Customer Service Agent - Remote/Hybrid/Office Based

On behalf of our client, a tech-led, award-winning company who is driving a change in the parking industry and reimagining urban mobility , we are currently looking for a detail-oriented and reliable Client and Customer Support Specialist to join their growing team. Their mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition as PayTech Company of the Year, a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK, and significant VC/PE investment, they’re scaling rapidly. This role is an excellent opportunity for a motivated professional with experience in customer support who is eager to work in a fast-paced, tech-driven environment. As a Customer and Client Support Specialist , you will handle a wide range of support queries, ensuring high-quality service and effective resolution of customer and client issues. Customer & Client Assistance: Provide support to drivers and clients, addressing queries and support requests efficiently via Zendesk. Engage with a variety of internal and external stakeholders to resolve issues across the company’s service estate. Excellent written English skills, ensuring clear and professional customer interactions. Customer Support Experience: Proven background in a customer-facing role, with a passion for problem-solving and delivering exceptional service. Hybrid Work Environment: Work 2-3 days per week from the office in Croydon, with flexibility to work remotely. Competitive Salary: Entry-level position offering a gross salary of £25,400 per year. Structured Training: Comprehensive training provided to ensure success in the role. Career Development: Opportunities for growth and advancement within the company. Weekly team lunches on Mondays and regular company social events, fostering a collaborative and enjoyable work atmosphere.