Part-Time Marketing & CRM Assistant

Part-Time Business Operations & Marketing Assistant

Hybrid – Ealing, London | Approximately 2 days per week.

Berenice London is a growing luxury bespoke wig company based in Ealing, London.

We are looking for a highly organised, proactive and tech-confident Business Operations & Marketing Assistant to work closely with our founder and help keep the day-to-day organisation of the business running smoothly..

This is a varied role within a small, growing business. It would suit someone who loves organisation, systems, customer communication and taking responsibility for making sure things actually get done..

You will work directly with the founder and coordinate with our existing team, including our social media/content team and external digital marketing partners..

We care much more about finding someone with the right attitude, initiative and organisational ability than finding someone with a long list of qualifications.

What you'll be helping with.

Customer communication & administration

• Monitoring and organising customer emails.
• Responding to routine customer enquiries in a warm and professional way.
• Making sure new enquiries and leads are followed up.
• Flagging important enquiries that require the founder's personal attention.
• Keeping customer information accurate and up to date in Zoho.
• Helping manage customer communications throughout their journey with us.
• Sending and coordinating appropriate client updates.
• Helping with invoices and monitoring customer payments.

CRM & automations

• Taking day-to-day ownership of our GoHighLevel CRM.
• Manually maintaining customer tags and ensuring customers enter the correct follow-up journeys.
• Monitoring existing automations and identifying anything that needs improving.
• Helping review, rewrite and organise automated customer emails.
• Coordinating technical GoHighLevel changes with our external digital team.
• Checking that leads and customers are not falling through gaps.

Calendly & appointments

• Taking ownership of our Calendly system.
• Managing availability, appointment types and booking journeys.
• Helping with cancellations and rescheduling.
• Making sure automated appointment communications are accurate and working properly.

Business & client operations

• Helping maintain an organised overview of active customer orders.
• Keeping track of important stages, deadlines and customer updates.
• Helping make sure information moves correctly between consultations, customer records and production.
• Helping coordinate routine communication with suppliers and external team members.
• Keeping track of outstanding jobs and making sure they are followed through.
• Helping develop simple systems and processes as the business grows.

Marketing coordination

• Working alongside our existing social media/content team member.
• Helping plan marketing priorities and newsletter ideas.
• Keeping newsletters and marketing activities moving on schedule.
• Making sure the founder records planned Instagram/video content.
• Coordinating with our external advertising, CRM and SEO partners.
• Helping monitor leads, bookings and sales conversions.
• Producing a simple overview of marketing performance so we understand what is generating enquiries and customers.
• Helping identify improvements needed across our website and customer journey.

*You do not need to be a senior manager or have years of management experience.*

The person we're looking for.

• Extremely organised.
• Proactive and good at noticing what needs doing.
• Comfortable taking ownership of tasks and following them through.
• Tech-confident and comfortable learning new systems.
• Excellent at written English.
• Warm and professional when communicating with customers.
• Able to work independently.
• Comfortable coordinating with different team members and suppliers.
• Good at keeping track of lots of small moving pieces.
• Happy working closely with a founder in a small business.
• Confident reminding and chasing the founder when something is needed!.
• Interested in improving systems rather than simply completing individual tasks.

The role.

Part-time – approximately 2 days per week. We envisage this being a hybrid role, with approximately one day per week working with us in Ealing and the remaining time working remotely. There may be an opportunity for the responsibilities and hours to grow over time.. This is an opportunity to become an important part of a small business and gradually take ownership of more of its day-to-day organisation..

Experience: Required

Languages: English – Advanced

Employment: Part-time

Salary: £800 – £1,200 monthly

Starting time: Immediate start!

About Berenice London Ltd

Berenice London is a luxury bespoke wig company based in Ealing. We are a small, growing, founder-led business focused on exceptional quality, natural-looking wigs and highly personalised client care.