At a Glance
- Tasks: Assist in marketing, customer communication, and business operations for a luxury wig company.
- Company: Berenice London, a growing bespoke wig company with a focus on quality and client care.
- Benefits: Flexible part-time hours, hybrid work model, and potential for growth in responsibilities.
- Other info: Opportunity to work closely with the founder and shape the business's future.
- Why this job: Join a small team and make a real impact while developing your organisational and marketing skills.
- Qualifications: Organised, proactive, tech-savvy, and excellent written English skills required.
The predicted salary is between 25200 - 30800 £ per year.
- Part-Time Business Operations & Marketing Assistant
- Hybrid – Ealing, London | Approximately 2 days per week
Berenice London is a growing luxury bespoke wig company based in Ealing, London.
We are looking for a highly organised, proactive and tech-confident
Business Operations & Marketing Assistant to work closely with our founder and help keep the day-to-day organisation of the business running smoothly..
This is a varied role within a small, growing business.
It would suit someone who loves organisation, systems, customer communication and taking responsibility for making sure things actually get done..
You will work directly with the founder and coordinate with our existing team, including our social media/content team and external digital marketing partners..
We care much more about finding someone with the right attitude, initiative and organisational ability than finding someone with a long list of qualifications.
What you'll be helping with.
- Customer communication & administration
- Monitoring and organising customer emails.
- Responding to routine customer enquiries in a warm and professional way.
- Making sure new enquiries and leads are followed up.
- Flagging important enquiries that require the founder's personal attention.
- Keeping customer information accurate and up to date in
- Zoho
- Helping manage customer communications throughout their journey with us.
- Sending and coordinating appropriate client updates.
- Helping with invoices and monitoring customer payments.
- CRM & automations
- Taking day-to-day ownership of our
- Go High Level CRM
- Manually maintaining customer tags and ensuring customers enter the correct follow-up journeys.
- Monitoring existing automations and identifying anything that needs improving.
- Helping review, rewrite and organise automated customer emails.
- Coordinating technical
Go High Level changes with our external digital team.
- Checking that leads and customers are not falling through gaps.
- Calendly & appointments
- Taking ownership of our
Calendly system.
- Managing availability, appointment types and booking journeys.
- Helping with cancellations and rescheduling.
- Making sure automated appointment communications are accurate and working properly.
- Business & client operations
- Helping maintain an organised overview of active customer orders.
- Keeping track of important stages, deadlines and customer updates.
- Helping make sure information moves correctly between consultations, customer records and production.
- Helping coordinate routine communication with suppliers and external team members.
- Keeping track of outstanding jobs and making sure they are followed through.
- Helping develop simple systems and processes as the business grows.
- Marketing coordination
- Working alongside our existing social media/content team member.
- Helping plan marketing priorities and newsletter ideas.
- Keeping newsletters and marketing activities moving on schedule.
- Making sure the founder records planned Instagram/video content.
- Coordinating with our external advertising, CRM and SEO partners.
- Helping monitor leads, bookings and sales conversions.
- Producing a simple overview of marketing performance so we understand what is generating enquiries and customers.
- Helping identify improvements needed across our website and customer journey.
- *You do not need to be a senior manager or have years of management experience.*
The person we're looking for.
- Extremely organised.
- Proactive and good at noticing what needs doing.
- Comfortable taking ownership of tasks and following them through.
- Tech-confident and comfortable learning new systems.
- Excellent at written English.
- Warm and professional when communicating with customers.
- Able to work independently.
- Comfortable coordinating with different team members and suppliers.
- Good at keeping track of lots of small moving pieces.
- Happy working closely with a founder in a small business.
- Confident reminding and chasing the founder when something is needed!.
- Interested in improving systems rather than simply completing individual tasks.
The role.
Part-time – approximately 2 days per week.
We envisage this being a hybrid role, with approximately one day per week working with us in Ealing and the remaining time working remotely.
There may be an opportunity for the responsibilities and hours to grow over time..
