At a Glance
- Tasks: Deliver exceptional customer service and support the sales team in a luxury environment.
- Company: Berganza, a family-run business with a passion for antique jewellery.
- Benefits: Work with rare pieces, supportive team, and career growth in luxury jewellery.
- Other info: Join a collaborative team and immerse yourself in the world of exquisite jewellery.
- Why this job: Combine your love for luxury and history while providing outstanding client experiences.
- Qualifications: Strong communication skills and a proactive, organised approach.
The predicted salary is between 22000 - 27800 £ per year.
- Customer Care & Sales Team Assistant
- About Berganza
Berganza is a family‑run business renowned for its exceptional collection of antique rings and period jewellery, representing the highest standards of quality, craftsmanship, and authenticity.
Guided by our "service for life" philosophy, we specialise in sourcing natural, untreated gemstones and historically significant jewellery from celebrated eras including Roman, Byzantine, Georgian, Victorian, Edwardian, Art Deco, and Vintage periods.
Our dedication to excellence and customer care has established Berganza as a trusted destination for collectors and clients seeking timeless treasures.
Join our team and play a key role in preserving and sharing the beauty of jewellery history.
The Role
We are seeking a Customer Care & Sales Team Assistant to support our sales team in delivering an exceptional client experience.
This is a full‑time, on‑site position based in Greater London.
The successful candidate will be the first point of contact for clients, providing outstanding customer service while assisting with administrative and sales support tasks.
This role is ideal for someone who is organised, proactive, personable, and passionate about luxury products and client relationships.
Key Responsibilities
- Deliver exceptional customer service both in person and through phone and email communications.
- Welcome and assist clients, ensuring a warm and professional front‑of‑house experience.
- Support the sales team with customer enquiries and follow‑up communications.
- Manage calendars, appointments, and meeting schedules.
- Maintain accurate client records and update CRM systems.
- Assist with order processing and general administrative tasks.
- Coordinate and support aftercare and client service requests.
- Ensure the showroom and client areas are presented to the highest standard.
- Contribute to a positive, collaborative team environment.
Skills & Qualifications – Essential
- Excellent communication and interpersonal skills.
- Strong organisational and time‑management abilities.
- Experience with administrative tasks, record‑keeping, and order processing.
- Calendar management experience.
- A proactive approach with strong attention to detail.
- Friendly, professional, and confident manner.
- Ability to multitask and work effectively within a team.
- Flexibility to work full‑time on‑site in Greater London.
- Preferred
- Previous experience in retail, sales support, customer service, or luxury hospitality.
- Interest in or knowledge of jewellery, gemstones, luxury goods, antiques, or history.
- Experience working in a client‑facing luxury environment.
What We Offer
- The opportunity to work with one of the world’s finest collections of antique jewellery.
- A supportive family‑run business with a strong reputation for excellence.
- Exposure to rare and historically significant pieces.
- A collaborative and passionate team environment.
- The chance to build a career within the luxury jewellery industry.
If you’re looking to combine outstanding customer service with a passion for luxury and history, we’d love to hear from you.
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StudySmarter Expert Advice🤫
We think this is how you could land Client Concierge in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Berganza. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Berganza before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Concierge in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Berganza:Your cover letter is your chance to shine! Tell us why you want to work at Berganza specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Berganza!
How to prepare for a job interview at Berganza
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
