Facilities Technical Support Engineer

About the company A tech-led, award-winning company revolutionizing the parking industry and reimagining urban mobility. Our mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition as PayTech Company of the Year , a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK , and significant VC/PE investment, we’re scaling rapidly and need a hands-on Facilities Support Engineer to help us maintain and install our cutting-edge technology across the UK. As a Facilities Support Engineer , you will be responsible for the support, maintenance, and installation of IoT-connected parking technology, including payment kiosks, CCTV, and related hardware. This is a field-based role that involves regular travel across the North UK , often at short notice. Technical Support & Maintenance Install and configure IoT-connected devices, CCTV systems, and payment kiosks at new and existing sites. Diagnose and troubleshoot hardware and connectivity issues , resolving them efficiently both on-site and remotely. Conduct proactive maintenance visits to ensure systems are operating at peak performance. Project & Documentation Management Use Jira to manage and complete support tasks, installations, and maintenance jobs. Document site conditions, installation processes, and support actions with clear notes, photos, and reports. Help with pre-installation preparations , making sure equipment and tools are ready before deployment. Work closely with the Real Estate Manager , sales, and onboarding teams to support project delivery. Share feedback from the field to improve system performance and internal processes. Travel extensively across the North UK in response to support needs and scheduled work. 2-3 years of experience in a hands-on technical support or installation role (e.g., CCTV, telecoms, electrical, or field service). ~ Experience with IoT devices, payment kiosks, and CCTV systems is highly desirable. ~ Solid understanding of basic electrical work and hardware installation . Organised and efficient – able to manage multiple tasks and travel schedules. Self-starter – works independently with minimal supervision. Attention to detail – delivers high-quality, reliable work on every visit. A fully equipped company van – with fuel, insurance, and maintenance covered. Opportunities to grow into Site Management Leadership roles . As a Facilities Support Engineer at Hozah, you’ll play a key role in deploying and maintaining the tech that powers seamless parking.