This is an opportunity to become an important part of a small business and gradually take ownership of more of its day-to-day organisation..
Experience
Required
Languages
English – Advanced
Employment
Part-time
Salary
Starting time
Immediate start!
About Berenice London Ltd
Berenice London is a luxury bespoke wig company based in Ealing.
We are a small, growing, founder-led business focused on exceptional quality, natural-looking wigs and highly personalised client care.
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Part-Time Marketing & CRM Assistant in London employer: Berenice London Ltd
Berenice London is an exceptional employer that values initiative and organisational skills, offering a unique opportunity to work closely with the founder in a dynamic, hybrid environment. With a focus on employee growth and a supportive work culture, team members can expect to take ownership of their roles while contributing to the success of a luxury bespoke wig company in Ealing. The part-time position allows for flexibility and the chance to make a meaningful impact within a small, dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Marketing & CRM Assistant in London
✨Get Involved in Local Events
Marketing pros thrive on connections, so why not get yourself out there? Attend local events or trade shows related to marketing-communications. These are great opportunities to meet potential employers and other marketers who might have insider info about openings at places like Berenice London Ltd.
✨Utilise Marketing Communities
Join online marketing communities and forums. Platforms like LinkedIn or Facebook have groups specifically for marketing and communications where job leads get shared frequently. Engage in conversations to showcase your knowledge and make connections that could lead to your part-time position!
✨Showcase Your Skills Online
As you’re looking for part-time work, having a strong online presence can really help us. Create a portfolio website to showcase your campaigns, writing, and any projects you've worked on. Share your expertise on social media; it helps you to stand out to potential employers like Berenice London Ltd.
✨Apply Through Our Website
When you spot a part-time role, especially at places like Berenice London Ltd, don’t hesitate to apply directly through our website! This shows your enthusiasm and commitment right from the start. Plus, it often gives you a better chance of getting noticed in the application pile.
We think you need these skills to ace Part-Time Marketing & CRM Assistant in London
Some tips for your application 🫡
Show Off Your Creative Flair:In marketing communications, we love to see creativity shine through! Use your CV and cover letter to showcase any campaigns you've worked on or even personal projects that highlight your skills. Whether it's social media content, email marketing, or branding, let your unique voice and ideas shine.
Know the Market and the Company:Before applying to Berenice London Ltd, do a little homework on their marketing approach and campaigns. Tailor your application to reflect your understanding of their brand voice. Mention specific examples of their work that resonate with you in your cover letter - it shows you’re genuinely interested and engaged!
Flexibility is Key:Since this is a part-time role, don’t forget to highlight your availability in your application. We want to see your openness to work flexible hours that fit both your schedule and the company's needs. This shows you’re prepared and committed!
Include Your Portfolio:If you’ve got a portfolio or even a few examples of your work, make sure to attach them or link to them in your application. We want to see what you’ve created, whether it's blogs, social media posts, or PR materials. It’s an excellent way to demonstrate your skills and experiences visually!
How to prepare for a job interview at Berenice London Ltd
✨Show Off Your Portfolio
Make sure to bring along some examples of your past work, whether it’s social media campaigns, email newsletters, or any content you’ve created. You'll want to showcase your style and effectiveness—this is our chance to shine a light on our creative side!
✨Brush Up on Marketing Tools
Be prepared to chat about the marketing tools you’ve used, like Google Analytics, Hootsuite, or Canva. Familiarity with these platforms can really set us apart and show that we're ready to dive in and start contributing from day one.
✨Emphasise Your Flexibility and Learning Mindset
Since this is a part-time gig, let’s talk about how you plan to manage your time effectively while juggling other commitments. Employers love candidates who can learn quickly and adapt—so highlight your willingness to grow in the role!
✨Bring Questions About Team Dynamics
Ask about the team you’ll be working with and how communications flow within the company. This shows that we’re not just interested in the role, but also in how we’ll fit into their existing marketing squad at Berenice London Ltd—it's all about teamwork!
