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- Tasks: Drive revenue growth by managing strategic customer accounts and identifying new opportunities.
- Company: Join a fast-growing UK-based SaaS company focused on AI and video intelligence.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Why this job: Be a key player in transforming deskless workforces with innovative technology.
- Qualifications: Experience in B2B SaaS account management and strong relationship-building skills.
- Other info: Work collaboratively with cross-functional teams and enjoy excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
At Berg Search, we are committed to helping innovative companies thrive by delivering top-tier talent solutions. With deep expertise in recruiting for tech, marketing, and other critical roles, we connect ambitious companies with the perfect talent to accelerate growth. Founded by experienced entrepreneurs, we know that the right hire makes all the difference.
About the role:
This is a customer-facing role within a fast-growing UK-based SaaS company serving deskless and field-based workforces. The Account Director will own a portfolio of strategic customers, carrying a revenue quota across renewals and expansion, while acting as a trusted commercial partner to multiple stakeholders on the client side. The role combines account strategy and hands-on deal execution, working closely with Product, Customer Success, and sector leadership to drive adoption, demonstrate measurable business value, and unlock long-term growth opportunities across complex enterprise environments.
What you'll do:
- Own and deliver a revenue quota, increasing ARR through timely renewals and strategic upsell opportunities across your portfolio.
- Travel the UK working with customers on-site to close existing opportunities and identify new revenue opportunities.
- Be responsible for the renewals of existing platform use and engage with the CS team to ensure full utilisation, expanding adoption of workflows, use cases, and best practices.
- Be responsible for cold calling (or gaining referrals) into new business units.
- Grow our ecosystem within each customer, nurturing champions, cross-functional engagement, and wider product utilisation.
- Manage and arrange the Business Unit QBRs and lead on meeting agendas that demonstrate business value, align goals, and identify future expansion opportunities.
- Work alongside the Sector VP who supports in setting strategic direction, Product Services lead who leads on Solution Design, and CS who manage and improve ongoing usage.
- Attend site visits, testing days, and industry events.
- Drive customer advocacy, securing references, testimonials, and customer stories in partnership with Marketing.
Who you are:
- Proven experience in B2B SaaS account management, customer success, or a similar revenue-linked role, ideally with clients who use field agents or contractors in the physical world (think utilities, gas, energy, telecoms).
- A strong track record of renewals, upsells, and driving expansion within an existing customer base.
- A structured, strategic approach to account planning, including familiarity with Gold/Blue Sheets, MEDDIC, or similar frameworks.
- Exceptional relationship-building skills, with the ability to earn trust, influence stakeholders, and operate as a strategic partner.
- The confidence and commercial acumen to own a quota, forecast accurately, and prioritise opportunities based on impact.
- A proactive, curious mindset and the ability to work cross-functionally with Product, Marketing, and Engineering teams.
- High integrity and a customer-first approach, aligned with our values of Simplicity, Velocity, Mutuality, and Trust.
Account Director in London employer: Berg Search
Contact Detail:
Berg Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Account Director role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, share your success stories and how you've driven growth in previous roles. Use specific examples that highlight your skills in renewals and upselling – it’ll make you stand out!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like the one we're working with, and express your interest. Sometimes, creating your own opportunity is the best way to land the job you want.
✨Tip Number 4
Apply through our website! We’ve got loads of great opportunities, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in being part of our team. So, what are you waiting for? Go for it!
We think you need these skills to ace Account Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Director role. Highlight your experience in B2B SaaS account management and any relevant achievements in renewals and upsells. We want to see how you can bring value to our client!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've built relationships and driven growth in previous positions. Let your personality shine through!
Showcase Your Strategic Thinking: In your application, demonstrate your structured approach to account planning. Mention any frameworks you’re familiar with, like MEDDIC, and how you've used them to achieve success. We love a strategic mind!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Berg Search
✨Know Your Numbers
As an Account Director, you'll need to demonstrate your ability to manage revenue quotas. Be prepared to discuss specific figures from your past roles, such as renewal rates and upsell percentages. This shows you understand the financial side of account management and can deliver results.
✨Showcase Your Relationship Skills
This role is all about building trust with clients. Think of examples where you've successfully nurtured client relationships or turned around a challenging situation. Highlighting your exceptional relationship-building skills will resonate well with the interviewers.
✨Familiarise Yourself with Frameworks
The job description mentions frameworks like Gold/Blue Sheets and MEDDIC. Brush up on these methodologies and be ready to explain how you've applied them in your previous roles. This will show that you're not just familiar with the concepts but can also implement them effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your strategic thinking and problem-solving abilities. Think through potential challenges you might face in this role and how you would address them. This preparation will help you demonstrate your proactive mindset and commercial acumen.
