At a Glance
- Tasks: Answer calls, manage meeting rooms, and coordinate client events in a dynamic office.
- Company: Join Berenberg, a modern and diverse financial services firm in London.
- Benefits: Enjoy a private pension plan, health insurance, and enhanced parental leave.
- Other info: Work in a supportive team with opportunities for personal growth.
- Why this job: Be the face of our office and make a real impact on client experiences.
- Qualifications: Experience in corporate reception and strong communication skills are essential.
The predicted salary is between 35000 - 40000 £ per year.
We are looking to hire a member of our Facilities department in London.
In this role you will be one of a team of three, supporting the client experience within Berenberg's London office.
The reception operates from 07 30 Monday to Friday and the three roles rotate on an 8.5 hour shift basis.
What will you do?
- Answer, screen and redirect calls in a professional manner.
- Manage and oversee the booking of 30 meeting rooms.
- Proactively track changes and update Outlook invites to provide a single source of truth for meeting requirements.
- Set up client meetings and events, including pre event logistics, furniture changes, diary management, client registration, hospitality arrangements, IT requirements and, where relevant, ad hoc support such as additional housekeeping.
- Carry out daily meeting room checks to verify furniture placement, IT kit, cabling and controls, and remove outdated presentations from AV screens.
- Coordinate with hospitality to capture and communicate all catering requirements for business events.
- Manage security access passes-issuing new, replacement and temporary passes, disabling them when notified by the internal Sailpoint system, and producing a Door Access Audit report for the Head of Office Services quarterly or as required.
Who are we looking for?
- Experience working in a busy corporate reception.
- Excellent verbal and written communication skills.
- Background in a similar role in a corporate environment; experience in financial services preferred.
- Professional and proactive attitude.
- Ability to work well within a team.
What we offer you
- Private pension plan - 10% of base salary contribution by Berenberg.
- Private health insurance.
- Enhanced parental leave policies.
- Employee Assistance Programme offering counselling sessions related to mental health, financial well being and other topics.
Berenberg is an Equal Opportunities Employer and prides itself on being a modern, dynamic and internationally orientated organisation.
We value the rich diversity, skills and abilities and creative potential that people from differing backgrounds and experiences bring to the workplace.
Every employee plays a vital role in providing quality service to all our customers and helping to create an inclusive working environment, where everyone can realise their full potential.
We're committed to finding reasonable accommodations for candidates who require adjustments during our recruiting process.
Please contact us directly on to discuss.
Receptionist employer: Berenberg
Berenberg is an excellent employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. With a strong focus on employee growth, the company provides extensive training opportunities and a generous benefits package, including a 10% pension contribution and private health insurance, ensuring that employees feel valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Berenberg. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Berenberg before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Berenberg:Your cover letter is your chance to shine! Tell us why you want to work at Berenberg specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Berenberg!
How to prepare for a job interview at Berenberg
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
