luxury products and client relationships.
Key Responsibilities- Deliver exceptional customer service both in person and through phone and email communications.
- Welcome and assist clients, ensuring a warm and professional front-of-house experience.
- Support the sales team with customer enquiries and follow-up communications.
- Manage calendars, appointments, and meeting schedules.
- Maintain accurate client records and update CRM systems.
- Assist with order processing and general administrative tasks.
- Coordinate and support aftercare and client service requests.
- Ensure the showroom and client areas are presented to the highest standard.
- Contribute to a positive, collaborative team environment.
- Excellent communication and interpersonal skills.
- Strong organisational and time-management abilities.
- Experience with administrative tasks, record-keeping, and order processing.
- Calendar management experience.
- A proactive approach with strong attention to detail.
- Friendly, professional, and confident manner.
- Ability to multitask and work effectively within a team.
- Flexibility to work full-time on-site in Greater London.
- Previous experience in retail, sales support, customer service, or luxury hospitality.
- Interest in or knowledge of jewellery, gemstones, luxury goods, antiques, or history.
- Experience working in a client-facing luxury environment.
- The opportunity to work with one of the world's finest collections of antique jewellery.
- A supportive family-run business with a strong reputation for excellence.
- Exposure to rare and historically significant pieces.
- A collaborative and passionate team environment.
- The chance to build a career within the luxury jewellery industry.
If you're looking to combine outstanding customer service with a passion for luxury and history, we'd love to hear from you.
customer care and sales team assistant in London employer: Berganza
Berganza is an exceptional employer, offering a unique opportunity to work in a family-run business that values quality and craftsmanship in antique jewellery. Located in Greater London, our supportive team environment fosters collaboration and personal growth, allowing employees to engage with rare pieces while delivering outstanding customer service. Join us to build a rewarding career in the luxury jewellery industry, where your passion for history and client relationships can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land customer care and sales team assistant in London
✨Tip Number 1
Get to know the company inside out! Research Berganza's history, values, and products. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral!
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to handle difficult clients or queries. Role-playing with a friend can help you feel more confident.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Berganza!
We think you need these skills to ace customer care and sales team assistant in London
Some tips for your application 🫡
Show Your Passion for Jewellery:When writing your application, let your love for jewellery and history shine through! Share any experiences or interests you have in antiques or luxury goods to show us why you're the perfect fit for our team.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your customer service skills and any relevant experience in retail or sales support. We want to see how you can contribute to our 'service for life' philosophy!
Be Personable and Professional:Remember, you're applying for a client-facing role! Use a friendly yet professional tone in your written application. This will give us a taste of how you might interact with our clients and represent Berganza.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. We can't wait to hear from you!
How to prepare for a job interview at Berganza
✨Know Your Stuff
Before the interview, dive deep into Berganza's history and their collection. Familiarise yourself with different periods of jewellery and gemstones. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Care & Sales Team Assistant, you'll be the first point of contact for clients. Practice your communication skills by engaging in mock conversations. Be ready to demonstrate how you would handle various customer scenarios, showcasing your friendly and professional manner.
✨Organisational Wizardry
Highlight your organisational skills during the interview. Prepare examples of how you've managed calendars, appointments, or administrative tasks in the past. Being able to multitask effectively is key, so share any relevant experiences that showcase your ability to juggle responsibilities.
✨Emphasise Team Spirit
Berganza values a collaborative team environment. Be prepared to discuss how you've contributed to team success in previous roles. Share stories that illustrate your proactive approach and how you support your colleagues, as this will resonate well with the company's culture.
