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For Companies At a Glance
- Tasks: Build strong client relationships and ensure their satisfaction with our innovative parking payment solutions.
- Company: Join Hozah, a cutting-edge SaaS company revolutionising the parking industry.
- Benefits: Competitive salary, health insurance, retirement plans, and growth opportunities.
- Why this job: Be part of a dynamic team transforming how parking works while delivering exceptional service.
- Qualifications: Bachelor's degree and excellent communication skills; customer service experience is a plus.
- Other info: Fast-paced environment with quick growth potential and a collaborative culture.
The predicted salary is between 36000 - 60000 £ per year.
Our client is an innovative SaaS business that aims at revolutionizing parking payment. They are doing so by creating a fully automated system that detects when drivers enter and exit enabled car parks and then automatically bills them for their length of stay. Put simply, your car is now your payment card.
What You Will Do:
- As a Relationship Manager at Hozah, you will play a crucial role in maintaining strong relationships with our existing clients and ensuring their satisfaction with our services.
- You will be responsible for nurturing client relationships, identifying their needs, and providing customer-based constructive feedback to our Senior Management team.
- Develop and maintain strong relationships with existing clients.
- Act as the primary point of contact for client inquiries, concerns, and feedback.
- Monitor and address customer issues promptly and effectively.
- Collaborate with cross-functional teams to resolve any client-related challenges.
- Identify opportunities for upselling and expanding the services provided to clients.
- Conduct regular check-ins and proactively engage with clients to ensure their needs are met.
- Gather and analyze customer feedback to identify areas of improvement for Hozah's services.
- Communicate customer requirements and insights to the Senior Management team.
- Provide training and support to clients on the utilization of Hozah's platform.
- Collaborate with the Sales team to identify potential growth opportunities within the existing client base.
Who You Are:
- We are seeking an individual who possesses the following qualities and characteristics:
- Friendly and approachable, with excellent communication and interpersonal skills.
- Empathetic and attentive to customer needs, ensuring a positive client experience.
- Proactive and self‐motivated, with the ability to take ownership of client relationships.
- Highly organized and detail‐oriented, with strong problem‐solving skills.
- Adaptable and able to thrive in a fast‐paced and dynamic environment.
- Driven and goal‐oriented, with a passion for exceeding customer expectations.
- Team player, collaborating effectively with colleagues across different departments.
What You Have/What You Have Done:
- To be successful in this role, you should have the following qualifications and experience:
- Bachelor's degree from a UK university or equivalent.
- Excellent spoken and written English communication skills.
- Prior experience in customer service or a similar role is a plus.
What We Offer:
- At Hozah, we value our employees and strive to provide a positive work environment that fosters growth and development.
- We offer the following benefits and opportunities:
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health insurance and retirement plans.
- Ongoing learning and development opportunities to enhance your skills.
- Flat hierarchies and a collaborative work culture that values your input.
- Quick growth potential within a fast‐growing and innovative company.
- The opportunity to contribute to transforming the parking industry with cutting‐edge technology.
Join our team at Hozah and help us revolutionize the way car parks operate while delivering exceptional service to our valued clients. Apply today to become a part of our dynamic and customer‐focused team.
If you are interested, please message Benoît Kuhn directly via LinkedIn or at ben@bergsearch.com.
Relationship Manager in London employer: Berg Search
Contact Detail:
Berg Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn and let them know you're on the hunt for a Relationship Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Hozah and understand their services inside out. Think about how your skills can help them maintain strong client relationships and be ready to share examples from your past experiences.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Hozah team.
We think you need these skills to ace Relationship Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Relationship Manager role. Highlight any customer service experience and your ability to build strong relationships, as these are key for us at Hozah.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re passionate about revolutionising parking payment. Don’t forget to mention how you can contribute to our team!
Showcase Your Communication Skills: Since excellent communication is crucial for this role, make sure your application is clear and well-structured. We want to see your written English skills in action, so keep it professional yet friendly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Berg Search
✨Know the Product Inside Out
Before your interview, make sure you understand Hozah's parking payment system thoroughly. Familiarise yourself with how it works, its benefits, and any potential challenges clients might face. This knowledge will help you demonstrate your genuine interest in the role and show that you're ready to engage with clients effectively.
✨Showcase Your Communication Skills
As a Relationship Manager, communication is key. Prepare examples of how you've successfully handled client inquiries or resolved issues in the past. Practise articulating your thoughts clearly and confidently, as this will reflect your ability to maintain strong relationships with clients.
✨Demonstrate Empathy and Problem-Solving
Think of scenarios where you've had to empathise with a customer or solve a problem creatively. Be ready to share these experiences during the interview. Highlighting your ability to understand client needs and provide constructive feedback will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about Hozah's future plans, team dynamics, or how they measure client satisfaction. This shows your enthusiasm for the role and helps you assess if the company aligns with your career goals.
