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For Companies At a Glance
- Tasks: Manage reservations and sales while ensuring excellent guest relations.
- Company: Join Berenjak, a critically acclaimed Persian restaurant group with multiple locations.
- Benefits: Enjoy up to 50% off dining, discounted gym memberships, and personalized development plans.
- Why this job: Be part of a passionate team delivering outstanding hospitality in a fast-paced environment.
- Qualifications: Previous experience in a similar role is required; be proactive and personable.
- Other info: Opportunities for career progression within a renowned restaurant group.
The predicted salary is between 36000 - 54000 £ per year.
Job Description
Salary – Up to £45,000 per annum
Schedule – Full Time
Experience – Previous experience in a similar role
Berenjak are seeking a Reservation & Sales Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Reservation & Sales Manager looking for a new role in an award winning, critically acclaimed group.
The Brand
Awarded a Michelin Bib Gourmand across two locations, Berenjak is an exciting, critically acclaimed group of Persian restaurants with three locations in the UK (Soho, Borough Market, Soho Farmhouse) and four internationally (UAE, Qatar and New York). The menu reinterprets the classic hole in the wall eateries lining the streets of Tehran, whilst the service style focuses on genuine, warm hospitality and memorable guest experiences. Our teams are passionate, enthusiastic and dedicated to delivering outstanding hospitality.
Job Description
The successful candidate will be a proactive, personable self-starter, committed to providing excellent guest relations and maximising revenue across the group.
Duties Include:
- Daily email communication with guests via the restaurants inboxes and the VIP reservation line.
- Strong working knowledge of Sevenrooms to ensure best reservation management and optimisation.
- Providing administrative assistance to the Operations Team.
- Co-ordinate the event planning process, gather final details and communicate these through function sheets.
- Assisting the site teams with guest facing email communication and drafting proposals.
- Achieve agreed KPIs including response time, conversion and revenue.
- Take a pro-active approach to problem solving and challenges and work in a fast-paced environment.
- Assist with other activations where necessary, such as corporate gifting, merchandise sales, charity events, etc.
- Implement comprehensive sales strategies to ensure maximisation of all revenue opportunities from group bookings, events and exclusive hires, ensuring cross selling and up selling as appropriate.
- Create, develop and maintain strong engaging relationships with local businesses, clients and other potential customers, retaining custom across the group and following up to ensure guest satisfaction.
- Ensure effective recording and tracking of all sales initiatives and preparing reports for meetings.
- Proactively and continuously seek to enhance sales levels, reporting and building pipelines of potential clients.
- Work closely with the operations and onsite teams to ensure the smooth running of events and private hires.
- Attend group events to support operations team and be the face of the venue(s) for high-profile and VIP clients.
- Work closely with the Marketing Team to develop comprehensive systems, tactics, resources, and requirements to grow revenue across the group.
Benefits & Culture
Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.
We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:
Treat Yourself
- Up to 50% off dining across JKS Restaurants
- Retail & Takeaway Discounts
- Code App Membership
Look After Yourself
- Discounted Gym Membership
- Wagestream stream your pay earlier
- Company Donations for your involvement with Charities
- Employee Assistance Program
- Access to Financial Advice
- Wedding Gift & New-born Care Package – Celebrating your big occasions
Progress Yourself
- Access to our fantastic L&D Calendar
- A personalised learning & development plan to develop your skills and knowledge
- Career progression with a fast-growing, critically acclaimed restaurant group.
Be Yourself
- Additional holiday for every year with us (rising to 33 days)
- Employee referral scheme – paying up to £600 per referral
- Staff parties & long service awards
The Group
JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 7 Michelin stars, 4 Michelin Bib Gourmands, a restaurant ranked among the Worlds 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2024.
The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table, Sabor, and Lyles, along with cult favourites Hoppers, BAO, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse. Pubs include The Cadogan Arms, The George and The Hound.
JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.
AMRT1_UKCT
Reservation & Sales Manager employer: Berenjak
Contact Detail:
Berenjak Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation & Sales Manager
✨Tip Number 1
Familiarize yourself with Sevenrooms, as it's crucial for managing reservations effectively. Consider taking a short online course or watching tutorials to enhance your skills in this area.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in sales and reservations. Attend local events or join online forums to connect with potential colleagues and mentors.
✨Tip Number 3
Research Berenjak and its unique offerings. Understanding their menu and service style will help you demonstrate your passion for food and drink during interviews.
✨Tip Number 4
Prepare to discuss specific strategies you've used in previous roles to maximize revenue and improve guest relations. Be ready to share examples that highlight your proactive approach to problem-solving.
We think you need these skills to ace Reservation & Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservation and sales management. Emphasize your previous roles, particularly those that involved guest relations and revenue maximization.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and drink, as well as your commitment to excellent guest service. Mention specific experiences that align with the responsibilities outlined in the job description.
Showcase Your Skills: In your application, highlight your familiarity with reservation management systems like Sevenrooms. Provide examples of how you've successfully managed reservations or improved guest experiences in past roles.
Demonstrate Your Proactivity: Include examples of how you've taken initiative in previous positions, whether it was solving problems, enhancing sales strategies, or building relationships with clients. This will show that you are a proactive self-starter, which is key for this role.
How to prepare for a job interview at Berenjak
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for food and drink during the interview. Share personal experiences that highlight your love for hospitality and how it drives you to provide excellent guest relations.
✨Demonstrate Your Proactive Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Discuss specific situations where you took the initiative to resolve issues, especially in a fast-paced environment.
✨Familiarize Yourself with Sevenrooms
Since strong knowledge of Sevenrooms is crucial for this role, take some time to learn about its features and functionalities. Being able to discuss how you would use it to optimize reservations will impress your interviewers.
✨Highlight Your Relationship-Building Abilities
Be ready to talk about how you've successfully built and maintained relationships with clients or local businesses in the past. This is key for maximizing revenue opportunities and ensuring guest satisfaction.
