Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team in enforcement, debt recovery, and compliance for innovative parking solutions.
- Company: Join a revolutionary SaaS company transforming the parking payment industry.
- Benefits: Competitive salary, growth opportunities, hybrid working, and a chance to impact an entire industry.
- Other info: Enjoy a flat hierarchy and collaborative culture in a hybrid work environment.
- Why this job: Make a real difference in parking management while developing your leadership skills.
- Qualifications: Proven leadership experience in enforcement and strong knowledge of compliance and debt recovery.
The predicted salary is between 40000 - 50000 £ per year.
The company is an innovative SaaS business that aims at revolutionizing parking payment by creating fully automated systems that detect when drivers enter and exit enabled car parks and automatically bill them for their length of stay.
What You Will Do:
As the Enforcement Team Leader, you will be responsible for overseeing a dynamic team engaged in three core areas: Enforcement, Debt Recovery, and Compliance.
- Enforcement: Your role involves supervising the issuance of Parking Charge Notices (PCNs), handling appeals, managing Transfer of Liability (ToL) processes, and addressing POPLA cases. Monitoring team performance and ensuring adherence to key performance indicators (KPIs) will be critical, requiring active participation in PCN issuance, appeals responses, ToLs, and POPLA cases as needed. Additionally, you will monitor site performance, investigate anomalies in PCN volumes, and collaborate with the Head of Onboarding to implement Scheme Design elements related to enforcement.
- Debt Recovery: You will serve as the primary liaison for Debt Recovery activities, conducting monthly meetings to assess the recovery rate, payment rate, progress of cases to solicitors, and the overall Debt Recovery pipeline status. A key focus will be on ensuring that Debt Recovery revenue is thoroughly reviewed and reported to the Senior Management Team (SMT) through comprehensive reports.
- Compliance: You will be responsible for maintaining 100% compliance with rules and regulations, overseeing audits to guarantee correct PCN handling, and verifying that all staff have received appropriate training. This involves ensuring that the enforcement platform consistently passes audits, with PCNs processed accurately and letters dispatched in accordance with specific situations and timelines.
Who You Are:
The ideal candidate is a dynamic and detail-oriented individual with proven leadership skills. You possess a comprehensive understanding of enforcement processes, debt recovery, and compliance requirements in the context of parking management. Strong interpersonal and communication skills are crucial, as you will collaborate with cross-functional teams. Your ability to actively engage in enforcement activities, conduct regular performance reviews, and adapt to unexpected changes in PCN volumes is vital.
What You Have & What You've Done:
- Proven experience in a leadership role within enforcement, preferably in the parking management industry.
- In-depth knowledge of PCN issuance, appeals processes, Transfer of Liability, and POPLA cases.
- Demonstrated success in overseeing Debt Recovery processes, including monitoring recovery rates and managing the Debt Recovery pipeline.
- Strong compliance background with a track record of ensuring 100% adherence to rules and regulations.
- Experience in conducting audits and producing comprehensive reports for Senior Management.
- Familiarity with Scheme Design elements and collaboration with Onboarding teams.
- Excellent communication and collaboration skills, with the ability to lead a team effectively.
- A proactive approach to addressing unexpected challenges and spikes in PCN volumes.
- Understanding of site rules, including max stay, grace periods, and other enforcement parameters.
- Proficient in setting up and onboarding sites onto enforcement platforms, defining rules and data parameters.
- Prior experience in liaising with Customer Service teams to address high volumes of support tickets related to enforcement.
What we offer:
- Competitive salary
- Growth path to COO
- Flat hierarchies and compelling team
- Hybrid working (3 days from the office in Croydon)
- A chance at greatly improving the current state of an industry that affects us all
Location: This position will be based in Croydon.
If you are interested, please message Benoît Kuhn directly via LinkedIn or at ben@bergsearch.com.
Enforcement Team Leader in Croydon employer: Berg Group
Contact Detail:
Berg Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enforcement Team Leader in Croydon
✨Tip Number 1
Network like a pro! Reach out to people in the parking management industry, especially those who work at innovative companies like ours. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with PCNs, debt recovery, and compliance. Make it clear how your background aligns with the Enforcement Team Leader role.
✨Tip Number 3
Prepare for the unexpected! The parking industry can be unpredictable, so think of examples where you've successfully handled challenges or spikes in workload. This will show that you're adaptable and ready for anything that comes your way.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. It shows you're genuinely interested in joining our team and helps us keep track of your application more easily.
We think you need these skills to ace Enforcement Team Leader in Croydon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in enforcement, debt recovery, and compliance. We want to see how your skills align with the role of Enforcement Team Leader, so don’t hold back on showcasing your relevant achievements!
Show Off Your Leadership Skills: As a potential leader, it’s crucial to demonstrate your leadership experience. Share specific examples of how you've successfully managed teams or projects in the past. We love seeing candidates who can inspire and motivate others!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Berg Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Parking Charge Notices (PCNs), appeals processes, and compliance regulations. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you motivated your team, handled challenges, and ensured compliance with regulations. This will demonstrate your capability as an Enforcement Team Leader.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to enforcement and debt recovery. Think through how you would handle unexpected spikes in PCN volumes or manage appeals effectively. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the company’s current challenges in enforcement or their approach to compliance. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.